February 24, 2024

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Taiwan Leverages Technology to Foster Democracy

As the COVID-19 pandemic hit the world, the Taiwanese government utilised techniques that blended technology with democratic decentralisation to mitigate the crisis. The latest advances in technology, enabled Taiwan to reinvent its governmental institutions and overall strategic posture in preventing the further spread of the virus infections.

Taiwan was one of the first countries in the world to detect and respond to the burgeoning pandemic. Citizens quickly build technological tools in collaboration with the government to help people avoid infection and prepare for the pandemic, such as live infection maps and bots to combat misinformation about the virus.

With the informed and enthusiastic participation of a digitally active public, both existing centralised efforts and quickly developed new ones proved to be efficient in mitigating the pandemic. The efforts include integration of national health insurance data with customs and immigration institutions, online reporting of personal data, and the establishment of a national Command Center for disease control, cell phone tracking, ramping up mask production, and quarantine procedures

The government’s integration of information technology into its functioning proved decisive in Taiwan’s COVID response, the Taiwanese government has similarly thoroughly integrated information technologies into the day-to-day business of government for officials and citizens alike. Through digital government or e-government strategy, ordinary citizens in Taiwan can largely and productively interact with government bureaucracies with not just a web browser, but on a single website.

Taiwanese citizens who log on to this central web portal can quickly find links to government services from birth certificates to registering deaths and every other service that might be useful at any stage of life from birth, to education, work, and then retirement and death. Searching the site directory yields information and forms covering everything from military service to registering candidacies for elections, from both the national government as well as city and county governments.

The government wanted to design a system where citizens would enjoy online ease of access to any conceivable government service. Another government-operated web service allows citizens to inquire about and discuss legislation and policy issues as they are being drafted and implemented, including a feature for citizens to send emails directly to the heads of government agencies.

The Taiwanese government has not only long spearheaded and integrated innovations in digital government, but is itself responsible for spearheading the development of Taiwan’s technology industry as part of its overall strategy for economic development and national sovereignty. Taiwan seeks to build an entire rationalised institutional system that is geared to produce stable democracy by utilising advanced technology.

As reported by OpenGov Asia, digitalisation is no longer an option, but it is a necessity in Taiwan. As face-to-face contact is limited, digitalisation has become crucial not only for businesses but also for schools. Local corporations were prudent about revamping older information technology infrastructure to keep up with the global digitalisation trend, but most office employees still worked in front of desktop computers at their office.

Taiwan’s small businesses were slow to transform digitally, giving the nation a lower ranking in the “digital observer” category than other Asian countries, according to the Small Business Digitalisation and COVID-19 survey released. Most countries fell in the “digital observer” category, the second of the survey’s four categories. Asia-Pacific small businesses mostly lagged behind those from the U.S. and Europe.

Taiwan’s government agencies and private businesses should keep progressing to address the increasing needs of their citizens and customers.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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