February 23, 2024

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Singapore Launches Lanes for Automated Immigration Clearance

The Immigration and Checkpoints Authority (ICA) has developed a new automated lane, the Special Assistance Lane (SAL), which will ease travel for passengers using wheelchairs and family groups of up to four persons (parents with young children).

The move is part of ICA’s New Clearance Concept (NCC), and the SAL has been launched at selected passenger halls in Changi Airport. The SAL is currently available to Singapore residents (Singapore citizens, permanent residents, and long-term pass holders). In March 2023, the initiative will be extended to eligible foreign visitors.

According to a press release, Singapore is the first country in the world to introduce an automated lane that allows multiple travellers to perform self-immigration clearance as a group. Currently, travellers using wheelchairs and family groups need to proceed to the manual counters for immigration clearance. With the SAL, these passengers can now use automated lanes and perform immigration self-clearance with their primary biometric identifiers (iris and facial). Fingerprints will be used as a secondary biometric identifier. Children below 6 years old will need to be assisted by ICA officers at the SAL.

To use the SAL, travellers will have to select the number of passengers, scan their passports and the entry flapper will open. After this, they will be required to present their biometrics. Upon successful verification, a second flapper will open, and the travellers will be able to exit.

ICA officers will be at hand to assist travellers who require assistance while using the SAL. At present, SALs are available at the Terminal 1 Departure Hall as well as the Terminal 2 Arrival and Departure Halls. ICA will progressively install SALs at the other Changi Airport terminals, as well as the passenger halls at the land and sea checkpoints.

The release said that ICA worked with the Home Team Science and Technology Agency (HTX) and Changi Airport Group (CAG) to conduct design-thinking workshops and virtual reality simulations. They also organised physical with persons of reduced mobility to identify potential challenges that such travellers may face when using the SAL. This included the width of the lane as well as the placement and angles of the passport and biometric scanners. Feedback from the sessions was factored into the final design of the SAL to ensure that it is user-friendly and intuitive for travellers.

Trials were conducted with HTX to determine the optimal placement of cameras and biometric scanners in the SAL, to accurately detect the number of travellers as well as ensure that the biometrics of each traveller can be clearly captured. The release has said that ICA will continue to refine the SAL and user experience based on travellers’ feedback.

As more travellers clear through automated lanes, ICA officers can be redeployed to take on enhanced job roles and focus more on border security functions such as profiling, assessment, and investigation work. ICA’s Head of New Clearance Concept Office, Tan Kah Wee, said, “The SAL is a new initiative that allows travellers who require wheelchairs and family groups to also enjoy the smooth and seamless convenience of self-clearance using automated lanes. ICA is now one step closer to realising the NCC, where automated clearance will be the norm.”

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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