February 26, 2024

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RMIT and CDI Co-Launch Conversational AI Course

Engaging with a chatbot has become an integral aspect of how the majority of businesses offer customer service. As a result, employers are actively seeking individuals with conversational AI expertise to create tens or even hundreds of thousands of interactions.

RMIT’s Centre for Future Skills and Workforce Transformation in the College of Vocational Education (FORWARD) is collaborating with the Conversation Design Institute (CDI) to offer a conversational AI course specifically designed to meet the requirements of British students. The course content is customised to cater to the needs of UK learners.

This concise online course provides flexible, self-paced learning opportunities for individuals from diverse backgrounds to gain the fundamental knowledge and abilities necessary for pursuing careers in the fast-growing sector of conversational AI. It encompasses the utilisation of various AI applications, including ChatGPT, to equip learners with essential skills.

According to the Director of FORWARD, the conversational AI sector is experiencing a surge in demand for proficient conversation designers from businesses operating across multiple industries.

He expressed enthusiasm about collaborating with CDI to offer training programs for individuals seeking to advance their knowledge and professional expertise in this forward-looking career field. The initiative aims to help Australian companies achieve productivity gains through upskilling and reskilling programs.

The founder of CDI, based in the Netherlands, has highlighted the significant demand for proficient conversational AI specialists. The institute receives numerous requests for trained and certified professionals every day.

Through the collaboration with RMIT, they aim to provide upskilling and reskilling opportunities for the workforce, enabling them to pursue exciting careers in AI across Australia. He further stated that they are eager to establish this partnership and witness the first Australian learners achieve certification.

In 2020, the global conversational AI market size reached a value of US$5.78 billion, with a projected growth of US$32.62 billion by 2030, indicating a compound annual growth rate (CAGR) of 20.0% from 2021 to 2030.

Conversational AI refers to a collection of techniques that enable computer programs to comprehend, process, and respond to voice and text-based user commands in a natural way. Additionally, it is an advanced form of AI that enables users to interact with websites, devices, and applications through touch, text, and gesture-based information.

Conversational AI is typically employed in conjunction with intelligent virtual agents or chatbots to achieve faster and more dependable interactions with complex systems. Furthermore, effective implementation of conversational artificial intelligence requires a blend of art and science, resulting in digital applications that incorporate relevance, context, and personalisation in human-computer interactions.

Conversational AI leverages natural language processing (NLP) in combination with machine learning technology. The NLP process is integrated into a continuous loop with machine learning techniques, allowing for ongoing enhancement of AI algorithms. As a result, the quality of responses generated by machine algorithms improves over time through learning and refinement.

The global conversational AI industry is influenced by several significant factors, such as the growing demand for AI-powered chatbot solutions and customer support services that utilise artificial intelligence. However, lack of awareness and knowledge about conversational AI solutions can hinder early adoption, posing a significant obstacle to market growth.

Conversely, the increasing adoption of omnichannel approaches, along with the growing use of social media platforms for customer engagement, is projected to present promising opportunities for growth in the conversational AI market during the forecast period.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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