The central city of Da Nang aims to be among the top three performers in digital transformation, information security, and e-commerce by 2030, according to a resolution issued by the city Municipal Party Committee. The city is developing e-government to provide all online public administrative services at level 4; have 60% of level-3 and 4 non-business services provided on multiple digital platforms and supported on mobile devices and have all governmental agencies provide open data.
Online public services in Vietnam are classified into four levels, depending on the tasks that can be performed digitally. The first level comprises public services that provide online access to all information regarding the service, including procedures, required papers, deadlines, fees, and service charges. The second level allows users to download the required forms to be printed and filled in later. The third level allows applicants to fill and submit forms online, however, they still have to pay fees at the relevant government bodies. Service payments can be settled online at the fourth level.
As per a press release, the digital economy is expected to account for at least 20% of the city’s gross regional domestic products (GRDP), with information technology (IT) making up at least 10%. The share of the digital economy in each sector shall reach at least 10%. The labour productivity will increase a minimum of 7% annually. There will be 1,000 open and public data sets accessible to organisations, citizens, and businesses for the use and creation of new products.
The digital economy is hoped to represent 20% of the added value in tourism. All of the city-based museums, cultural sites, and tourist attractions will provide virtual reality travel and online payment services. Every visitor to Da Nang will receive consultations and support via digital platforms before, during, and after their stay in the city. In the fields of finance, banking, and e-commerce, Da Nang looks to increase the contribution of the digital economy to the sectors’ total added value to 20% and to have 90% of businesses with e-commerce transaction accounts.
At least 50% of the local population will engage in online shopping, and sales in business-to-customers (B2C) online marketplaces will make up at least 10% of the city’s total retail sales of consumer goods and services. Also, 50% of industrial and agricultural producers will apply digital data and technology in production. Every citizen and business will be able to look up information on vacant land lots and land funds calling for investment online.
Every household will have a digital address, access to broadband Internet services, and hold an electronic health record. All medical service providers will use electronic health records in medical examination and treatment and allow online appointment booking, consultation, medical check-ups, and treatment while patients can make online payments for health services.
In 2014, Da Nang was the first city in Vietnam to launch an e-government system and transferred it to 16 cities and provinces in 2016. The city has maintained its leading position in terms of readiness for ICT development and application, topping the Vietnam ICT Index rankings for another year in 2020. This was the 12th consecutive year it had secured first place in the ratings of Vietnam’s 63 cities and provinces. The coastal city posted a total score of 0.9238 in last year’s rankings; 12% higher than that of the runner-up – neighbouring Thua Thien-Hue province. It scored 1.00 in the category of IT application.
