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In a significant move towards modernising Malaysia’s immigration processes, the Malaysia Crime Prevention Foundation (MCPF) has proposed expanding the MyTRIP QR Code system to all entry points in the country. This initiative, which initially launched on June 1 at the Sultan Iskandar Customs, Immigration, and Quarantine Complex and the Sultan Abu Bakar Complex, aims to revolutionise immigration clearance by leveraging digital technology to streamline and enhance the citizen experience.
The MyTRIP QR Code, integrated into the MySejahtera app, was initially available for Malaysian citizens using the Sultan Abu Bakar Complex (KSAB) CIQ entry point via bus and motorcycle lanes. This first phase of implementation followed a three-month trial period through a Proof of Concept (PoC), which provided valuable insights and data for the system’s broader deployment.
By automating immigration clearance, the MyTRIP QR Code system promises to reduce reliance on manual processes for foreign nationals and encourage the use of online visa payments, making border crossings more efficient and user-friendly.
Datuk Seri Ayub Yaakob, MCPF Senior Vice-Chairman, highlighted that the expansion of MyTRIP across all entry points reflects a strategic move to embrace digital transformation in Malaysia’s immigration system.
The MyTRIP system, a collaborative effort between the Immigration Department of Malaysia and the Ministry of Health Malaysia, builds on the MySejahtera app’s extensive user base. This collaboration leverages existing infrastructure, resulting in cost-effective and rapid deployment.
Ayub noted that similar digital systems have been successfully implemented in other countries, such as Singapore’s MyICA app and e-visa systems in Saudi Arabia and the United Arab Emirates. These international examples underscore the potential benefits of MyTRIP, including faster processing times, reduced paperwork, and enhanced security measures.
Despite the advancements, Ayub pointed out areas needing improvement, particularly in the clearance process for foreign nationals. He stressed the need to tighten procedures at counters to prevent potential bribery and ensure integrity in immigration operations. This comes in response to recent incidents, including the arrest of 12 individuals at Kuala Lumpur International Airport (KLIA) who were allegedly involved in illegal clearance activities known as ‘counter setting’.
To address these issues, Ayub suggested implementing smart and effective mechanisms to detect and prevent similar problems in the future. He advocated for stricter supervision and enforcement to manage the entry of high-risk foreign nationals effectively.
Additionally, MCPF supports the establishment of the Malaysia Checkpoints and Border Agency (MCBA), which would oversee all national entry points, including KLIA. The formation of a special task force for this agency, approved by the Dewan Rakyat on July 16, is seen as a crucial step towards strengthening border security and integrity.
Ayub stressed the importance of addressing bribery and corruption within the civil service, which can undermine the effectiveness of digital systems and compromise national security. He highlighted that the issue of illegal immigration extends beyond documentation and touches on broader concerns related to national sovereignty, economic stability, social cohesion, and security.
The proposed expansion of the MyTRIP QR Code system represents a significant leap forward in Malaysia’s efforts to modernise its immigration processes. By embracing digital innovation, the initiative aims to enhance the efficiency and convenience of border crossings for both citizens and foreign nationals. However, for the system to realise its full potential, it is crucial to address existing challenges and ensure robust measures are in place to maintain the integrity of the immigration process.
As Malaysia continues to advance its digital capabilities, the MyTRIP QR Code system stands as a testament to the nation’s commitment to improving citizen experiences and reinforcing border security through technology.
