Leadership – Driving Government Transformation, an exclusive Breakfast Insights
Session, was held in Wellington, New Zealand on 22 May 2018.
Asia, in collaboration with SAS, featured Ms Karen Harfield, General Manager of
the Information, Debt and Appeals Division, Department of Human Services, as a
keynote speaker coming from Australia, who shared her experience of analytics from
an international perspective.
at the event were senior technology leaders from a range of public sector
agencies in New Zealand.
Mr Mohit Sagar, Managing
Director and Editor-in-Chief of OpenGov Asia, opened the session by explaining
his job to attendees. He spoke of helping the government transform itself and
offering attendees the chance to ask hard questions.
He shared that although
several countries in the regions – including Singapore, Thailand, the
Philippines and New Zealand – are transforming themselves, there are others that
face challenges in the region.
Mr Sagar encouraged
government officials to share their experiences because this is where the
causing noise in the region are business analytics, data science and security.
Governments are still figuring out who is considered a data scientist. They are
also burdened with having collected a lot of data and not yet knowing what to
do with it.
Sagar also spoke about Artificial Intelligence (AI), highlighting that although
it seems to be a recent trend, it has been around for quite some time. It has
evolved from AI to machine learning to deep learning. He pointed out that
governments without experience in the use of AI now have the advantage of
leapfrogging through decades of technology development, moving directly to deep
learning platforms capable of providing real value.
“Smart Nation in
Singapore really began twenty years ago,” he said. “But then, every person has
a different definition to what Smart Nation really is. A lot of effort has been
done for the people, in terms of becoming a Smart Nation, and yet they [Singaporean
citizens] do not know what to do with it. For instance, IoT devices were placed
in Singaporean houses for their safety but they did not want it because they
did not know what the devices were for.”
Mr Kroshlen Moodley, the
Government Industry Lead for SAS New Zealand, opened his welcoming address by
noting, “The only constant in the analytics leadership journey has been that of
constant change.” He said this to emphasise the change of organisational focus
on analytics from being traditionally technology-centric to more
He added that the
structured control models used in analytics governance will change and instead
be replaced with transparent trust-based models. This change in governance will
introduce analytics leaders to new issues concerning security, privacy and
Analytics is no longer
an IT-based function, and is now an immediate priority for business leaders –
analytics is a leadership commitment.
Mr Moodley shared the 6
market forces that shape analytics today. They are:
(1) Cloud, which is a commodity that has changed the way that analytics is being consumed.
Cloud has also contributed to flexible pricing and on-demand analytics-based
wants to be a data scientist.” A data
scientist is highly trained in data, science or mathematics but may lack
general domain knowledge. The citizen
data scientist on the other hand is usually someone (typically a data warehouse
programmer or analyst) who has tremendous experience in the business and the
current data structures and can build the reports required by the business.
data landscape, which changed because of the move from using legacy structured
systems and data to using text, images, streaming data and social media
(4) Open-source technology, which creates the challenge in managing multiple types
of tools and technologies.
(5) Analytics of things, which is driving the demand to analyse data at the source,
and at the edge on devices where the analytics is required, as compared to
traditionally running analytics only on the central data warehouse.
(6) Machine Learning and AI, which he said have been around for years and that it
is the increase in compute and processing power that has changed. He described
the processing speed as the ability to handle large data volumes and run
speaker Ms Karen Harfield is the General Manager of Information, Debt and
Appeals Division, Department of Human Services in Australia.
In Ms Harfield’s
experience, it is important to recognise that no matter how good an
organisation thinks it is, there is usually a lot further to go on their
She shared that the
Department had a lot of system developments that were designed to make
payments, but they were not specifically designed to extract information about
their customers in a way that easily supports analysis for decision support.
Most of the data they had was on payments made and types of payments, which had
limited re-use opportunities.
The Department used to encounter difficulties with
linkages but lately, she shared, that the information they have is linked and has
shown how their customers move through the journey of payments.
She said that their
customers have a lifelong relationship with the department and having
information about their customers allows them to know about their
Ms Harfield shared
that they have encountered issues on publishing, wherein they do not share data
with each other. But on the one hand, she said that although years ago no one
was really interested in data, now it is considered powerful and that data
owners (within DHS and other government-wide stakeholders) want to maintain
visability of use. She added, “Everyone
is quite nervous at what people might do with it.” But there are significant
opportunities for policy and decision support whilst improving the customers experience.
After the speakers, Mr
Sagar took the floor again to open the polling and discussion session.
For the question, “How
would you rate your organisation’s use of data and data analytic tools for
decision making?” Most respondents answered that it was ‘Fair’ and that they
use their data in decision-making processes, but analysis is primarily a manual
Moreover, the problem,
they shared, was a people-challenge. Education is not leveraged by people and
so they cannot use the information they have at hand. Add to that is the
problem of having a business owner that is not tech-savvy and sees IT as an
expense rather than as a tool or weapon that they could maximise.
‘Disconnect between IT and Business’ was cited by most
attendees as the biggest barrier to progress in an organisation’s data journey.
is the explanation given behind the disconnect. Often, business owners are
pushing back on data because they do not like what they are seeing.
This echoes experience from previous events where
business leaders are often highlighted as a key stumbling block. A frequent comment was
that business leaders would be receptive to change after attending conferences,
but often revert to a ‘business as usual’ approach on returning to work.
55% answered ‘Poor
quality of data’ as the “most important data-related challenge to integrating
more analytics into your day-to-day decision-making.” Participants explained that the information being
retained is not the most important data. What often tends to be missing is the
data where you can add real value.
For the question, “What
are the greatest concerns you face when using analytics software or tools?” the
top answers were ‘Data governance concerns’, ‘Software licenses’ and ‘Expensive
Mr Kroshlen Moodley
closed the event with saying that, “Chief Analytics officers should own the
change, be inspirational and get the organisation excited about using analytics
– make analytics your leadership commitment.”
All organisations that use alphanumeric Sender IDs to send SMS are now required to register with the Singapore SMS Sender ID Registry (SSIR) as part of the measures announced by the Infocomm Media Development Authority (IMDA) last October. This registration is intended to protect consumers from non-registered SMS that may be scams, a press statement has said.
Starting from 31 January, any non-registered SMS will be labelled as “Likely-SCAM”. This functions similarly to a spam filter or spam bin. Consumers might get non-registered SMS labelled as “Likely-SCAM” and are advised to exercise caution. If unsure, consumers are encouraged to check with family and friends. This will improve IMDA’s overall resilience against scams.
All organisations that use alphanumeric Sender IDs must register early with the SSIR. This is to give adequate time as non-registered SMS Sender IDs after 31 January will be labelled as “Likely-SCAM”. Organisations that have not registered their Sender IDs are advised to do so, the statement said.
As of January 2023, over 1,200 organisations have already registered with SSIR, using more than 2,600 SMS Sender IDs. These include financial institutions, e-commerce operators, logistics providers, and SMEs that send SMS to their customers who have registered with the SSIR.
In recent months, IMDA reached out to organisations through aggregators and associations such as the Singapore Business Federation, Singapore International Chamber of Commerce, and Association of Banks in Singapore, to encourage them to register with the SSIR. The mandatory SSIR regime is part of a broader effort to protect against scams, which also includes working with telecom operators to reduce the number of scam calls and SMS coming through the communication networks.
Since the implementation of the SSIR in March 2022, there has been a significant decrease in scams reported through SMS, with a 64% reduction from the last quarter of 2021 to the second quarter of 2022. Additionally, scam cases perpetrated via SMS dropped from 10% in 2021 to 8% in Q2 2022, down from 10% in 2021.
To effectively combat scams, a collective effort from society is needed. Despite implementing various measures, scammers may adapt their methods and tactics. IMDA will continue to collaborate with other stakeholders in the fight against scams, but individual vigilance and awareness are crucial. Consumers should remain vigilant and share scam prevention tips with friends and loved ones, the statement said.
IMDA leads Singapore’s digital transformation with infocomm media. To do this, IMDA is working to develop a dynamic digital economy and a cohesive digital society, driven by an exceptional infocomm media (ICM) ecosystem. It fosters talent, strengthens business capabilities, and enhances Singapore’s ICM infrastructure. IMDA also regulates the telecommunications and media sectors to safeguard consumer interests while fostering a pro-business environment and enhances Singapore’s data protection regime through the Personal Data Protection Commission.
Scams and unwanted commercial electronic messages and calls are an international problem with scammers continuing to prey on unsuspecting parties. Last year, IMDA and Australian Communications and Media Authority (ACMA) signed a Memorandum of Understanding to boost cooperation and fight scams and spam. The agreement covers cooperation in information sharing and assistance in investigations relating to scam and spam calls and short message services. The two sides also agreed to mutual exchanges of knowledge and expertise and collaboration on technical and commercially viable solutions in relation to scam and spam communications.
The Minister of State for Electronics and Information Technology, Rajeev Chandrasekhar, has said that with the involvement of an artificial intelligence (AI) layer, the country’s architecture will become more sophisticated in the future.
He was addressing the first India Stack Developers conference, which aimed to facilitate the adoption of India Stack for countries that are keen to integrate it as per their requirements and to create a robust ecosystem of startups, developers, and system integrators working around it on next-generation innovation. He said the government wants to offer India Stack or part of the stack to those enterprises and countries across the world who want to innovate and further integrate, execute, and implement digital transformation. India Stack is a set of open indigenously-developed APIs and e-governance and public applications.
“What we have now is just [the] India Stack 1.0 version. It will evolve and become more sophisticated and nuanced,” Chandrasekhar explained. A smart dataset programme will be launched soon, and an AI layer will be built into the stack. Seven countries will sign up with the Indian government to use India Stack.
The conference was conducted to bring together the developer community, start-ups, corporations, and foreign governments who are inspired by the India Stack and want to adopt digital public goods like Aadhaar, United Payments Interface (UPI), and Digilocker. Senior officials from Aadhaar, GeM (Government e-marketplace), Diksha, a public ed-tech initiative, and the Ayushman Bharat Digital Mission gave presentations on the strategies of each platform. Over one hundred digital leaders from industry associations, system integrators, and start-ups attended the event. It also saw participation from delegates of G20 countries.
Debjani Ghosh, President of the National Association of Software and Services Companies (NASSCOM), stated that India using digital means has achieved financial inclusion for 80% of the population in 6 years as compared to the projected figure of 46 years.
The CEO of Aadhaar, Saurabh Garg, spoke about the impact the biometric identification system has had in the country. It has recorded over 1.3 billion sign ups till now and handles around 75 million daily transactions. The transactions involve e-authentication by various organisations such as fintech, banks, and other Aadhaar-enabled payment services.
Aadhaar is a 12-digit unique identification card that serves as proof of identity and address for Indian citizens. As per the latest government data, in November, 287 million e-know your customer (e-KYC) transactions were carried out using Aadhaar, a 22% growth over the previous month. By the end of November, the cumulative number of e-KYC transactions had reached 13.5 billion. As OpenGov Asia reported, the Aadhaar e-KYC service is playing an increasingly crucial role in banking and non-banking financial services. It provides transparent and enhanced customer experiences.
An e-KYC transaction is executed, only after the explicit consent of the Aadhaar holder, and eliminates physical paperwork, and in-person verification requirements for KYC. Telecom operators and fintech firms, among others, have seen ease in the onboarding of new customers through eKYC. In November, 1.95 billion Aadhaar authentication transactions were carried out, 11% more than in October. Most of these monthly transactions were carried out by using fingerprint biometric authentication, followed by demographic and OTP authentication.
The Philippines has begun issuing individual electronic land titles (e-titles) to 1,839 agrarian reform beneficiaries (ARBs) in the Eastern Visayas region. The Department of Agrarian Reform will give the ARBs their personalised e-titles (DAR).
DAR stated that 2,591 electronic titles (e-titles) totalling 3,922 hectares of the agricultural property would be given on Jan. 26 as part of the Support to Parcelisation of Lands for Individual Titling (SPLIT Project). The first batch of individual titles developed by the SPLIT Project will be distributed in the Visayas State University-Tolosa Campus auditorium.
According to DAR Secretary Conrado Estrella III, this is per President Ferdinand R. Marcos Jr.’s direction to hasten the issuance of land titles to ARBs this year and to provide support services to help them better their living conditions.
“We will issue individual e-titles to preserve and affirm our ARBs’ property rights,” he explained.
The SPLIT initiative proposes fast-tracking the subdivision of national collective certificates of land ownership award (CCLOAs) of around 1.3 million hectares of land. The World Bank supported the SPLIT initiative to partition CCLOAs and tribute individual titles to ARBs.
According to DAR Eastern Visayas Regional Director Robert Anthony Yu, the SPLIT project includes approximately 17,496 CCLOAs encompassing a total of 220,473 hectares of agricultural properties throughout the region. Yu stated that the area has verified around 67,601 hectares, while 3,922 hectares have been granted with e-titles.
The SPLIT project seeks to fully implement the Comprehensive Agrarian Reform Programme by allowing farmer-beneficiaries to have clear and defined ownership of the parcels of land they are tilling. The e-titling aim to stimulate farmers to grow their crops and make long-term progress on their ground. The award to ARBs was also established to stabilise requests, tenure ship, govern lands, and generate short-term economic opportunities for project workers who will be employed in the project.
Estrella stated in an earlier interview that farmers could not successfully use the land to make income because they needed to know the metes and bounds of the land assigned to each of them. Estrella believes that by granting farmers individual rights, more ARBs will be inspired to enhance their landholdings, resulting in higher agricultural output and household income.
The Philippines pushed land management digitalisation. The Department of Environment and Natural Resources (DENR) Land Management Bureau (LMB) has fully integrated the Land Administration Management System (LAMS) databases of 16 local and community environment and natural resource bureaus in the Philippines into their respective regional offices.
LAMS is a computer-based information system consolidating the country’s land data and records. It is geared for quick and straightforward land information processing, tracking, and retrieval. As a result, the DENR-NCR and DENR-Calabarzon Regional LAMS datasets were combined to create LMB-LAMS.
LMB also pooled and assessed 19 towns undergoing Digital Cadastral Database Cleansing through different DENR regional offices. LMB Director Emelyne Talabis adds that the agency is happy with its accomplishments this year on critical programmes, which resulted in improved delivery of land-related services to Filipinos.
The Philippines generally attempted to improve its digital competencies after falling behind. The Philippines placed last among Southeast Asian countries in the 2022 World Digital Competitiveness Ranking. Furthermore, it is the 13th largest economy in Asia, trailing only Mongolia.
The Senate has rolled out an act to push the complete e-governance implementation in the Philippines. All government agencies, offices, and instrumentalities, including local government entities, are required under the bill to disclose all necessary information in both traditional and online formats. The Department of Information and Communications Technology (DICT) will be the principal agency in enforcing the provisions of the Act.
A partner company of the Hong Kong Science and Technology Parks Corporation (HKSTP) unveiled “ARIA-diabetes risks”, a retinal imaging tool for non-invasive pre-screening of diabetes. This solution aims to tackle the problem of millions of undiagnosed diabetes patients worldwide.
The International Diabetes Federation reports that in 2021, nearly half of all adults with diabetes were unaware of their condition, amounting to 239.7 million individuals worldwide. In Hong Kong alone, at least 600,000 individuals have diabetes and more than 110 million in mainland China. This is a significant issue that has both local and global implications, as people with diabetes are at an increased risk for serious and potentially life-threatening complications such as heart disease, kidney disease, and vision loss.
The Automatic Retinal Image Analysis (ARIA) technology uses artificial intelligence and machine-learning techniques to detect various health issues. The solution provides a non-invasive pre-screening tool for diabetes that delivers results within minutes and has an accuracy rate of over 90%. It does not require a blood test and offers a faster and more accessible way for early diabetes diagnosis.
The partner company formed a joint venture called “Oneness Health” with an HKSTP incubatee to capitalise on the potential for remote healthcare offered by the ARIA-diabetes risks solution.
The joint venture combines the partner company’s retinal analysis technology with the incubatee’s network of Traditional Chinese Medicine (TCM) practitioners, as well as their software and hardware development capabilities. This creates a one-stop service platform under the name “Oneness Health” that provides high-risk patients seeking TCM treatment with added convenience and flexibility, with the goal of “disease prevention”.
The Oneness Health platform will offer features such as online appointments, mobile assessments, diagnosis, and personal health management in the first quarter of 2023.
In the near future, it will also provide prescriptions for traditional Chinese medicines that can be dispensed through auto-dispensing machines at over 100 convenient locations in 18 districts of Hong Kong or collected at various NGO centres. Additionally, door-to-door courier service will be available for single elderly individuals or needy families.
The CEO of HKSTP stated that the Park is dedicated to promoting innovation by providing a comprehensive support system for translational research, product development, and commercialization. The ARIA-diabetes risks solution from the two firms which is now being offered under the Oneness Health platform is a prime example of how innovative solutions can be developed in Hong Kong and at the Science Park.
The combination of breakthrough science, world-first technology, advanced software, and hardware to create an innovative primary healthcare delivery platform through Oneness Health, is a testament to the speed, talent, infrastructure, and innovation capability of Hong Kong’s I&T ecosystem.
In line with the HKSAR Government’s Primary Healthcare Blueprint announced in December 2022, the Oneness Health platform will contribute to the government’s goal of establishing a more community-based primary healthcare system. The platform will significantly improve healthcare convenience, expand treatment options, lower patient costs, and alleviate the burden on Hong Kong’s hospitals and clinics.
The Blueprint sets out a strategy road map towards establishing a primary healthcare system that can improve the overall health and quality of life for popular in a stable manner, under the challenges brought on by an ageing popular and increasing chronic disease prevalence.
Multiple local governments in China announced measures to increase digital economy growth in 2023. Some cities, like Shanghai, and provinces, such as Zhejiang, Fujian, and Hebei, have set goals for economic progress for this year.
They emphasised the importance of the digital nation’s growth. They advocated for attempts to create blueprints for future sectors such as the metaverse, an immersive virtual environment enabled by virtual reality and augmented reality.
Zhang Yunming, The Vice-Minister of Industry and Information Technology, urged telecommunications companies to increase infrastructure construction and deployment. He pushed national telecom companies to deepen efforts in promoting an innovation-driven development strategy and accelerate the integration of digital and real economies.
As a result of the statement, connected business stocks surge. On Thursday, shares of nearly ten firms, including China National Software and Service Co, rose by the daily limit of 10%, demonstrating investors’ optimism about the rise of the digital economy in 2023.
Previously, consumer-oriented internet applications such as e-commerce drove China’s digital economy, but today business-oriented applications such as industrial internet play a far more prominent role. This demonstrates that the digital economic model has improved.
According to the China Academy of Information and Communications Technology, a government think tank, China’s digital economy is predicted to exceed 60 trillion yuan (US$8.84 trillion) by 2025.
China has laid the groundwork for the digital economy’s next era. According to data from the Ministry of Industry and Information Technology, more than 2.3 million 5G base stations will have been completed in China by the end of 2022, and the country will be able to link over 500 million residences to a gigabit optical network.
Furthermore, according to the ministry, digital connectivity for the mobile internet of things in China reached 1.84 billion in 2022, making China the first leading economy in the world to have more mobile IoT connections than mobile subscribers. The internet of things is a network of devices, cars, and other items equipped with software or sensors that facilitate interaction and share data. According to Zhao Zhiguo, the ministry’s spokeswoman, China’s mobile IoT connections account for 70% of the global total and cover the 45 major sectors of the national economy.
According to Wang Zhiqin, vice president of the China Academy of Information and Communications Technology, China has established a competent telecom infrastructure that will serve as a solid basis for China’s digital economy’s high-quality development. According to a forecast released by China’s Cyberspace Administration, the digital economy in China will be worth 45.5 trillion yuan in 2021, making it the world’s second-largest after the United States.
Liu, Vice Premier He said in a speech at the World Economic Forum’s annual conference in Davos, Switzerland, on Tuesday that China “must always make constructing a socialist market economy the direction of our transformation.
“We must allow the market to play a decisive role in resource allocation while also allowing the government to play a more active role. Some believe China will pursue a planned economy. That is not conceivable,” Liu remarked.
The remarks were consistent with the tone-setting Central Economic Work Conference, which concluded in December and underlined the importance of working “unwaveringly” to consolidate and strengthen the public sector and encourage, support, and guide private-sector development.
Tencent Holdings vice president Xu Yan believed that the government had increased its efforts recently to establish a world-class business environment for private enterprises. Tencent is stepping up its efforts to accelerate the merger of the physical and digital economies through innovation. The corporation has invested 150 billion yuan in R&D over the last three years.
Furthermore, the Chinese digital yuan has gained popularity. According to estimates from the country’s central bank, the quantity of digital yuan in circulation will reach 13.61 billion yuan (US$2.01 billion) by the end of 2022.
Digital yuan, like the physical renminbi, is a component of Chinese money as a legal tender in digital form. According to Xuan Changneng, vice governor of the bank, it is vital to integrate data and analysis while also undertaking general management of the two types of money.
The National Institute of Transforming India’s (NITI Aayog) Atal Innovation Mission, the Central Board of Secondary Education, and a private player are collaborating to improve the education sector by adding IT skills to the formal curriculum.
The larger aim is to align the National Education Policy 2020’s (NEP 2020) guidance to increase the pace of tech integration for youth, bridge the future skills gap in the country, and optimise the current infrastructure (including Atal Tinkering Labs) towards making India AI-ready. Together, they launched the AIoT Integration in School Curriculum in September 2022 and initiated a pilot.
A recent showcase, which was the outcome of the pilot programme, included a display of AIoT integration-based lesson plans created by teachers after they were trained by experts from the academic and technology sector. It also included a demonstration of AI and AIoT-enabled social impact projects built by students using tinkering and AI, with guidance from their teachers. The hosting organisations also released a compendium with 70 lesson plans to promote digital readiness.
The compendium is a collection of lesson plans created by the teachers and each one provides a comprehensive understanding of how AIoT integration can be used to enhance learning in a classroom. For example, one of the lesson plans for class 9, helps to guide the students to analyse the reason for back pain and develop an AI-led solution where an LED light glows every time it detects incorrect posture and green light glows once the correct posture is retained.
In another lesson plan for social science, a student is guided to first make use of the design thinking process to understand why plants die in winter. The student is given insight into using tinkering tools like sensors and Arduino UNO to record the moisture level of the soil and then supported to deploy a supervised AI model to predict the plant’s health by making use of the recorded data.
According to an industry expert, the new methodology will enable the shift in teaching pedagogies from traditional to digital with several additional benefits and increased efficiency. Integrating AI with lesson plans and making them part of everyday teaching-learning activities can help enable the students to imbibe the digital-first mindset.
One of the objectives of the project is to empower teachers with skillsets, mindsets, and toolsets to integrate AI and Tinkering. Through this methodology, students are expected to gain a thorough understanding of how emerging technologies can be used impactfully and responsibly.
To bolster the rate of digital literacy in the country, state governments have been urged to offer courses and initiatives in AI and other emerging technologies. Last year, the Indian Institute of Technology of Madras (IIT-Madras)’s Robert Bosch Centre for Data Science and Artificial Intelligence (RBC-DSAI) invited students to the national-level ‘Summer Internships 2022’ programme. The goal was to help students gain hands-on experience working on cutting-edge discoveries, with some of the country’s leading experts in data science and AI, as OpenGov Asia reported.
Last May, the Council for Indian School Certificate Examinations (CISCE) and the Indian Institute of Technology of Delhi (IIT- Delhi) jointly designed a curriculum for schools that include robotics, AI, machine learning, and data science. The curriculum was for grades 9 to 12 in schools affiliated with the CISCE board.
The Ministry of Administrative Reform and Bureaucratic Reform (PANRB) join forces with a government IT firm to create a digital Public Service Mall (MPP). The initiative is a follow-up to President Joko Widodo’s directive to establish MPP Digital.
According to Minister PANRB Abdullah Azwar Anas, the IT government company is more advanced in digitalisation implementation. MPP Digital incorporates numerous services into the hand to make it easier for people to access high-quality government services.
“MPP Digital provides effective and efficient service delivery while enhancing information security for government digital services. The government IT company team will expedite the President’s vision for MPP Digital,” he explained.
MPP Digital is also expected to increase investment by allowing for faster and easier licencing, leading to job possibilities. In addition, the local administration will not need to construct a massive MPP building but will rely on digitalisation that everyone can access.
MPP Digital is expected to be ready by May 2023, following the President and Vice President’s directives. The creation of MPP Digital is also under the government’s present implementation of the Electronic Based Government System (SPBE).
At the same time, Ririek Adriansyah, the Main Director of the government IT company, declared his willingness to support the government’s initiative. He conveyed that the construction of MPP Digital was proceeding as planned because the digitalisation of services has enormous potential benefits for both the government and the general public.
Additionally, the government is working hard to progress SPBE, including introducing Digital Public Service Malls (MPP) as one of SPBE’s expressions. SPBE is also a component of President Joko Widodo’s Thematic Bureaucratic Reform, which is aimed at digitising government services.
The next Electronic-Based Government System (SPBE) aims to strengthen unity by offering a single access system for the country’s digital services, resulting in higher public service quality. Nowadays, the state’s digital public sector is still fragmented by agency, sector, and silo-based systems. As a result, citizens are frequently required to submit similar data and register several accounts to access various digital-based public sector services.
As a result, Anas will pursue a single sign-on account for users to access various government services. Users can utilise their accounts to access all public services e-services, such as population issues, business permissions, and other certifications. Digital MPP has done so following President Jokowi’s and Vice President Ma’ruf Amin’s objective to achieve bureaucratic reform with simple, powerful, and quick replies to the community.
More MPPs have been built and inaugurated by the government. In the future, all regions will have physical and digital MPPs, with all government services based on demographic numbers (Digital ID). MPP Digital, on the guidance of the President and Vice President, has become the PANRB ministry’s short-term focus.
As of December 2022, 103 MPPs (20% of the total of 514 regencies/cities in Indonesia) had been inaugurated in regencies and cities. Thus, fewer than 80%, or approximately 411 districts/cities, still need MPP. The Vice President aimed for roughly 150 new MPPs in 2023, with all towns and regencies having MPPs by the end of 2024.
The Ministry of PANRB has evaluated 10-15 MPPs (Public Service Malls) for inclusion in the future Digital MPP development process. These MPPs were chosen for their uniqueness, benefits, and good qualities. In general, the MPP Digital application development will be divided into four stages: requirements, design, testing, and upgrading.
Anas emphasised that government digitisation is a critical driver in enhancing the quality of public services, which would increase people’s well-being. Bureaucratic reform must increase investment and streamline business services, boosting the economic level of society. Improving the community’s financial level will undoubtedly influence the lowering poverty rate.