February 23, 2024

We are creating some awesome events for you. Kindly bear with us.

Taipei Rolls Out New Digital System for Accessing Municipal Services

Image source: taiwannews.com.tw

Taipei City has been promoting a convenience-driven Neighborhood Digital Construction system since October, enabling citizens to access municipal services via ID cards or National Health Insurance (NHI) cards.

The Taipei City Government has been striving to enhance its smart city blueprint while ensuring every citizen, especially those in vulnerable groups or the elderly, have been included in the city’s digital rollout. As a world-leading smart city, Taipei also developed TaipeiPass, an award-winning application billed as a one-stop portal for up to 80% of municipal services.

As reported by OpenGov Asia, TaipeiPASS is the key citizen-centric service aimed at providing a convenient service portal. TaipeiPASS employs a two-factor verification mechanism to establish citizen digital IDs and effectively protect citizens’ personal data.

TaipeiPASS was designed by employing a citizen-centric service approach to combine a personal ID with various city government services. Because the application is connected to Taipei City Government services and facilities, it serves as a bridge for communication and interactions between citizens and the city government in the use of digital infrastructure.

The app features a simple and smooth interface, provides citizen-centric service content and integrates diverse, convenient services, including card certification, online registration, welfare estimation, and e-payment services for public fees to provide a one-stop application.

Taipei City Government has implemented real-name registration systems at public venues. When entering, citizens with a Taipei Pass can quickly scan their personal QR codes to save time waiting in line, avoid indirect contact by touching a pen and paper, and protect themselves. At the date of writing, citizens have used the Taipei Pass application to provide their details in real-name registration systems when entering large exhibition venues.

However, TaipeiPassrequires possession of devices, which poses a problem for digitally challenged groups. To make the digital transformation smoother, the city government has built a new system as an alternative.

To boost municipal service quality and help the city government’s ranks and file enhance their work efficiency, paperwork is being replaced with the new system to save time and reduce the carbon footprint. Meanwhile, those less familiar with smart devices can simply verify their identities, acquire supplies, and register for events regardless of the digital divide.

The system was designed to require the least effort for people who are not digitally savvy. Borough offices only need easy-access smart devices, such as tablets and card readers, to upgrade their administrative work, while residents can take their ID cards, NHI cards, or even a registered Taipei EasyCard as a digital proof for municipal services or to acquire supplies or register for an event.

– Chang Yung-ching, Director of the Digital Innovation Center at the Department of Information Technology.

The newly constructed system was established as part of the city’s contactless services as well as to be a smart COVID-19 containment measure. Time-consuming activities, such as waiting in line, can be simplified by scanning ID cards.

A total of 19 out of 456 boroughs in the capital have volunteered for the trial operation of the new system. The majority of borough chiefs consider it a positive addition and think that it should be applied to the whole city.

In September, 215 boroughs out of 12 administrative units joined an expansion of the trial operation, according to Fang. The digital system now provides two main services — distribution of supplies as well as event registration.

The city government will keep streamlining and upgrading. For example, the system will soon incorporate vaccine appointments, including for influenza and hepatitis B vaccines. It’s a two-stage digital transformation. With face-to-face service in borough offices, the digitally disadvantaged can use ID cards to apply for smart services with less pressure.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend