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AI Advancing the Fintech Ecosystem in India

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Dr Vivek Joshi, Secretary of the Department of Financial Services (DFS), took the helm at a workshop focusing on the ‘State of Artificial Intelligence in Banks‘, part of the DFS lecture series, held in New Delhi today. The event saw participation from representatives of 12 Public Sector Banks (PSBs) and various financial institutions under DFS’s purview, aiming to deepen their understanding of AI technologies and their implications for the financial services industry.

Image credits: Press Information Bureau

NASSCOM, a leading technology association, delivered a presentation during the workshop, offering valuable insights into best practices for AI adoption and risk management within banking institutions.

In attendance were senior officials from DFS, along with CEOs, MDs, CTOs, and CDOs from PSBs, as well as MDs and CEOs from other financial institutions under DFS’s administrative oversight. Representatives from NASSCOM also joined the dialogue, enriching the discussion with their expertise in technology trends.

The workshop provided a fertile ground for participants to delve into various case studies and explore strategies for integrating AI into banking operations. With input from industry stalwarts, the aim was to deepen comprehension of AI technologies and their potential impact on financial services delivery.

Discussions revolved around leveraging AI to enhance customer service, optimise credit decisions, combat fraud and defaults, proactively manage risks, and improve overall employee efficiency and productivity.

While acknowledging the transformative potential of AI in banking, the workshop also shed light on emerging challenges. Topics such as data governance, cybersecurity, transparency, and compliance were addressed, underlining the importance of navigating these hurdles effectively to maximise the benefits of AI adoption.

Through such collaborative efforts, the workshop underscored the commitment of DFS and the banking industry to stay at the forefront of technological innovation, ensuring that AI advancements are harnessed responsibly and effectively to drive positive outcomes for both institutions and customers alike.

India is prioritising its digital economy, especially focusing on fostering innovation and growth in fintech. Through workshops and collaborative efforts among government agencies, regulators, and industry players, India is creating a supportive environment and legal framework to nurture startups and drive technological advancements.

Image credits: Press Information Bureau

Earlier, the Department of Financial Services (DFS), the Ministry of Finance, the Indian Cyber Crime Coordination Centre (I4C), Ministry of Home Affairs, collaboratively organised a half-day workshop in New Delhi. Chaired by DFS Secretary Dr Vivek Joshi, the event aimed to foster collaboration between Law Enforcement Agencies (LEAs) and startups and fintech ecosystem partners.

The workshop served as a platform to encourage innovation, ensure compliance with regulations, and address key challenges such as cybersecurity and digital financial fraud. Dr Joshi highlighted the significant contributions of startups and fintechs to India’s economic growth and stressed the importance of collaboration among government, regulators, and the private sector to maximise the sector’s potential.

Various Fintech Associations presented operational modalities and challenges faced by Fintech companies, while LEAs shared best practices in curbing cybercrime and financial fraud. I4C highlighted issues such as Mule Accounts and ATM hotspots, emphasising the need for an indigenous transaction monitoring and Anti-Money Laundering (AML) system.

Discussions during the workshop included the role of technology in providing financial services accessibility, strategies to control money mules, real-time monitoring of data infringement, and mechanisms for freezing/unfreezing accounts. Insights on emerging cybercrime and fraud trends were provided by several State Police Departments along with I4C.

The workshop, attended by representatives from Fintech companies, Fintech Associations, State Police Departments, CBI, ED, FIU-Ind, and various government ministries and regulators, concluded with a panel discussion on preventing and mitigating cybercrime and financial fraud.

By leveraging the expertise and creativity of its ecosystem partners, India is paving the way for a thriving digital economy that embraces innovation, promotes financial inclusion, and drives sustainable growth.


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