We are creating some awesome events for you. Kindly bear with us.

Ohio Adopts Cloud-based Single Sign-on Solution for Unemployment Claims

Business man with cloud computing connection concept on blue technology background

The Ohio Department of Job and Family Services (ODJFS) is taking advantage of the InnovateOhio Platform’s (IOP) cloud-based single sign-on solution, requiring state residents claiming or applying for unemployment benefits to set up a state identity account.

The requirement to use OH|ID lets Ohioans interact with multiple state agencies and access a variety of programs and services with a single user account. About 2, 61,000 people have gone through the process to link their OH|ID and Ohio Job Insurance Benefit (OJI) system accounts.

It is getting us closer to the step of [being] a trusted identity with the state, basically offering identity proofing services at the OH|ID level instead of making every agency partner with Experian or LexisNexis to do the services on their own.

– Neal Gallucci, Technical Administrator, IOP

At the same time, however, each agency, such as ODJFS, can make its own identity decisions using adaptive access. Officials with the unemployment benefits program early on decided that they would like every person who is accessing the website to be able to at least file a claim, so they sign for an account, we validate their email address, they’re then asked to go through an Experian identity check, and they answer a couple of questions.

That results in a confidence score that dictates the next steps. For instance, a low score could result in a denied claim, while a high one fast-tracks the applicant through the system. Someone without a credit history on file would be directed to an OJI adjudication process for further evaluation.

In fact, between April 2020 and June, JFS paid more than $3.8 billion by mistake or because of fraud, according to the state auditor’s October report. Multifactor authentication (MFA) was also added so that if someone got a credential, they couldn’t just log into an account and adjust the bank payment to route it to their bank. Multifactor authentication prevents account takeover, prevents credential harvesting.

For ODJFS, OIP set up a trust between its IBM Cloud and IBM appliance server-based solution. Cloud was necessary to handle the expected scale of users. Recently, there have been half a million login attempts on OJI.

Since a server-based environment would be difficult to scale, they brought in the cloud for the MFA and adaptive access as well as the scale.  To stave off a call centre rush when the account requirement went live, IOP followed a change management plan that included training help-desk staff and asking active filers to set up OH|IDs.

Ohio studied the user journey and placed the proper infographics and documentation to walk people through the process, so when people were being ported from OJI over to OH|ID, we placed an infographic, which would tell them what the process would look like. Everything IOP does is enterprise-grade; any state organisation may use it. The success of this project has already caught other entities’ attention

As reported by OpenGov Asia, Ohio has launched a statewide platform to help social workers connect the state’s 3,100 foster youth with permanent families. Children’s services and the foster care system can be difficult for social workers to navigate, often forcing them to track down and engage with a child’s extended family members on their own. Through a partnership with Connect Our Kids, social workers can access the company’s People Search and Family Connections tools to map out family trees and find contact information for potential caregivers.

People Search is a free search engine that leverages data from over 300 public domain sources and from PIPL, an identity information provider that Connect Our Kids partners with. With People Search, social workers, family recruiters and court-appointed special advocates can more easily locate and contact the extended families or guardians of foster children.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend