February 21, 2024

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Delhi Metro: Pioneering Seamless Travel Payments

The Delhi Metro Rail Corporation (DMRC) intends to gradually substitute Closed Loop Delhi Metro Smart Cards with Open Loop National Common Mobility Cards (NCMC). The move allows customers to use the same card for both metro and bus journeys nationwide within the NCMC-compliant system. The transport card enables users to make payments for various services, including transit fares, tolls (toll tax), cash withdrawals, and more.

Image credits: Adapted from National Payments Corporation of India

Customers will benefit from the convenience of using their bank-issued NCMC card for making fare payments, ensuring a seamless and efficient transaction process. The NCMC system actively encourages a cashless environment, aligning with modern payment trends and contributing to a more secure and streamlined travel experience. Additionally, users can easily recharge their NCMC online or at designated recharge points, providing a hassle-free and straightforward approach to managing their cards. This integrated set of features enhances the overall ease and efficiency of utilising the NCMC system for transportation needs.

DMRC has communicated that it is not encountering any delays or challenges in implementing NCMC, citing compliance with guidelines from the Reserve Bank of India (RBI). Additionally, other metro rail systems are gradually transitioning from the Closed Loop Card System to NCMC.

NCMC, issued by banks, is a prepaid and secure dual EMV card that ensures a high level of security and reliability in transactions. It is linked to the Paytm Payments Bank wallet, offering versatile utility for various purposes such as travel, in-store payments, and online shopping, among others.

NCMC is universally accepted for all retail point-of-sale (POS) devices, providing a broader scope of usability. In contrast, closed-loop cards are limited to acceptance only within their specific operating environments.

Launched in 2015, the Digital India programme is a comprehensive initiative aimed at ensuring digital access, inclusion, and empowerment, fostering a knowledge-based economy and a digitally empowered society by uniting a myriad of ideas for widespread development and efficient service delivery to all citizens.

In line with the Digital India vision, the National Common Mobility Card (NCMC), introduced in 2019 as part of the “Make in India” initiative by the Ministry of Housing & Urban Affairs (MoHUA), seeks to address cash payment challenges in transportation, establishing an affordable and reliable system spanning all modes of transit.

The project’s ultimate objective is to introduce the “One Nation One Card” for seamless transit transactions while extending the utility of NCMC for low-value offline retail transactions, furthering the objectives of the Digital India initiative.

Countries across the world are integrating technology into public transportation systems, enhancing travel experiences by making them more convenient and efficient. Earlier this year, the Viet-Smart Travel Card was launched by the Tourism Information Technology Centre (TITC) under the Vietnam National Administration of Tourism.

Developed under the “Vietnamese Card – One National Card” initiative led by the Ministry of Industry and Trade, the Smart Travel Card provides users with the convenience of one-touch and online payment capabilities. Apart from transportation and tourism, it seamlessly integrates into healthcare, banking, trade, and education services.

The Smart Travel Card is incorporated into the “Vietnam Travel” application. By downloading the app, tourists not only acquire smart travel cards but also unlock a wide array of technological features. These include the capability to book airline tickets and hotels, purchase e-tickets, access digital tourist maps, and search for businesses offering travel-related services.

In August, the Nelson City Council in New Zealand unveiled the Ebus OnDemand application, providing passengers with a convenient and efficient means to request bus rides through a mobile app or by calling a dedicated number.

As OpenGov Asia reported, the OnDemand service aims to broaden access, serving a larger population through flexible operations tailored to passengers’ preferred travel destinations rather than adhering to a fixed route that may only cater to certain areas of the community. The service expands travel possibilities, reaching destinations as far as Marsden Valley Road and Monaco. Passengers benefit from precise arrival information, significantly reducing waiting times and enhancing overall travel experience.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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