February 21, 2024

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CSIRO Study: Navigating the Complexities of AI

Liming Zhu and Qinghua Lu, leaders in the study of responsible AI at CSIRO and Co-authors of Responsible AI: Best Practices for Creating Trustworthy AI Systems delve into the realm of responsible AI through their extensive work and research.

Image adapted from CSIRO

Artificial Intelligence (AI), currently a major focal point, is revolutionising almost all facets of life, presenting entirely novel methods and approaches. The latest trend, Generative AI, has taken the helm, crafting content from cover letters to campaign strategies and conjuring remarkable visuals from scratch.

Global regulators, leaders, researchers and the tech industry grapple with the substantial risks posed by AI. Ethical concerns loom large due to human biases, which, when embedded in AI training, can exacerbate discrimination. Mismanaged data without diverse representation can lead to real harm, evidenced by instances like biased facial recognition and unfair loan assessments. These underscore the need for thorough checks before deploying AI systems to prevent such harmful consequences.

The looming threat of AI-driven misinformation, including deepfakes and deceptive content, concerning for everyone, raising fears of identity impersonation online. The pivotal question remains: How do we harness AI’s potential for positive impact while effectively mitigating its capacity for harm?

Responsible AI involves the conscientious development and application of AI systems to benefit individuals, communities, and society while mitigating potential negative impacts, Liming Zhu and Qinghua Lu advocate.

These principles emphasise eight key areas for ethical AI practices. Firstly, AI should prioritise human, societal, and environmental well-being throughout its lifecycle, exemplified by its use in healthcare or environmental protection. Secondly, AI systems should uphold human-centred values, respecting rights and diversity. However, reconciling different user needs poses challenges. Ensuring fairness is crucial to prevent discrimination, highlighted by critiques of technologies like Amazon’s Facial Recognition.

Moreover, maintaining privacy protection, reliability, and safety is imperative. Instances like Clearview AI’s privacy breaches underscore the importance of safeguarding personal data and conducting pilot studies to prevent unforeseen harms, as witnessed with the chatbot Tay generating offensive content due to vulnerabilities.

Transparency and explainability in AI use are vital, requiring clear disclosure of AI limitations. Contestability enables people to challenge AI outcomes or usage, while accountability demands identification and responsibility from those involved in AI development and deployment. Upholding these principles can encourage ethical and responsible AI behaviour across industries, ensuring human oversight of AI systems.

Identifying problematic AI behaviour can be challenging, especially when AI algorithms drive high-stakes decisions impacting specific individuals. An alarming instance in the U.S. resulted in a longer prison sentence determined by an algorithm, showcasing the dangers of such applications. Qinghua highlighted the issue with “black box” AI systems, where users and affected parties lack insight into and means to challenge decisions made by these algorithms.

Liming emphasised the inherent complexity and autonomy of AI, making it difficult to ensure complete compliance with responsible AI principles before deployment. Therefore, user monitoring of AI becomes crucial. Users must be vigilant and report any violations or discrepancies to the service provider or authorities.

Holding AI service and product providers accountable is essential in shaping a future where AI operates ethically and responsibly. This call for vigilance and action from users is instrumental in creating a safer and more accountable AI landscape.

Australia is committed to the fair and responsible use of technology, especially artificial intelligence. During discussions held on the sidelines of the APEC Economic Leaders Meeting in San Francisco, the Australian Prime Minister unveiled the government’s commitment to responsibly harnessing generative artificial intelligence (AI) within the public sector.

The DTA-facilitated collaboration showcases the Australian Government’s proactive investment in preparing citizens for job landscape changes. Starting a six-month trial from January to June 2024, Australia leads globally in deploying advanced AI services. This initiative enables APS staff to innovate using generative AI, aiming to overhaul government services and meet evolving Australian needs.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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