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Taiwan’s Innovative 111 SMS Platform

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In a significant step towards reinforcing digital trust and curbing the menace of fraudulent messages, the Ministry of Digital Affairs (moda) recently unveiled a groundbreaking initiative. The 111 Government Exclusive Short Code SMS Platform recently announced and attended by President Tsai herself, promises to revolutionise the way citizens interact with their government.

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The core objective of this innovative SMS platform is to establish a channel for government agencies to send SMS messages through a trusted and exclusive system, bearing the 111 shortcode. The significance of this development cannot be overstated, as it brings the government’s commitment to providing authentic and credible information to the forefront, thus enhancing the public’s trust in official communications.

By collaborating with major telecommunications companies, the government ensures that only government entities using this platform can employ the 111 short code for SMS messages. This consolidation of communication sources aims to make it easier for the public to discern legitimate government messages from potential counterfeits or fraudulent texts.

The move has already garnered support from various central government agencies that have been part of the initial internal testing phase. Key players such as the Ministry of Health and Welfare, the Ministry of Justice, the Ministry of Economic Affairs, the Ministry of Labor, the Academia Sinica, and even the Tainan City Government have actively participated in this trial.

Now, with the official launch of the 111 SMS platform, the ministry is extending the opportunity for more central and local government agencies to apply for participation. This inclusiveness underscores the government’s commitment to enabling a broad array of government bodies to adopt this system, further strengthening the reach and impact of this initiative.

The utility of the 111 Government Exclusive Short Code SMS Platform is further accentuated by the integration of complementary services introduced by moda in recent years. The government-specific short URL service ( is one such offering, designed to simplify the often unwieldy and difficult-to-remember URLs associated with government agencies.

By converting these lengthy URLs into concise short URLs, the government facilitates more effective dissemination of crucial public information. When combined with the 111 SMS platform, these services act as a formidable duo, guarding against message counterfeiting and bolstering digital trust.

By introducing these innovative digital trust technologies, moda is leading the charge in creating a secure, reliable, and trusted digital environment. The 111 Government Exclusive Short Code SMS Platform and government-specific short URLs represent just a part of a comprehensive strategy to build digital trust.

This strategy also encompasses initiatives such as the implementation of zero trust principles, the development of TW FidO, and amendments to electronic signature laws. Together, these efforts serve as a testament to the government’s unwavering commitment to fostering digital trust and ensuring the integrity of government communications.

According to Minister Audrey Tang, the launch of the 111 SMS platform is a pivotal moment in Taiwan’s journey towards a more secure and trustworthy digital landscape. The platform not only simplifies communication between government agencies and citizens but also empowers the public to be more discerning and confident when they receive SMS messages from the government.

She added that in a world where digital fraud and deception are rampant, the 111 Government Exclusive Short Code SMS Platform is a beacon of hope, lighting the way toward a future of secure, reliable, and trusted digital interactions between the government and its people.


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