Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Enhancing Remote Patient Care and Access

Image Credits: RFDS, Press Release
Getting your Trinity Audio player ready...

The Flying Doctor has entered a new era of healthcare accessibility with the launch of the RFDS Electronic Health Record (EHR), a system aimed at enhancing patient care. Developed by the RFDS, this Electronic Health Record is designed to seamlessly integrate with healthcare systems across all Australian states and territories, enabling doctors, nurses, and paramedics to share critical medical information in real-time, whether the patient is in the air or on the ground.

From the convenience of a laptop or mobile device, RFDS crews can now digitally record a patient’s vital health statistics during flight and instantly share this data with the receiving medical team on the ground. This capability allows life-saving decisions to be made even before the aircraft touches down.

One crucial aspect of the EHR system is its ability to function offline, making it exceptionally valuable for emergency healthcare situations in remote locations such as the Australian outback or high above sea level.

Dr Mardi Steere, the Clinical Lead for RFDS EHR, emphasised that this new technology serves as an “extra pair of hands” for healthcare providers, especially when they are the sole caregivers in the back of an aircraft. The Electronic Health Record (EHR) includes a live dashboard that presents real-time trends and integrates safety alerts pertaining to allergies and the early detection of deteriorating health conditions.

Additionally, it offers guidelines concerning patient risk factors and medication dosages. Before the adoption of the EHR system, RFDS crews were required to manually record this extensive information on paper, a process that consumed considerable time and was susceptible to errors. Consequently, the introduction of the EHR has allowed RFDS crews to allocate more of their valuable time to patient care, thereby enhancing the quality of healthcare services provided by the RFDS.

Ryan Klose, the Digital Lead for RFDS EHR, discusses how this technology was developed using a world-class management platform provided by an American multinational computer technology company. The team initially engaged a leading technology partner known for its data expertise, which has been successfully applied in sectors such as defence, banking, and elite sports.

The innovative application of this technology in rural healthcare settings is considered groundbreaking. This approach can be likened to the swift decision-making process observed in motor-racing teams, combined with the multi-layered data protection measures akin to those found in everyday ATM transactions.

This approach is then tailored to meet the demands of medical emergency scenarios, whether it’s in the confines of an aircraft or within the confines of a road ambulance. The primary objective remains consistent: to provide precise and vital information while upholding the highest standards of data privacy and security.

The RFDS has assembled a team of experts who truly understand the complexities of working in remote environments. In this project, data specialists collaborated closely with healthcare professionals to create a solution tailored to the outback setting and the patients they serve.

The RFDS is currently implementing a staged rollout of the EHR system. South Australia, the Northern Territory, and New South Wales have already gone live with the system, while Queensland is set to adopt it in the coming weeks.

The EHR project received initial funding from the generous support of an Australian billionaire mining magnate and businesswoman and her Rinehart Medical Foundation. Their contribution has played a pivotal role in making this innovative healthcare solution a reality.

The RFDS’s introduction of the Electronic Health Record represents a significant leap forward in providing timely and efficient healthcare, especially in remote and challenging environments. With real-time data sharing, offline functionality, and a commitment to privacy and accuracy, this technology promises to enhance the quality of care delivered by the RFDS across Australia.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.