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Malaysia: Cyber Security and Vigilance in Commerce

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The digital age has ushered in remarkable conveniences, allowing consumers to access goods and services at their fingertips. However, amidst this convenience lies a lurking danger – the proliferation of illicit pharmaceutical products sold through online platforms.

Operation Pangea, an initiative led by INTERPOL, stands as a global shield against the online sale of unregistered or adulterated pharmaceuticals, safeguarding public health and combating cybercrime. The comprehensive approach of Operation Pangea XVI spotlighted various concerning trends in the illicit pharmaceutical trade. Data gathered underscores the grave threat posed by the sale of unauthorised pharmaceuticals, necessitating stringent action.

Within Malaysia, the Pharmaceutical Enforcement Division of the Ministry of Health Malaysia spearheads the operation, collaborating with various agencies such as Interpol Malaysia, the Royal Malaysian Customs Department, and the Malaysian Communications and Multimedia Commission. The collaborative effort detected 1,675 website links, including a staggering 76% within e-commerce platforms, selling pharmaceutical products in contravention of enforced laws. Swift actions were taken, prompting complaints to relevant authorities and platforms to block access and remove the illicit content.

Beyond its crackdown on illicit pharmaceutical trade, Operation Pangea XVI extends its reach to fortify public awareness. The concerted efforts of the Pharmacy Enforcement Division under the Ministry of Health (MoH) and the Pharmacy Enforcement Branch manifested through an extensive array of 245 awareness campaigns throughout the country during the operational period.

Comprehensive in scope, these initiatives encompassed traditional avenues such as talks, dialogues, and exhibitions, seamlessly integrating new media platforms like social media, official portals, and short messaging systems. Leveraging various mediums, including infographic posters, awareness videos, jingles, and reaps, ensured a nuanced and inclusive approach catering to diverse segments of society.

The multifaceted approach taken during Operation Pangea XVI underscores a holistic strategy. By disseminating information through diverse channels and engaging the public through innovative mediums, authorities strive not only to combat the immediate threat posed by illicit online pharmaceutical sales but also to foster a culture of informed consumerism.

Operation Pangea XVI’s resounding success in intercepting and curbing the sale of illegal pharmaceuticals underscores the imperative of continued vigilance and collaboration among international agencies and authorities. It serves as a clarion call for heightened awareness among consumers to exercise caution when purchasing pharmaceuticals online, prioritising safety and legality above convenience. As the digital landscape evolves, sustained efforts remain pivotal in safeguarding public health and upholding the integrity of e-commerce platforms against cyber threats.

This sustained vigilance and commitment to awareness initiatives aim to empower individuals across society, ensuring they possess the knowledge and discernment necessary to make informed choices regarding their health and well-being. Ultimately, these efforts serve as a beacon, illuminating the path toward a safer, more secure landscape for online pharmaceutical transactions, bolstered by an informed and vigilant populace.

The Ministry of Health remains steadfast in its dedication to enforcing laws governing the supply chain, usage, marketing, and advertising of pharmaceutical products. Users are strongly advised to verify that the pharmaceutical products they purchase hold registration with the Ministry of Health. This commitment ensures compliance with regulations, fostering a safer and more secure environment for pharmaceutical transactions within the e-commerce sphere.

In the context of fortifying cyber resilience, OpenGov Asia covered Malaysia’s recent Cabinet reshuffle, which separated the Communications Ministry and the Digital Ministry. It marks a pivotal step towards bolstering the nation’s digital economy, emphasising a focused approach to centralise efforts and policies for technological advancement and secure e-commerce practices, as seen in Operation Pangea XVI.

Similarly, The government is set to conduct a three-month study aimed at formulating policy decisions regarding the amendment of legal provisions and the creation of new laws addressing procedures and powers to combat online crime comprehensively.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.