February 23, 2024

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NSW Co-develops Apps to Help with Problem Gambling

In a world-first, the NSW Government has developed two mobile apps in partnership with Deakin University and the University of Auckland to encourage people to gamble responsibly and access support for problem gambling.

Designed by experienced gambling clinicians, the ‘GamblingLess: In-the-Moment’ app helps people who want to quit or gamble less by acting as a counsellor in their pocket. The ‘Gambling Habit Hacker’ app helps people who want to reduce the time and money they spend gambling.

GamblingLess: In-the-Moment

The GamblingLess: In-the-Moment app is designed to provide 24/7 support to help users take immediate steps to address their gambling. The app is tailored to users’ individual needs with interactive activities to curb urges, tackle triggers and explore expectations. By responding to user feedback, the app provides the right type of support whenever and wherever they need it most.

Gambling Habit Hacker

Meanwhile, the Gambling Habit Hacker app can help users meet their goal to change gambling behaviour. Gambling Habit Hacker allows users to set daily goals to limit their spending or gambling activity each day for 4 weeks. The app checks in with users to see how they are going to meet their goals and provides advice and support.

Gambling – a major policy issue

The Australian Institute of Health and Welfare notes that gambling is a major public policy issue in Australia, affecting the health and wellbeing of individuals and families in a range of ways. Estimates suggest that Australians lost approximately $25 billion on legal forms of gambling in 2018–19, representing the largest per capita losses in the world (Letts 2018; QGSO 2021).

The social costs of gambling – including adverse financial impacts, emotional and psychological costs, relationship and family impacts, and productivity loss and work impacts – have been estimated at around $7 billion in Victoria alone (Browne et al. 2017). Gambling-related harms affect not only the people directly involved, but also their families, peers and the wider community (Goodwin et al. 2017).

Gambling expenditure data are also compiled on an annual basis for the Australian Gambling Statistics report (QGSO 2021). This report defines expenditure as the net amount lost (amount wagered minus amount won) by people who gamble.

The Australian gambling statistics, 36th edition provides further background information and more detail on the definition of gambling products, sources of gambling data, relevant legislation and notes attached to specific tables and data items.

The Australian Gambling Research Centre at the Australian Institute of Family Studies examined the impact of the COVID-19 pandemic and related restrictions on gambling participation and expenditure among Australian adults who gambled in the past 12 months (Jenkinson et al. 2020).

Key findings from the study by Jenkinson and colleagues (2020) revealed that:

  • horse racing, sports betting, greyhound racing and lotto were the main products that participants gambled on before and during COVID-19
  • in general, while participation in racing, sports and other wagering activities remained relatively stable, there were statistically significant decreases in gambling on most land-based products during the restrictions, including on:
    • poker/electronic gambling machines or ‘pokies’
    • instant scratch tickets
    • Keno
    • casino table games
  • even with limited access to venues, overall, participants gambled more often during COVID-19; this was largely driven by increases in the frequency of gambling on racing (horse, greyhound and harness), sports, eSports, lotto and casino table games

Thus, overall the need to marry technology and therapy is evident. The Hospitality and Racing Minister stated that problem gambling is a serious issue and the urge to gamble can take hold at any time of the day or night. He noted that the NSW Government has spent more than $400,000 developing the apps that will act as a circuit breaker to give people real-time support 24/7. It will also make it easier to access support services.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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