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HK government launches Critical Event Management solution

Hong Kong’s Smart Government Innovation Lab recently announced that it is looking for companies to apply to acquire and deploy a solution developed by one of its supported ventures.

Solution description

Why Critical Event Management (CEM)?

While you may have detailed emergency preparedness programs and your business continuity planning is up-to-date, with an increasingly complex and unpredictable threat environment, it has never been more imperative to act faster.

With more complete intelligence, you’ll be able to increase your speed and decisiveness in order to assess risks and prevent them from harming your people or disrupting your operations.

A Critical Event Management platform uses technology to take manual processes and automate them. Amplifying ad hoc data feeds to provide richer intelligence and correlating threats with locations of assets and people, ensures more rapid and comprehensive incident assessment and remediation.

Additional benefits include:

  • The ability to automate the initiation of incident response activities
  • Faster recovery of operations
  • More complete assessment of your risk profile to move from a reactive crisis response approach to a proactive crisis prevention approach
  • Accelerated analysis of your performance

Application Areas

The solution was designed to be applied across various areas including Broadcasting, Climate and Weather, Environment, Food, Health, Housing, Infrastructure, Law and Security, Population as well as Transport.

Technologies Used

The solution employs Artificial Intelligence (AI), Cloud Computing, Data Analytics, Internet of Things (IoT), Mobile Technologies, Predictive Analytics as well as Robotic Process Automation.

Use case

With Everbridge, the City of Torrance is able to communicate to various city departments, surrounding cities, media personnel, private organizations and residents.

Communication is instantaneous, across multiple contact paths and based on geo-coded locations, as well as pre-configured groups.

The city has also had success using Everbridge to create an engaged community establishing a two-way dialogue between residents and local government especially in the wake of the ExxonMobil Oil Refinery explosions.

About the Smart Government Innovation Lab

In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.

The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness.

I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.

The Lab was established to help the HKSAR government achieve its smart city goals which are laid out in its Smart City Blueprint – its policy objectives under smart city development are:

  • make use of innovation and technology (I&T) to address urban challenges, enhance the effectiveness of city management and improve people’s quality of living as well as Hong Kong’s sustainability, efficiency and safety;
  • enhance Hong Kong’s attractiveness to global businesses and talents; and
  • inspire continuous city innovation and sustainable economic development.
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