Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Malaysia Digitalising Government Services

Getting your Trinity Audio player ready...

MIDA is taking a significant step towards digitalisation by modernising its Manufacturing License, Permit PDA Certificate, and Pioneer Status Certificate processes. This initiative is in line with MIDA’s ongoing commitment to streamline service delivery and ensure the security of online transactions.

As part of this digitalisation effort, MIDA will enhance document security and validity by incorporating digital trustmarks known as the MITI Trustmark and MIDA Trustmark onto these licenses and certificates. Moreover, digital decision letters will feature a secure QR code for added verification.

These digital documents can be easily authenticated and checked for integrity using the eValidator, a mobile verification tool offered by a Malaysia-based electronic identity and security service provider, which is available for download on both iOS App Store and Android Google Play. It is important to note that these enhancements are fully compliant with the Digital Signature Act (DSA) 1997 and the Digital Signature Regulation (DSR) 1998.

Starting from 1 September 2023, these improved features will be accessible through the InvestMalaysia Portal via the InvestMalaysia website, marking a significant milestone in MIDA’s digital transformation journey.

This digitalisation initiative aligns with broader government initiatives aimed at modernising administrative processes and enhancing the overall efficiency of public services. The government, recognising the importance of digital transformation, has been actively encouraging agencies and organisations to embrace digital technologies to improve service delivery and accessibility.

This specific initiative by MIDA contributes to the government’s larger vision of a digitally empowered nation. By leveraging digital trustmarks, secure QR codes, and mobile verification tools, MIDA is not only streamlining its operations but also adhering to legislative frameworks like the Digital Signature Act (DSA) 1997 and the Digital Signature Regulation (DSR) 1998, which were put in place to facilitate secure digital transactions.

By making these enhancements available through the InvestMalaysia Portal, MIDA is playing a pivotal role in advancing the government’s agenda for a more digitally integrated and efficient public sector. This initiative showcases the government’s commitment to harnessing technology for the benefit of its citizens and businesses, ensuring that essential services are not only more accessible but also more secure in the digital age.

The core aim of digitisation in MIDA’s latest initiative is echoed in the following examples:

  1. e-Penyata Gaji: The e-Penyata Gaji initiative, which allows civil servants to access their salary statements and related information online, is similar to the MIDA initiative in terms of providing digital access to important documents and information. Both initiatives leverage digital platforms to streamline processes for their respective user bases.
  2. eFiling (LHDN Malaysia): The eFiling system offered by the Inland Revenue Board of Malaysia (LHDN) is akin to the MIDA initiative in that it enables taxpayers to file their income tax returns online. Both initiatives leverage digital technology to simplify processes, reduce paperwork, and enhance efficiency in their respective domains.

While these initiatives may not be directly related to investment licensing and certificates like MIDA’s initiative, they share commonalities in terms of digitising processes and providing online access to important documents and services, which aligns with the broader trend of government digitalisation efforts in Malaysia.

In embracing digital transformation, MIDA’s initiative is a milestone in revolutionising government service delivery. By incorporating digital trustmarks and secure QR codes, while complying with digital signature regulations, MIDA ensures not only streamlined processes but also the security of transactions. This alignment with broader government digitalisation efforts underscores Malaysia’s commitment to a digitally empowered future.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.