February 29, 2024

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Thailand must leverage digital connectivity in new normal

The COVID-19 pandemic has irreversibly impacted and changed the world as we know it. Social distancing has made us much more dependent on technology, and new health techniques highlight the power of 5G, cloud technology and artificial intelligence, according to the President of the Carrier Business Group of the Asia Pacific branch of a Chinese multinational technology company.

Overall, ICT has played an important role in battling COVID-19, and it will continue to factor in economic recovery in the new normal.

In some cases, proactive and cooperative initiatives have enabled governments and operators to aggressively build out telecom infrastructure before and during COVID-19, easily absorbing this increase in demand on infrastructure.

In other regions, complex decision processes have paralyzed digital infrastructure investment, leaving countries struggling to cope.

In a report by OpenVault, Broadband Insights, in the first quarter of 2020, social distancing practices led to an average broadband consumption increase of 47 percent to 402.5GB, from 273.5GB during the same time in 2019.

While most of this is attributable to an increase in online video consumption, the pandemic has given rise to new consumer behaviour that includes increased use of delivery apps, more frequent and immersive video conferencing, and greater dependence on e-Education and work-from-home solutions.

These systems have existed for years but the uptick in usage in the last few months has brought them to the forefront; it is believed that even post-pandemic, usage levels are expected to remain high.

Globally, several countries have moved forward with very aggressive policies to address critical voice and data communication during the pandemic.

For example, Ireland released a temporary extra radio spectrum to provide additional capacity, and allowed free upgrades to unlimited bandwidth, eliminated fair usage policies, and applied zero-rating to healthcare and education resource websites.

In the APAC region, the Cambodian government offered temporary 5G licenses for crucial services. Specifically, 5G healthcare enables healthcare professionals to conduct remote treatment of patients and consultation with experts around the world.

This agile policing enabled Cambodia ability to efficiently handle a major crisis while also protecting human lives and minimizing economic damage.

Thailand, which is striving to become the region’s digital technology leader, has also taken a very aggressive approach towards both mobile and fixed broadband development.

To stimulate the 5G development and alleviate some of the investment required for operators, the Thai government has introduced flexible payment terms that allow 700 MHz and 2600 MHz licenses to be paid over ten years.

In addition to long-term planning well underway, Thailand has also proactively accommodated the needs of users dealing with social distancing and financial uncertainty with additional support for users including providing upgrades of FTTH services to 100Mbps and xDSL services to maximum capacity.

Policies like this have allowed the country to easily accommodate the change in digital dynamics brought on by COVID-19 and these early investments will also better position the economy for faster recovery post-pandemic.

Zooming out, the ASEAN region is predicted to be one of the biggest, if not the biggest, economic entities in Asia.

Many countries are pushing hard to secure the leading position in digital transformation, and while the title is still for the taking, 5G will help all ASEAN nations move from predominantly 2C-focused mobile broadband business models to 2B.

This will be paramount for digital transformation in many vertical industries including healthcare, hospitality, manufacturing, logistics and more.

Proactive policies that accelerate the deployment and adoption of digital services are key to moving the economy ahead and ensuring continued reliable operation even in the face of adversity.

Thailand’s digital infrastructure of the future needs to be agile enough to accommodate new applications and behaviours as well as robust enough to serve as a reliable digital platform for the economy even when unpredictable situations arise.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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