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Mobile Network Operators (MNOs) in Singapore will commence the phased retirement of 3G services, starting with M1’s network on August 1, 2024. This follows a July 2023 announcement by the MNOs regarding the transition away from 3G networks. This transition aims to enhance mobile experiences and support broader digital transformation initiatives across various sectors.
According to the Infocomm Media Development Authority (IMDA), MNOs must ensure a smooth migration for all remaining 3G subscribers – both individual and enterprise users – before proceeding with the network shutdown.
M1 will retire its 3G network starting August 1, 2024, as it has successfully migrated all its individual and enterprise 3G subscribers to 4G/5G services. Singtel and StarHub, however, will be given additional time to complete the transition of their remaining 3G users. If the migration proceeds smoothly, these operators plan to begin retiring their 3G networks in November 2024.
The Infocomm Media Development Authority has been closely monitoring the progress of this phase-out. The retirement of 3G will free up spectrum capacity for investment in future-ready 5G networks, enhancing mobile experiences and supporting digital transformation for enterprises. Currently, over 99.9% of mobile subscribers in Singapore are on 4G/5G networks, with 3G users making up less than 0.1% of the total.
To assist subscribers during this transition, MNOs are offering a variety of 4G/5G service plans and mobile phone options. Special support is being provided for vulnerable groups, including the elderly and those with mobility issues, with services such as new SIM card deliveries. MNOs are also working with enterprise users to facilitate a smooth migration to 4G/5G.
In preparation for the 3G network phase-out, IMDA has halted the import and sale of 3G mobile devices as of February 2024. Additionally, non-telecommunication product and service providers that rely on 3G connectivity, such as car manufacturers and fleet management companies, have been notified and are required to implement necessary mitigation measures and inform their users of the upcoming network changes.
As OpenGov Asia reported, IMDA is set to invest up to S$100 million in upgrading the Nationwide Broadband Network (NBN) to ensure it remains future-ready. This initiative will provide over half a million households with access to higher speeds of up to 10Gbps by 2028.
As digital technologies such as artificial intelligence, immersive digital experiences, and autonomous devices continue to advance, a high-capacity broadband network will be crucial for supporting these innovations. Investing in foundational connectivity infrastructure is essential for Singapore to stay ahead and be prepared for evolving digital needs. The upgraded NBN will offer speeds up to ten times faster than current services, forming the backbone for future applications and breakthroughs.
Singapore’s initial investment in the NBN in 2006 laid a solid foundation for high-bandwidth connectivity, significantly supporting the rapid digital transformation witnessed today. This infrastructure proved vital during the COVID-19 pandemic, enabling seamless remote work and learning. Currently, over 85% of residential homes benefit from at least 1 Gbps services.
After 18 years, the time has come to upgrade the NBN infrastructure to ensure it remains capable of meeting future demands. The planned upgrade, spanning from mid-2024 to 2026, will enhance both the back-end network and user equipment, enabling up to 10Gbps services and more competitive offerings for businesses and consumers.
As Singapore transitions away from 3G networks, the investment in upgrading the Nationwide Broadband Network to 10Gbps will position the country for future digital advancements. This upgrade, alongside the expansion of 4G/5G services, will ensure that Singapore remains competitive in the global digital landscape, supporting emerging technologies and enhancing connectivity for all residents.
