February 21, 2024

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National Australia Bank’s ATMs get a facelift

Ever fear that someone is peering over your shoulder when you’re withdrawing money? Now you can face the fear.

Security is paramount in a world where fraud and identity theft have become ever prevalent. Easing the paranoia is the National Australia Bank and Microsoft’s proof of concept Automatic Teller Machine (ATM). In a short period of about two months, the concept was developed a small team from the Bank’s in-house innovation lab, NAB Labs and technology division. The ATM uses cloud and artificial intelligence technology to provide customers both security and assurance.

Customer First Banking

The key goal of the project is to test the customer experience of using such technology.

All a customer needs to do is to scan their face and enter their PIN number into the machine. Facial recognition technology maps the customer’s face. Features such as the eyes, nose and moles are detected by the machine. This information is then stored on the cloud. Using Azure Cognitive Services, the cloud-based application can recognise and authenticate only the user. If a doppelganger exists, the PIN provides the second layer of authentication. Furthermore, should the machine capture another face peering into the machine, the technology bars the user from proceeding onto the next step of entering the PIN. Thus, bank cards are rendered obsolete in the cash withdrawal process.

Steve Day, National Australia Bank’s EGM Infrastructure, Cloud and Workplace, said, “If you think about the experience for the customer, that removes the requirement to have a card, you can use your face to enable the service. Still key in a PIN to make sure that you have the second factor. You know, with your face recognition and the PIN, that’s about as secure as you can ever get.”

The cloud platform does not store the images, only the biometric data. Even so, the data is securely stored on the technology giant’s trusted cloud platform and will be erased following the experiment’s conclusion.

Patrick Wright, National Australia Bank’s Chief Technology and Operations Officer said, “Cloud technology allows us to take advantage of features and capabilities that are world-leading and enable us to deliver at pace for our customers.”

Since data and artificial intelligence are key drivers for business efficiency changes in the financial sector as well as improving customer experience.

He said, “It just reinforced to me the need for banks to be simpler and faster for our customers; we want to deliver great connected customer experiences.”

Cloud for Banking

The proof of concept was showcased at Sibos 2018 in Sydney, Australia. A key theme at the conference this year is how data, artificial intelligence and robotics are driving service innovation and business model renewal for financial service firms worldwide. Synergy in partnership and the technology boasted by the ATM is a good example of this.

Steven Worrall, Managing Director of Microsoft Australia, said, “Cloud computing and artificial intelligence present the opportunity for a new generation of secure, streamlined financial services to be developed and rapidly deployed at scale. NAB’s innovation focus is concentrated on meeting the changing needs of the customer; this concept ATM that NAB and Microsoft are working on together provides an important glimpse into the future.”

He added, “For a consumer facing application such as the AI-powered ATM we’ve developed with NAB, this sort of continuous AI innovation is important.”

National Australia Bank has embarked on two other cloud-based initiatives. It was the first major Australian bank to transfer over key workloads to its partner’s latest Azure Central region. This is specifically designed to handle national critical computing.

Moreover, in a bid to train its workforce, the National Australia Bank continues to partner the technology giant in its Cloud Guild development program. This ensures the Bank has the internal skills for cloud success. Employees are trained in cloud computing skills. Since its launch in April this year, more than 3000 of the Bank’s employees have been trained.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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