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New AI solution launched in HK

A tech company operating under the Hong Kong Smart Government Innovation Lab announced that it has launched a new solution that is now ready to be acquired by companies and institutions.

The A.I. Ambassador with NLP and OCR

Solution description

The firm has developed a virtual AI agent for smart concierge, equipped with vivid emotions, detailed facial expressions and body gestures. It can help to solve different customer’s enquiries, providing form-filling advice at service counters.  It can provide advice on form filling, and answer application-related enquiry with fewer manpower overheads at service counters. It has been integrated with machine learning technology and can continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

The AI customer service in today’s society often focuses on voice-related supports only, the innovation – the AI ambassador – is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.

With the addition of human touch, it is hoped that the solution provides a more comprehensive customer service solution to replace the previously manned customer servicing. Moreover, it has powerful AI functionalities which include:

  • Machine Learning NLP Conversational Chatbot: Uses NLP technology for voice-to-voice conversational interactions.
  • Animated A.I. Service Agent: Has an animated avatar to create a branding Ambassador.
  • Age and Gender detection: Age and Gender detection to recommend products to the target customers.
  • Form filling OCR: Embedded with OCR technology to scan the documents and auto-fill in forms.
  • People Counting and waiting time: Can count the number of people and the time spend with the A.I. Ambassador.
  • Interface with “iAM Smart”: Personal details can be retrieved from “iAM Smart” and auto-fill into the form.
  • QR Code Recognition: Embedded QR code reader to meet business needs.
  • Payment Gateway: Integration with various credit cards options.
  • Smart Notification: Send notification via various social media messenger applications.
  • Multi-lingual support: Supports English, Traditional Chinese, Simplified Chinese, as well as other languages.

Application Areas

The solution was developed to be applied across the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

The solution employs the latest in Artificial Intelligence (AI), Cloud Computing, Data Analytics, Deep Learning, Machine Learning, Mobile Technologies, Natural Language Processing, Predictive Analytics, Robotic Process Automation as well as Video Analytics.

Use Case

In every public services department, there are always needed a receptionist or concierge for speaking to customers, answering customers enquiries, providing information, form-filling advice at service counters.

The 24×7 AI Ambassador can help to reduce the human resource or workload at service counters. It can help to provide answers and advice on all the above functions. With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

AI customer service in today’s society often focuses on text-based related supports only, the firm’s innovation AI ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.

With the addition of human touch, the aim is to provide a more comprehensive customer service solution to replace the previously manned customer servicing. Moreover, the AI Ambassador also can interface with “iAM Smart”, to retrieve the personal details and auto-fill in forms. It can save a lot of time for filling in the forms.

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