February 24, 2024

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HK government launches Critical Event Management solution

Hong Kong’s Smart Government Innovation Lab recently announced that it is looking for companies to apply to acquire and deploy a solution developed by one of its supported ventures.

Solution description

Why Critical Event Management (CEM)?

While you may have detailed emergency preparedness programs and your business continuity planning is up-to-date, with an increasingly complex and unpredictable threat environment, it has never been more imperative to act faster.

With more complete intelligence, you’ll be able to increase your speed and decisiveness in order to assess risks and prevent them from harming your people or disrupting your operations.

A Critical Event Management platform uses technology to take manual processes and automate them. Amplifying ad hoc data feeds to provide richer intelligence and correlating threats with locations of assets and people, ensures more rapid and comprehensive incident assessment and remediation.

Additional benefits include:

  • The ability to automate the initiation of incident response activities
  • Faster recovery of operations
  • More complete assessment of your risk profile to move from a reactive crisis response approach to a proactive crisis prevention approach
  • Accelerated analysis of your performance

Application Areas

The solution was designed to be applied across various areas including Broadcasting, Climate and Weather, Environment, Food, Health, Housing, Infrastructure, Law and Security, Population as well as Transport.

Technologies Used

The solution employs Artificial Intelligence (AI), Cloud Computing, Data Analytics, Internet of Things (IoT), Mobile Technologies, Predictive Analytics as well as Robotic Process Automation.

Use case

With Everbridge, the City of Torrance is able to communicate to various city departments, surrounding cities, media personnel, private organizations and residents.

Communication is instantaneous, across multiple contact paths and based on geo-coded locations, as well as pre-configured groups.

The city has also had success using Everbridge to create an engaged community establishing a two-way dialogue between residents and local government especially in the wake of the ExxonMobil Oil Refinery explosions.

About the Smart Government Innovation Lab

In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.

The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness.

I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.

The Lab was established to help the HKSAR government achieve its smart city goals which are laid out in its Smart City Blueprint – its policy objectives under smart city development are:

  • make use of innovation and technology (I&T) to address urban challenges, enhance the effectiveness of city management and improve people’s quality of living as well as Hong Kong’s sustainability, efficiency and safety;
  • enhance Hong Kong’s attractiveness to global businesses and talents; and
  • inspire continuous city innovation and sustainable economic development.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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