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Catalysing Innovation for Enhanced Public Services in Indonesia

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Serving the public is crucial to meeting citizens’ needs and ensuring their satisfaction. Moreover, public service standards play a key role in granting transparent access to information for everyone. This transparency helps people understand the requirements, procedures, costs, and timeframes involved in receiving services without any confusion. It also invites public scrutiny, ensuring accountability in implementation. Delivering exceptional service creates a sense of ease and contentment among the populace regarding the government’s effectiveness.

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The government of Indonesia continues to make various efforts to maintain and improve the quality of public service. Minister of State for Administrative Empowerment and Bureaucratic Reform (PANRB) Abdullah Azwar Anas agrees that the implementation of digital transformation in public service is the key to accelerating the quality of public service.

“The realisation of good government governance with high-integrity apparatus and productive in order to improve public trust,” explained Abdullah Azwar Anas. “Digital transformation in public service will provide convenience for the public in accessing services.”

Abdullah Azwar Anas added that a good Government Information System (SPBE) implementation in public service, can also increase other indices in parallel, such as corruption perception, ease of doing business, and law enforcement.

The implementation of digital transformation in public service can also encourage the creation of innovation in solving existing problems. “However, it is important to remember that SPBE does not always have to add applications. Each innovation or function can be integrated and interoperable with existing applications,” he continued.

The launch of The National Public Service Innovation Network (JIPPNas) is an important step in the effort to realise the transformation of public service in Indonesia. JIPPNas is envisioned to be a means to share information and knowledge about public service innovation, as well as to inspire public service providers to continue to innovate in providing better services to the public.

JIPPNas is envisioned as a platform dedicated to transferring knowledge about public service innovation to government agencies, fostering the creation of new ideas and innovations. Functioning as an information portal for public service innovation, JIPPNas encourages collaboration and knowledge exchange among the Indonesian government, the public, academic institutions, and the private sector. It offers a range of information on public service innovation, including news updates, guides, and directories, while also incorporating forum features to facilitate discussions and consultations on innovation-related topics.

With the diverse information and features of JIPPNas that can be developed through this collaboration, the nation aims to encourage and improve the creation and development of innovation by public service providers through JIPPNas.

“Therefore, the presence of JIPPNas is expected to be an effort to grow new public service models through collaboration,” said Abdullah Azwar Anas.

In addition to collaboration in providing public service innovation data, this collaboration can facilitate the dissemination of information related to innovation so that it can reach data on innovations that have become best practices in various government agencies. “Thus, JIPPNas can provide information to the public and government agencies related to good practices in public service innovation in Indonesia,” he continued.

Through the progress in public service, Abdullah Azwar Anas is optimistic about achieving optimal public satisfaction. This will create various innovations that can make it easier for the government to innovate to provide the best services to the Indonesian people.

Abdullah Azwar Anas realised that digital transformation is not enough. Still, collaboration also plays a vital role in providing innovative ideas in the midst of the development of the times so that it can allow adaptability in maintaining existence in the midst of competition in the digital era today.

The Head of the LAN State Administration Innovation Centre, Hartoto, also agreed on the roles, rights, and obligations of each party in the management of the public service innovation information portal. This is solely so that the management of JIPPNas can run smoothly in the future.

“We from LAN support the joint management of JIPPNas because we are also building an innovation learning system that may be connected to the JIPPNas portal,” Hartoto concluded.


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