February 28, 2024

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New AI solution launched in HK

A tech company operating under the Hong Kong Smart Government Innovation Lab announced that it has launched a new solution that is now ready to be acquired by companies and institutions.

The A.I. Ambassador with NLP and OCR

Solution description

The firm has developed a virtual AI agent for smart concierge, equipped with vivid emotions, detailed facial expressions and body gestures. It can help to solve different customer’s enquiries, providing form-filling advice at service counters.  It can provide advice on form filling, and answer application-related enquiry with fewer manpower overheads at service counters. It has been integrated with machine learning technology and can continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

The AI customer service in today’s society often focuses on voice-related supports only, the innovation – the AI ambassador – is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.

With the addition of human touch, it is hoped that the solution provides a more comprehensive customer service solution to replace the previously manned customer servicing. Moreover, it has powerful AI functionalities which include:

  • Machine Learning NLP Conversational Chatbot: Uses NLP technology for voice-to-voice conversational interactions.
  • Animated A.I. Service Agent: Has an animated avatar to create a branding Ambassador.
  • Age and Gender detection: Age and Gender detection to recommend products to the target customers.
  • Form filling OCR: Embedded with OCR technology to scan the documents and auto-fill in forms.
  • People Counting and waiting time: Can count the number of people and the time spend with the A.I. Ambassador.
  • Interface with “iAM Smart”: Personal details can be retrieved from “iAM Smart” and auto-fill into the form.
  • QR Code Recognition: Embedded QR code reader to meet business needs.
  • Payment Gateway: Integration with various credit cards options.
  • Smart Notification: Send notification via various social media messenger applications.
  • Multi-lingual support: Supports English, Traditional Chinese, Simplified Chinese, as well as other languages.

Application Areas

The solution was developed to be applied across the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

The solution employs the latest in Artificial Intelligence (AI), Cloud Computing, Data Analytics, Deep Learning, Machine Learning, Mobile Technologies, Natural Language Processing, Predictive Analytics, Robotic Process Automation as well as Video Analytics.

Use Case

In every public services department, there are always needed a receptionist or concierge for speaking to customers, answering customers enquiries, providing information, form-filling advice at service counters.

The 24×7 AI Ambassador can help to reduce the human resource or workload at service counters. It can help to provide answers and advice on all the above functions. With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

AI customer service in today’s society often focuses on text-based related supports only, the firm’s innovation AI ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.

With the addition of human touch, the aim is to provide a more comprehensive customer service solution to replace the previously manned customer servicing. Moreover, the AI Ambassador also can interface with “iAM Smart”, to retrieve the personal details and auto-fill in forms. It can save a lot of time for filling in the forms.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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