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Digitalising Bureaucracy: Indonesia’s Vision for Agile Governance

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The Indonesian government actively strives to implement thematic Bureaucratic Reform (RB) directly addressing societal issues. Minister of State Apparatus Empowerment and Bureaucratic Reform (PANRB) Abdullah Azwar Anas emphasised that innovation is one way to realise impactful bureaucracy.

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To create impactful bureaucracy through innovation, the PANRB Ministry, which oversees public services, encourages local governments to replicate innovations through the Public Service Innovation Replication Forum (FRIPP). This is done to expand the reach of inventions and make them an integral part of the Bureaucratic Reform effort. The PANRB Ministry, as the overseer of public services, pays special attention to the steps local governments take in implementing innovations in public service delivery.

The Public Service Innovation Replication Forum (FRIPP) is a platform for local governments to share and discuss their experiences adopting specific innovations. By sharing best practices and learnings, local governments can gain valuable insights to enhance the quality of public services at the local level.

Furthermore, Abdullah Azwar Anas emphasised that inter-government collaboration is critical to building an innovative and positively impactful bureaucracy. “Through FRIPP, we encourage local governments to inspire and adopt innovations that have proven to provide real benefits to the community,” said Minister Abdullah Azwar Anas.

As previously reported by OpenGov Asia, the PANRB Ministry, along with the Ministry of Home Affairs and the National Administrative Agency (LAN), successfully launched the National Public Service Innovation Network (JIPPNas) website as a knowledge management system and the national database for public service innovations.

JIPPNas represents a concrete step in building an innovation ecosystem at the national level. This platform allows local governments to share ideas, projects, and innovative solutions in delivering public services. With this platform, other local governments can easily access and adopt innovations, accelerating the spread of best practices.

“Therefore, the presence of JIPPNas is expected to be an effort to grow new public service models through collaboration to achieve the future government,” said Minister Abdullah Azwar Anas.

In the discourse of Future Government, Minister Abdullah Azwar Anas outlined four main focus areas of the Thematic Bureaucratic Reform, which serve as the foundation for ambitious goals: poverty alleviation, increased investment, digitisation of government administration, and accelerating the current President’s priorities. Emphasis on these areas is crucial to ensuring that the bureaucracy is an effective and efficient driving force in realising the government’s vision and mission.

Minister Anas stressed the importance of a prime bureaucratic condition as a foundation to achieve the desired goals. Like a machine that must be well-maintained, the bureaucracy is directed to be able to drive the “vehicle” of the government towards the desired direction. Thus, the success of implementing the Thematic Bureaucratic Reform involves not only structural transformation but also upholding the quality and readiness of the bureaucracy as the primary driver of development.

Addressing Future Governance or Governance 5.0, Minister Anas detailed a significant paradigm shift. The “government regulating society” transitions to “Government working together with society,” or more precisely, considering society as a partner. This concept marks an evolution in how the government interacts with society, creating closer and more inclusive collaboration.

The importance of support from strategic partners such as Indonesia Infrastructure Project Governance (IIPG) is also highlighted. As a supporter of public governance reform, IIPG significantly contributes to maintaining synergy and harmonisation of roles across multi-sectors, both from the private and public sectors. This synergy is crucial in maintaining optimal performance and achieving public governance reform goals.

In line with the paradigm shift and focus on reform, these steps mark the government’s severe efforts to build a foundation for an adaptive, responsive, and actively engaged Future Government. Thematic Bureaucratic Reform is not just about structural transformation but also an effort to create a governance ecosystem capable of meeting the challenges and demands of the times effectively and competitively.


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