Indonesia’s Public Service Malls initiative integrates diverse governmental services under one roof to enhance accessibility, efficiency, and service quality nationwide, driven by strong leadership and a commitment to continuous improvement.
ASTRI and the Immigration Department of the HKSAR Government collaborate to integrate cutting-edge technologies, streamlining public service delivery and advancing towards the vision of a Smart City.
Minister Abdullah Azwar Anas visited Semarang’s Public Service Mall to ensure service efficiency, advocate for digital integration, and emphasise the importance of standardisation and compliance in digitally transforming Indonesia’s government services.
Indonesia aims to digitalise its government services by 2025 by enhancing digital public services for better accessibility, integrating digital platforms for user convenience, and focusing on nine priority digital services.
Indonesia is accelerating its journey towards digital transformation, aiming to integrate government services seamlessly through innovative initiatives like single sign-on systems and unified digital platforms.
The Indonesian government has selected new regions to implement Digital MPP, a digital platform offering convenient and fast public services. This initiative demonstrates the government’s commitment to improving public services nationwide.
The nation is embarking on enhancing public services through JIPPNas, facilitating collaboration and knowledge sharing related to innovation in public service between the government, the private sector, academia and the public.
Data enhancement’s role in fostering growth and efficiency exemplified by the collaborative partnership between the Digital Government Development Agency and the Office of the Administrative Courts is revolutionising administrative processes and ensuring seamless service delivery to citizens.
Adobe’s Digital Strategy Director highlights the transformative power of personalized experiences in government services, showcasing how technology-driven enhancements drive efficiency, equity, and satisfaction for citizens.
The change to digital interactions has the potential to transform how citizens interact with the government, making it more accessible, transparent, and convenient.
Hanoi is making significant strides in its digital transformation and administrative reform, with a focus on enhancing online public services, data sharing, and securing information systems, positioning itself as a model for smart cities in Vietnam.
Data-driven governance has the potential to revolutionise public service delivery and enhance citizen experience.
The Department of Information and Communications Technology in the Philippines has signed an with 13 government agencies to enhance public service delivery through digitalisation, aiming to improve efficiency and interoperability.
Apart from all public services going online this year, the municipal Department of Info & Com aims to deploy digital citizenship and adopt unified mobile applications so that people and businesses can use public services anywhere and anytime.
21 out of 25 public services are being offered online. Provincial leaders are directing departments to follow the directions of ministries and sectors at the central level to provide the remaining four services soon.
Over the last eight months, over 4.78 million documents were processed online, three times higher than the same period last year while more than 129.6 million documents were synchronised, doubling the figure made in the same period in 2021.
The U.S. government aims to help its residents avail of their benefits and public services by using a new platform, while the Defense Health Agency continues to improve its health system in order to better serve citizens.
A powerful strategy that serves as a platform for more innovative and disruptive technologies to create a national competitive advantage is vital for a country’s ability to thrive in the new normal.
The Thai government has built a single mobile app that offers services and accepts online suggestions and complaints and showing the government’s dedication to enhancing its offerings and serving its citizens.
Over 97% of public services that meet MIC requirements are now provided online at level 4. The five localities with the highest number of online dossiers from January to April were Quang Ninh, Ho Chi Minh City, Lai Chau, Hoa Binh, and Bac Ninh.
Sascha elaborates on optimising and securing National Digital Identities to increase citizens’ trust and provides insights on methods and tools to manage sensitive data securely and reliably.
The Digital IC feature was implemented in SingPass to provide users with an alternate means of identification/verification and now all government entities will now be able to access it for the same capability.
The Anti-Red Tape Authority (ARTA) encouraged LGUs to ensure that they have automated their BOSS (Business One-Stop Shop) as soon as possible keeping with last years deadline.
Ministries and localities will focus resources on increasing the rate of provision of administrative services and integrate them on the National Public Services Portal.
Prime Minister, Nguyen Xuan Phuc, has urged ministries and localities to have 30% of their online public services reach level 4 by the end of
The ministry has completed providing level-4 services on administrative procedures, which have been connected to the Public Health Service Portal.
The goal of the General Department of Vietnam Customs is to revitalize information and technology in all customs state management activities so as to expedite processing of people and enterprises. Director of the Customs Department of IT and Statistics, Mr Nguyen Manh Tung, mentions about the sector’s solutions which is to implement Resolution 36a/ NQ-CP on e-government in time to come. Notably, the customs will improve and work to develop online public services on its e-portal this year.
This week, level 4 online public services have been introduced by Vietnam’s Ministry of Health. This newly introduced online service is expected to make the registration process for enterprises involved in healthcare sector, a more convenient and efficient one. It will ease trading and food production companies in applying for certifications on meeting food safety regulations and conditions.
Alex Tang, Director (Service, Innovation & Compliance, VITAL, Ministry of Finance
The Singapore Government is implementing new tech and practices to modernise, transform and digitalise its corporate shared services.
© 2024 OpenGov Asia – CIO Network Pte Ltd.
Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.
As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.
Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.
Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.
Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.
SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.
HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices.
IBM is a leading global hybrid cloud and AI,
and consulting services provider, helping clients in more than 175 countries
capitalize on insights from their data, streamline business processes, reduce
costs and gain the competitive edge in their industries. Nearly 3,800
government and corporate entities in critical infrastructure areas such as
financial services, telecommunications and healthcare rely on IBM’s hybrid
cloud platform and Red Hat OpenShift to affect their digital transformations
quickly, efficiently, and securely. IBM’s breakthrough innovations in AI,
quantum computing, industry-specific cloud solutions and business services
deliver open and flexible options to our clients. All of this is backed by
IBM’s legendary commitment to trust, transparency, responsibility, inclusivity,
and service. For more information, visit www.ibm.com
