Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Da Nang Leads in Digital Transformation and Smart City Development

Da Nang, a central city in Vietnam, stands out as a frontrunner in digital transformation, with a significant proportion of its population embracing electronic accounts on public service portals. 43% of Da Nang’s population aged 18 and above own electronic accounts, indicating a strong presence of digital engagement in the city.

Digital transformation is a collective effort involving various entities, including government agencies, businesses, and residents. In 2022, the digital economy played a significant role in the overall economic landscape of the city, contributing to 17% of Da Nang’s Gross Regional Domestic Product (GRDP).

According to Nguyen Quang Thanh, the Director of the Department of Information and Communications in Da Nang, the city’s digital transformation is inspired by the development of e-government and smart urban areas. He emphasised that data plays a pivotal role in generating new values for the city.

Since 2020, Da Nang has embarked on a comprehensive effort to build a robust database that encompasses various sources of information. Including comprehensive records of citizens, businesses, household registrations, officials, employees, and administrative procedures.

Local authorities and agencies have built 560 public service databases. In addition, free wifi stations are now available in the city. To further enhance connectivity and digital accessibility, the city has established free WiFi stations across various locations. These WiFi stations provide residents and visitors with convenient and reliable internet access, contributing to the city’s digital infrastructure.

Moreover, Da Nang has invested in the Internet of Things (IoT) infrastructure to expand its data sources and capabilities. Key IoT initiatives include the implementation of a security and order centre, a smart traffic centre, and a water and air environment monitoring centre. These facilities collect and analyse data to monitor and manage public safety, traffic flow, and environmental conditions in real-time, enabling more informed decision-making and enhancing the overall quality of life in the city.

According to Thanh, the availability of data has significantly improved the management capabilities of state agencies in Da Nang. The utilisation of data has facilitated more efficient work processes, enhanced the supervision of public service provision, and enabled effective monitoring of traffic flow as well as water and air quality.

In addition to leveraging data, the city has embraced digital assistants to enhance the delivery of administrative procedures and public services. These digital assistants include chatbots and voicebots that automatically provide instructions and guidance to residents regarding administrative processes and various public services.

The Da Nang smart city mobile platform provides more than 30 smart services and utilities for communities. In the city, every citizen is provided with an electronic account, which offers them access to the available database. This system requires citizens to register for an electronic account only once, granting them access to a wide range of digital services and information. As of now, approximately 260,000 citizens in Da Nang have successfully registered for electronic accounts. This number represents over 43% of the population aged 18 and older.

The region has achieved significant progress in digitising document handling processes, with over 78% of documents being handled online, 1.5 times higher than the national average.

The administration of Da Nang has witnessed numerous agencies actively embracing digital technology in their operations and service delivery. The Ngu Hanh Son Medical Centre has introduced a digital health certificate system. This initiative aims to facilitate the process for individuals applying for a driving license by providing them with a digital health certificate.

Meanwhile, the Department of Transport has introduced QR codes for bus tickets, offering commuters an efficient and contactless way to access public transportation. It has also implemented online payment options. The Department of Information and Communications has added rainfall and flood maps to Da Nang Smart City App for residents to access and follow.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.