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Australia Pioneering Generative AI in Public Service

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The Australian Prime Minister, during a meeting with the Chairman and CEO of an American multinational technology corporation in San Francisco on the margins of the APEC Economic Leaders Meeting, announced the government’s commitment to exploring the responsible application of generative artificial intelligence (AI) within the public service.

The collaboration facilitated through the Digital Transformation Agency (DTA), represents a strategic move to bolster the Australian Government’s dedication to investing in tools and capabilities that equip Australians for the evolving job landscape.

This initiative involves a six-month trial of a generative AI service, making Australia one of the pioneering governments globally to deploy such a service. Scheduled to run from January to June 2024, this trial allows Australian Public Service (APS) staff to explore novel ways to innovate and enhance productivity. The overarching goal is to deliver improved government services that align with the evolving needs and expectations of the Australian people.

Integral to this collaboration is the tech firm’s commitment to providing digital training, fostering the development of APS staff’s AI skills and literacy. This proactive approach recognises the importance of upskilling the workforce to effectively leverage the capabilities of generative AI. The government’s focus on investing in training aligns with its broader commitment to ensuring that Australians are well-prepared for the jobs and opportunities emerging in the rapidly evolving technological landscape.

Australia’s position as a global leader in adopting artificial intelligence for increased productivity, functionality, and fitness for purpose is solidified through this trial. By embracing generative AI, the government aims to revolutionise public service delivery, showcasing its commitment to harnessing cutting-edge technologies to benefit its citizens. The Digital Transformation Agency (DTA), which will oversee the trial, is set to evaluate the experiences, feedback, and opportunities arising from this initiative, providing valuable insights for future endeavours in the realm of AI adoption.

This announcement follows the establishment of the AI Taskforce, a collaborative effort led by the DTA and the Department of Industry, Science, and Resources. The trial will adhere to the AI Taskforce guidance, ensuring that the deployment of generative AI in the public service aligns with best practices and ethical considerations.

Furthermore, this development comes on the heels of the Prime Minister’s announcement of Microsoft’s substantial AU$5 billion investment in Australia. This investment encompasses the expansion of hyperscale cloud computing and AI infrastructure, the establishment of the Microsoft Data Centre Academy in partnership with TAFE NSW, and a commitment to train an additional 300,000 Australians through its global skills program. Additionally, collaboration with the Australian Signals Directorate (ASD) on Microsoft-ASD Cyber Shield underscores the joint effort to enhance capabilities in identifying, preventing, and responding to cyber threats.

The government’s strategic partnership with the tech firm and its substantial investment underscores a shared vision of positioning Australia as a world-leading digital economy. The emphasis on skills development, infrastructure expansion, and collaboration on cybersecurity initiatives reflects a holistic approach to ensuring the nation is well-prepared for the challenges and opportunities presented by the digital era.

In parallel, the Australian Government remains committed to leadership in the safe, ethical, and responsible use of technology and data. The commitment extends to meeting community expectations regarding security, fairness, and privacy.

By fostering an innovative culture within the public service and upholding high standards in transparency, risk management, and governance of emerging technologies, the government aims to build trust and confidence in its approach to the responsible use of AI.

As part of its ongoing efforts, the DTA recently released a Request for Information on services and support for generative AI. This proactive step seeks information on generative AI solutions that could serve individual government organisations and contribute to the broader goals of enhancing government services through innovative technologies.

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