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Vietnam’s Smart Solutions for Enhanced Public Transportation

Over the past few years, the Hanoi Transportation Corporation (Transerco) has made the implementation of technology a top priority in enhancing the quality of its public bus services. This involves utilising various technological advancements to better manage and operate their activities.

Up until now, Transerco has successfully installed GPS devices in all their buses. This has allowed the company to exercise control over bus operations, gather and analyse valuable data, implement measures to reduce violations during bus operations and develop tailored training programmes for drivers and staff to enhance the overall quality of their services.

Recently, Transerco built a smart operation centre and established a Call Centre along with a dedicated hotline. These initiatives aim to provide customers with prompt information, assistance, and a platform to provide feedback on Transerco’s bus services. Based on a survey conducted by the agency, it has been found that customers express a high level of satisfaction with the company’s responsiveness to their requests.

Additionally, Transerco has introduced the mobile app, available for free on Android and iOS platforms. This app offers passengers convenient access to comprehensive information regarding bus routes, bus stops, and bus frequency. It is available in Vietnamese and English, simplifying the process of finding the most suitable travel plan for passengers. Moreover, the app enables passengers to book monthly bus tickets.

Transerco has also implemented cashless payment options using VNPay QR codes on several bus routes. Transerco has adopted various software solutions to manage different aspects of its operations. They streamline and optimise the management processes across different stages of Transerco’s operations.

Moving forward, Transerco has outlined plans to further invest in IT applications and enhance their existing apps to meet customer demands and provide passengers with improved access to their bus services. The company aims to transition towards a smart, modern, and sustainable public transport system in Hanoi. In line with this vision, Transerco will incorporate green energy into its bus fleet this year.

To boost digital transformation in the transport sector, the Tourism Information Technology Centre (TITC) under the Vietnam National Administration of Tourism introduced the Viet-Smart Travel Card. Developed under the “Vietnamese Card – one national card” initiative led by the Ministry of Industry and Trade, the Smart Travel Card is integrated into the fields of tourism, health care, banks, trade, transportation, and education. It facilitates users with convenient one-touch and online payment capabilities.

As OpenGov Asia reported, the card has been seamlessly integrated into the “Vietnam Travel” application. By downloading the application, tourists not only gain access to the smart travel card but also unlock a comprehensive range of technological features. These include the ability to book airline tickets and hotels, purchase e-tickets, access tourist digital maps, and search for businesses that offer travel-related services.

According to Hoang Quoc Hoa, deputy director of the TITC, three key products, namely the Smart Travel Card, the Vietnam Travel application, and the Tourism Management and Business platform are widely used in the tourism community in Vietnam with the goal of promoting the digitalisation of the tourism and transport industry.

The smart travel card will play a crucial role in streamlining the operations of tourism managers and fostering a culture of innovation in the application of digital technology to support the growth and advancement of the tourism sector.


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