February 29, 2024

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Digitalising Decision-Making Transforming Singapore’s Legal Landscape

In an era where technology increasingly shapes the way we manage daily life, its impact on crucial legal matters is often neglected. A commonly overlooked concern revolves around decision-making in unique situations.

If an individual becomes incapable of making decisions, it’s important to note that their next of kin doesn’t automatically assume legal authority to oversee their affairs. Instead, they’re required to undergo a lengthy and cumbersome court process to gain access to bank accounts or manage insurance payouts.

With this in mind, Singapore offers an option to deal with such circumstances. The Lasting Power of Attorney (LPA) is a crucial legal document allowing individuals to designate someone to act on their behalf if they become incapacitated. Recognising its pivotal role, the partnership between GovTech’s Services team and the Office of the Public Guardian (OPG) under the Ministry of Social and Family Development (MSF) in Singapore has led to a remarkable digital transformation in the LPA application process.

The collaborative solution from the Office of the Public Guardian Online (OPGO) is a pioneering platform aimed at simplifying and automating the LPA application process. This digital overhaul not only slashes the processing time from three weeks to a mere 15 minutes but also revolutionises the user experience.

The development of OPGO was not a mere technological leap; it was a carefully curated process. The team embraced design thinking methodologies, engaging stakeholders, conducting usability workshops, and even pilot-testing with various demographics, including medical professionals and legal experts.

The integration of the National Digital Identity platform brought forth Secure Electronic Signatures, eliminating the need for physical signatures and ensuring a secure environment for document verification. Data security measures were rigorously implemented to safeguard sensitive information, offering citizens peace of mind when engaging with the platform.

The OPGO team is eager to explore more avenues to ease citizen’s lives. They’re on a mission to integrate artificial intelligence and machine learning into document processing, anticipating even faster processing times and improved user experiences. By employing predictive analysis, they aim to broaden coverage with reduced manpower.

The agile methodology adopted, coupled with technology like low-code platforms, continuous integration and delivery practices, automated testing, and cloud technology, ensured adaptability and quality assurance throughout the project lifecycle. These measures were instrumental in refining OPGO’s usability before its launch and continue to facilitate its evolution.

The journey from manual processing to digitalisation has not only simplified bureaucratic procedures but also empowered individuals to take charge of their future in a technologically advanced, efficient, and secure manner.

In essence, the evolution of LPAs through technology is not just about paperwork; it’s a testament to how innovation can transform legal processes, making them accessible, efficient, and reliable for the benefit of society.

Since its launch in November 2022, over 57,000 individuals have used the OPGO portal to submit their LPA applications. The platform’s success surpassed key benchmarks for customer satisfaction, e-payment integration, digital signatures, and data pre-fill, proving its intuitive interface and functionality were well-received by citizens.

Until March 2026, citizens have the opportunity to benefit from a waived $75 application fee for LPAs, enabling them to use the efficient and user-friendly OPGO platform to secure their future.

Singapore recognises that technology has the potential to better people’s lives. They also understand that all segments of society should be able to understand, access and participate in an increasingly digital world.

OpenGov reported on the government’s commitment to supporting Singaporeans in this quest for perpetual learning. Senior Minister of State Tan Kiat How underscored the pivotal role of continuous learning and skills acquisition in navigating the dynamic landscape of the modern world. He shared the Forward Singapore report, a comprehensive guide to the nation’s major developmental shifts, urging those unfamiliar with it to explore its insights.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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