Beyond a doubt, the pandemic has hastened digital transformation and opened up a myriad of opportunities. Implementation of tech-enabled platforms and solutions is taking place across industries, and they are no less critical to healthcare. The ongoing crisis is prompting digital leaders in the health sector to reconsider how to best leverage technology to serve the pressing current need as well as future requirements.
In a normal year, healthcare institutions around the world spend trillions of dollars to address growing healthcare challenges. With the unprecedented numbers of patients seeking care, as outpatients or admissions, health systems in hard-hit areas have been put under even more strain – with demands for space, supplies and staff far outstripping supply.
Moreover, as health services crumble under the number, patients reach out to other peripheral agencies and institutions looking for help anywhere they think they can get it. Facilities, systems, infrastructure, providers, paramedical staff and patients have been overwhelmed across the board, but far more so in areas that have poor or limited access to healthcare.
Against this backdrop, Amazon and Amazon Web Services (AWS) introduced a new global programme to support organisations working to improve health outcomes for underserved or underrepresented communities. They provided funding and technical expertise, committing $40 million over three years to assist in developing solutions to improve health outcomes.
OpenGov Asia had the opportunity to speak with Peter Moore, Regional Managing Director for Asia Pacific and Japan, Worldwide Public Sector, Amazon Web Services, to gain deeper insights into their accelerated transformation initiatives as well as to discuss projects and initiatives implemented by AWS that assist governments and the public sector to leverage AWS technologies in support of their missions and mandates.
Technology has accelerated transformation in the health sector
COVID-19 has created unprecedented challenges for healthcare across the board while also inspiring and driving innovation at an unprecedented rate. Without a doubt, the use of technology in healthcare has resulted in better patient diagnosis and treatment, as well as improved quality of life and the saving of many lives.
It is universally acknowledged that the pandemic has accelerated digital transformation and across the board, things have shifted entirely to a digital or hybrid mode. As things sort of settle, the question is, would these methods continue even after physical routines resume. “From a technology perspective, what does the future look like?”
Peter agree that the world is experiencing turbulence and churning; the key question that needs to be addressed is “how do government and public agencies respond?”.
According to Peter, COVID-19 has forced significant changes that have impacted many lives and marginalised large swathes of populations. Governments throughout the region are grappling with the ‘have nots’ rather than the ‘haves,’ which Peter feels, is rooted in politics and policies. The focus now has to be on equitable solutions for all citizens – students, employees and patients; urban or rural; low or high resource.
The fact is, even though the public sector was well on the path of digitisation and moving to the cloud before COVID-19, the pandemic has forced governments to rethink their cloud strategy. Peter believes that the primary driver behind this shift in the pre-COVID era was citizen demand for effective service delivery. Education, healthcare and civil service institutions started putting a web backend to enhance citizen service delivery and better capabilities for government employees.
As countries grappled with the challenge of scaling COVID-19 testing, they launched the AWS Diagnostic Development Initiative to help organisations around the world apply the power of the cloud to accelerate diagnostics research and development. Through this initiative, AWS committed $20 million in computing credits and customised expertise from the AWS Professional Services team to support customers using AWS to drive diagnostic innovations.
In February this year, AWS released the report, “Unlocking APAC’s Digital Potential: Changing Digital Skill Needs and Policy Approaches.” Prepared by strategy and economics consulting firm AlphaBeta and commissioned by AWS, the report analyses the digital skills applied by workers in their jobs today and the digital skills required by workforces over the next five years. The report focuses on six Asia Pacific countries: Singapore, Australia, India, Indonesia, Japan, and South Korea.”
Telehealth and telemedicine, two of the fastest-growing areas of healthcare, have proven to be lifesaving, facilitating safe and effective patient care from a distance and assisting physicians in pooling their resources when the virus was straining the healthcare system.
To strengthen such health care systems that show promise, AWS has launched new initiatives and a global programme focusing on health equity. “I find a lot of benefit in advising governments where I see things working well and where they can improve,” says Peter.
AWS global programme assists customers in developing solutions to improve health outcomes and equity.
Max Peterson, Vice President for AWS Worldwide Public Sector, says healthcare has changed at an astounding rate, as have the ways people work, live, learn and serve. In his opinion, governments and non-profits have, for the most part, done things in person. While many were working in the cloud to digitise and transform the delivery of their services, the pandemic has shown that digital solutions may well become the only interface with citizens customers and citizens in the future.
In such a rapidly evolving digital world, data, Peter firmly believes, plays one of the important roles for technological development. It must be better leveraged to promote more equitable and inclusive systems of care. Agencies must create more robust and informative datasets or clean existing datasets to improve accuracy about race, ethnicity, gender, disability, or other data points that will help to advance health equity for all. AWS is keen to support this capability delivery.
“What I have alluded to so far is that there’s going to be a huge demand on new capabilities and that demand is going to come from those who are currently underserved. So, we want to focus on giving access to health services for the underserved communities,” Peter confirms emphatically.
Roughly half of the world’s population lacks access to basic healthcare. The proposed projects will focus on underserved populations all over the world and will include the development of tools like telehealth and telemedicine to reach secluded and marginalised communities, remote patient monitoring, increasing the availability and impact of health workers and more. Promising Initiatives will get credit and technical assistance so that they can be brought to market.
The project’s second focus, Peter elaborated, is addressing social determinants of health (SDoH) – the environmental conditions in which people are born, live, learn, work, play, worship and age, these aspects hugely influence a wide range of health outcomes and risks. Safe housing, transportation, education, access to nutritious foods, clean air and water and other services are examples.
Across the world, AWS’ new global programme builds on its work with current customers who are harnessing AWS technologies to support their health equity programmes, which include:
- National Health IT Collaborative for the Underserved (NHIT): Earlier this year, the non-profit debuted the cloud-powered Data Fusion Centre on AWS to assist in addressing intergovernmental data challenges and translating Social Determinants of Health (SDoH) data into actionable insights. Industry, academia, and communities can use the Centre to discover, explore, and visualise SDoH and health equity-related factors and their impact.
- HealthImpact’s Trust a Nurse, Ask A Nurse: This non-profit is collaborating with community-based organisations throughout California to make registered nurses available for free, particularly in underserved and minority communities. A new telehealth service that provides education and support about COVID-19 and vaccine options is now available. Hippo Health, which runs on AWS, powers the telehealth platform, and Telehealth Consulting Services provide subject matter expertise.
- Rush University Medical Centre Population Health Analytics Hub: The Chicago-based medical centre, which is a nationally recognised leader in quality and health equity, is establishing an analytics hub to address the clinical and social determinants of health that contribute to premature cardiovascular morbidity and mortality. Rush set up the COVID-19 analytic hub on AWS during the pandemic to integrate patient and operational data for rapid, targeted intervention.
As an example, Peter refers to India. It has a large population where all of SDoH issues are of vital importance. While those with resources in the country have access to doctors and excellent healthcare, many economically weaker sections cannot access those services. “Vaccinating the population in India has been a huge task. And we’ve been very involved in that through an application called CoWIN – a country-wide vaccine registration and scheduling management system.”
To address the need for health improvement in India, AWS is broadening this platform, which has been thus far focused on COVID-19, to include other diseases as well so that vaccinations can be provided to everyone in the country.
Making the world a better place with AWS Start-up Ramp
In line with its mission to make the world a better place, AWS recently expanded its Start-up Ramp programme in Southeast Asia. This new programme for early-stage start-ups developing solutions in health, digital government, smart cities, agriculture and space technology is committed to assisting entrepreneurs as they build, launch and grow their businesses.
It works to remove barriers for entrepreneurs who want to make an impact in the public sector by providing technical design and architecture reviews, mentorship, credit and assistance with go-to-market plans to successfully direct the public sector’s complex regulatory and security requirements.
Start-ups in their early stages that are focused on finding product-market fit and meeting their first customers can apply to become Start-up Ramp Innovators. Those with already paying customers who are focused on growth and scale can apply to become Start-up Ramp Members and gain access to programme benefits. Customers in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam can now apply for the programme.
Peter recognises that health authorities around the world are at varying levels of readiness since the pandemic began and no one can predict what the future holds.
People have witnessed the rampant spread of COVID-19 across the globe and seen how it has ravaged economies, healthcare systems and taken far too many lives. As a result, the public and private sectors must develop faster solutions and respond in a more innovative, agile and equitable manner.
AWS will be deeply involved with helping to securely store, manage and analyse large amounts of health data as it is critical for advancing medical research and meeting the growing demand for high-quality health analytics.
Ultimately, AWS will continue to help to power and empower public health innovation!
About Peter James Moore
Peter James Moore is the Regional Managing Director for Amazon Web Services, Global Public Sector, where he is responsible for building and growing the public sector business (Government, Education, Healthcare, and Non-Profit Organisations) in Australia and New Zealand, India, Southeast Asia, Japan, and Korea.
He previously established Inventus Pte Ltd to provide strategic advice to foreign companies looking to enter the Asian market. Peter has been hired by Intellectual Ventures as a Strategic Business Consultant in the Office of the Chief Technology Officer, where he identifies and cultivates opportunities and potential partners for programmes in Asia and other international markets.
Before that, he was an experienced Microsoft General Manager with 25 years of IT Sales and Marketing experience (15 years at Microsoft) across all of Asia Pacific, having worked and lived in Australia, Singapore, and China. Product Marketing, Technology Evangelism, Sales Management, and complete Business Function and P&L Management have all been the roles he served at Microsoft. The last eight years have been focused on the Public Sector in Asia.
Prior to joining Microsoft, Peter worked for Intergraph for over 9 years in a variety of senior management positions covering Australia and New Zealand. He also had consulting assignments in South Africa and Hong Kong during this time. And before joining Intergraph, Peter was a Radio Technician in the Royal Australian Air Force, where he spent 9 years in Australia and Malaysia.
The government has approved a national programme for smart rural development. The programme will focus on building new, modern rural areas through digital transformation. It is expected to boost the rural economy, improve rural living standards, and bridge the gap in service quality between rural and urban areas.
The initiative will be implemented in all rural areas across Vietnam by the end of 2025, including extremely disadvantaged communes in ethnic minorities and mountainous and coastal regions. By 2025, the government aims to have at least 90% of central, 80% of district-level, and 60% of communal public documents handled online. And at least 97% of communes should meet the new-style rural criteria on information and telecommunications.
Further, to boost the rural economy, the plan will promote the digital economy. Accordingly, at least 70% of communes will have cooperatives and 70% of districts will have agricultural business models, which will connect the production and distribution of key farming products using digital technology.
Additionally, at least 40% of communes and districts should be able to provide at least one essential public service in healthcare, education, community surveillance, security, environment, and culture. They must collect feedback on people’s satisfaction regarding rural development on a virtual platform. All centrally-run cities and provinces should have at least one trial smart rural commune model in the field, which holds advantages of, for example, economy, rural tourism, environment, and culture. The models will serve as a reference for the development of a new set of criteria for new-style rural building plans for the 2026-2030 period.
The government is also pushing for the digital transformation of urban parts of the country under its smart city initiatives. The overall goal is to accelerate digitisation in urban governance by building an electronic government including features such as digitised transport, energy, and society.
In January, Politburo issued a resolution on the planning, management, and sustainable development of Vietnam’s urban areas by 2030 with a vision until 2045. It is well established that smart cities can be effectively and successfully developed when digital transformation is comprehensively deployed across all areas of a city. Sustainable cities are built on a foundation of robust urban management that employs a host of digital and tech solutions. Simultaneously, both government employees and citizens need to be upskilled and trained.
As OpenGov Asia reported, Vietnam’s digital transformation is based on three pillars: digital governance, digital economy, and digital society, with an average point of 0.3 on a 1.0 grading scale. From a focus perspective, digital government is ranked higher point than both the digital economy and digital society primarily because of the e-government development process. As of June, a total of 59 out of the 63 localities in the country launched programmes on digital transformation, which will be rolled out over the next five years.
Vietnam is in the early stages of applying smart city services. There is still much more to be added in terms of smart urban planning and smart urban construction management. Smart city projects must have a comprehensive approach with the goal of not only solving urgent problems of cities but also striving for long-term socio-economic development.
The government has issued a national cybersecurity strategy to respond to challenges and crimes in cyberspace. The strategy sets objectives for 2025 as well as has a vision for 2030. Under the strategy, one of the main targets is to maintain or increase Vietnam’s ranking on the global cybersecurity index (GCI).
In a press statement, the Ministry of Information and Communications (MIC) laid out the major tasks and solutions in the strategy, including strengthening the overall management of the State over cybersecurity, completing legal frameworks, and protecting national sovereignty in cyberspace.
The government will also safeguard digital infrastructure, platforms, data, and national cyberinfrastructure. It will protect the information systems of state agencies as well as crucial sectors that need to be prioritised to ensure information security.
Through the strategy, the country will foster digital trust and build an honest, civilized, and healthy network environment. It will prevent and combat law violations in cyberspace and enhance technological mastery and autonomy to actively cope with cyberspace challenges.
The government will train and develop human resources in cybersecurity, raise awareness about cybersecurity skills, and work to secure funding to implement cybersecurity initiatives. The strategy also aims to improve national prestige and foster international integration.
Meanwhile, incident response teams of 11 priority sectors for network information security will be formed. The key areas include transport, energy, natural resources and environment, information, health, finance, banking, defense, security, social order and safety, urban areas, and the government’s direction and administration.
According to a report released by the ITU in June 2021, Vietnam jumped 25 places after two years to rank 25th out of 194 countries and territories worldwide in the GCI in 2020. Vietnam ranked 7th in the Asia-Pacific region and 4th among ASEAN countries in the field.
According to Vietnam Information Security Association (VINSA), there were over 5,400 cyber-attacks on Vietnamese systems in the first five months of this year. Of these, approximately 68% were malicious attacks. However, May showed a decrease in the number of cyber incidents, due to socio-economic stability and the resumption of more economic activities initiated around the Party’s solutions and guidelines, according to the Information Security Department, MIC.
Further, after MIC issued a warning, incidents were down 9.37% in April as compared to March 2022. The government has been proactive in raising vigilance, strengthening cyber information security as well as security and social order. This has made it difficult for bad actors to attack networks, spread infecting malicious code, and run scams to steal and destroy information of users and organisations.
In June, MIC stated that to ensure information security for information systems and Vietnam’s cyberspace, it would continue to strengthen monitoring and proactive scanning; it would evaluate statistics and promote propaganda and issue warning in the mass media so that users know and avoid the risk of cyber-attacks.
MIC also said it would address the situation by strengthening mechanisms for monitoring and proactive scanning, raising public awareness, and providing advance warnings of expected cyberattacks. Simultaneously, the Ministry would continue to urge the review of vulnerabilities and communicate signs of cyberattacks.
Marsdya TNI Donny Ermawan Taufanto, Secretary-General of the Indonesian Ministry of Defense formally inaugurated the ongoing 2022 Defense Research and Development Week with the theme “Research, Development, and Innovation of Defense Technology in Realising the Independence of Defense Equipment Tools.”
The Secretary-General urged all citizens to love, appreciate, and be proud of the innovations created by the nation’s youth. He cited that the activities have an important role in publication and scientific information to understand and produce the best solutions in the form of constructive and innovative suggestions for R & D development in the defence sector.
The activity was organised by Indonesia’s Ministry of Defense – Research and Development Agency in the form of an exhibition that displays defence equipment resulting from research and development of universities, R & D agencies, and domestic industries.
On the other hand, the Secretary-General acknowledged the exhibits of the innovative defence types of equipment, and his attention was focused on the Moto EV, a two-wheeled vehicle with an electric engine. The Moto EV is perfect for silent operation because the noise level has been minimised.
Also, the activity exhibited innovative creations in the IT sector like the Pasupati, a Pindad Simulation Product of Virtual Reality, which is a technology for digitally simulating shooting activities using weapon products.
Using VR principles, users will be invited to interact with the virtual world environment using the console, as if they were using and shooting with real weapons. With a level of ease that has a sensation like playing video games, Pasupati offers easy and real use of weapons while minimising the level of danger.
The activities of the 2022 Defense R&D Week honour the 27th National Technology Awakening Day, which aims to accommodate brilliant ideas from academics and researchers to contribute to the development of defence technology and attain future defence equipment independence.
Meanwhile, the Ministry of Foreign Affairs in collaboration with the Information and Communication Technology Training and Development Centre Research and Human Resources Development Agency of the Ministry of Communication and Information (Kominfo) held a Regional Workshop On Digital Diplomacy with the theme “The Essence of Information and Communication Technology for Government Leaders.”
The activity is intended for Government Officials for the e-government implementation of countries and territories in the Pacific region such as the Cook Islands, Federated States of Micronesia, Fiji, Kiribati, New Caledonia, Nauru, Niue, Palau, Papua New Guinea, French Polynesia, Republic of the Marshall Islands, Samoa, Solomon Islands, Timor Leste, Tonga, Tuvalu and Vanuatu.
Hence, the activity was a follow-up to the International Conference on Digital Diplomacy (ICDD) with the theme “Unmasking Digital Diplomacy in the New Normal” which was held by the Ministry of Foreign Affairs in 2021.
The ICDD 2021 activity was attended by 20 countries and produced the Bali Message on ICDD which has identified five focus areas, namely:
- Government Policy Framework to Support Digital Diplomacy;
- Crisis Management Through Digital Diplomacy;
- Data Management to Support Digital Diplomacy;
- Innovation to Support SMEs; and
- Capacity Building and Digital Inclusion.
The ICDD follow-up series will continue to be carried out by the nation’s Ministry of Foreign Affairs as the cornerstone of Digital Diplomacy. In the next activity, the Ministry will hold a Regional Government social media (GSMS) Conference, a scientific discussion forum on the use of digital media among governments to share new perspectives and experiences, which provide solutions to challenges in digital diplomacy through government social media.
The Ministry of Heavy Industries (MHI) launched an Automated Online Data Transfer system to collect critical domestic value addition (DVA) data from a Production Linked Incentive scheme (PLI) applicant’s enterprise resource planning (ERP) system.
The PLI scheme was launched to boost domestic manufacturing, investments, and the export of telecom and networking products. The PLI Scheme for Automobile and Auto Component Industry in India (PLI Auto) proposes financial incentives to boost the domestic manufacturing of Advanced Automotive (AAT) products and attract investments in the automotive manufacturing value chain.
Through the new automated online data transfer mechanism, MHI’s PLI Auto Portal will receive data from the applicant’s ERP system. All approved applicants under the PLI scheme have their own ERP system, which is software that enables organisations to manage business activities.
According to a press release, the application programming interface (API) will be embedded with the applicant’s ERP system, making processes in the scheme automatic and paperless. An API is a set of rules that lets different programmes communicate with each other, exposing data and functionality across the Internet in a consistent format. It is an architectural pattern that describes how distributed systems can expose a consistent interface in a secure cyber environment.
Through the previous system, PLI applicants were required to file voluminous claims. The new system eliminates a large amount of paperwork through automation. It reduces the compliance burden for applicants and speeds up claim processing. The release stated that it was created after exhaustive stakeholder consultations with leading original equipment manufacturers (OEMs) and auto component manufacturing companies.
MHI Minister, Mahendra Nath Pandey, noted that the system is an important step in enhancing transparency, ease of doing business, faceless and self-certification-based assessment, and the paperless delivery of services.
The government approved PLI Auto to enhance the country’s manufacturing capabilities for AAT with a budgetary outlay of US$ 3.9 billion. The scheme has been successful in attracting a proposed investment of US$ 8.5 billion against the target estimate of US$ 5.3 billion over five years. FY 2022-23 is the first financial year for which an approved applicant can claim incentives on the determined sales. Sales of AAT products with a DVA of 50% minimum, with sales from 1 April onwards, for a period of five years, shall be eligible for incentives.
Applicants should maintain a detailed DVA calculation for all their eligible products in their own ERP system. It will record the DVA calculation for each batch, product, and model with details of component-wise values, component-wise DVA, and final DVA at the AAT product level. Applicants’ ERP will push the product-wise DVA to the PLI Auto portal on a quarterly basis through the API.
Over the past year, the government has launched several portals and applications to automate the delivery of public services across several sectors. For example, in May, it launched a single national portal for biotech researchers and start-ups that seek regulatory approval for biological research and development projects. The Biological Research Regulatory Approval Portal (BioRRAP) allows stakeholders to see the approvals accorded against a particular application through a unique BioRRAP ID, as OpenGov Asia reported.
In June, the Department of Pension and Pensioners’ Welfare launched a mobile phone version of Bhavishya, an artificial intelligence-enabled common portal for pensioners and elder citizens. The portal aids the seamless processing, tracking, and disbursal of pensions.
The Hong Kong University of Science and Technology (HKUST) has launched CovidInArea, a privacy-preserving mobile-friendly app which integrates and visualizes open data. It includes a list of buildings visited by cases who have tested positive for SARS-CoV-2 virus in the past 14 days (hereinafter referred to as “incident places”), from the Department of Health (DoH) of the HKSAR Government as an easily accessible heatmap, providing a free location-based tool for users to understand their risk due to proximity with the incident places.
Making use of big data mining and machine learning techniques, a team led by Prof. Gary CHAN Shueng-Han from the Department of Computer Science and Engineering has designed and developed the app, which consists of a real-time heatmap for browsing the locations of the incident places at a glance.
Unlike other existing platforms and apps which mostly require users to check the locations manually, CovidInArea runs the check automatically by providing real-time GPS support for mobile users. It is the first public COVID-19-related app available in both Google Play Store and Apple App Store developed by a university for city-wide use anywhere in Hong Kong.
The heatmap pinpoints incident places given by DoH, based on data updated continuously as per the government’s related daily information release. By zooming in and out on the heatmap, users can immediately gain a complete picture of the incident places, which are indicated by hues of different temperatures, hence able to make informed decisions in their daily routine, path planning and keep safe distancing.
User privacy is ensured in CovidInArea, which requires no user registration and collects no personal information beyond GPS location. All computations are carried out with results presented locally on the user’s phone, while the GPS location, once consumed, is immediately discarded without storage at any time.
In addition, with GPS on, users are enabled to easily visualise in a chart – over several days – the number of incidents placed in their proximity in real-time. Taking into consideration the distance, users’ dwell time, and number of places of incidence in proximity, the app also indicates the overall proximity risk using a colour radar chart:
- Red: Overall high sustained contact with incident places. Recommended to reduce high-risk places, manage health and take voluntary testing if needed.
- Yellow:Medium risk. Be cautious. Plan safe paths to reduce risk.
- Green:Low risk. Stay vigilant.
Prof. Gary Chan stated that because the number of confirmed cases in Hong Kong has remained high as of late, the app provides a timely and user-friendly reference on incident places to help citizens stay vigilant of their surroundings and take precautions if necessary to proactively reduce the infection risk while commuting.
He added that with CovidInArea, users can take appropriate actions to plan daily routes, manage their health, and keep a safe distance from the incident places. The professor also thanked the government for opening up the data for public use to fight against COVID-19 together.
Prof. Gary CHAN Shueng-Han is an expert in the development of novel and precise sensing and positioning technologies for smart applications. The government has worked alongside him to develop a geofencing technology applied in the StayHomeSafe app to enforce local home quarantine orders. He has also innovated a privacy-preserving mobile app that senses registered Bluetooth signals to efficiently search for missing dementia patients in the city. His indoor navigation technology has also been deployed in many malls and venues.
Promoting digital transactions
Traders at Ha Long 1 and Ha Long 2 markets in the Quang Ninh province are now able to go cashless using digital payment services under a 4.0 market model. State-run enterprise Viettel Quang Ninh is the supplier of non-cash payment services in the two markets.
All small traders in the markets will make digital payments through Viettel Money, a digital payment platform. Payments can be made via phone numbers, QR codes, or bank transfers. Fees for electricity, water, and environmental sanitation can also be paid with a Viettel Money account.
According to an official, to achieve the government’s target to have electronic payment rates reach 50% by 2025, digital payments must become part of daily life in both urban and rural areas. Viettel Quang Ninh has readied technology and human resources to coordinate with Hạ Long city’s authorities to deploy cashless applications.
In April this year, Ha Long city issued a plan to develop non-cash payment methods for the 2022-2025 period, under which the city aims to have 90% of citizens 15 years and older own transaction accounts and have non-cash payments in e-commerce reach 50%. The average growth in the volume and value of non-cash payment transactions is expected to expand by 20-25% per year, while 100% of the tuition fees of educational institutions and schools in Ha Long should be paid through cashless methods.
Ha Long city’s public administration centre has guided and supported citizens in making payment transactions on the National Public Service Portal. By July, over 1,400 citizens had paid taxes and other fees through the system, with a total amount of over US$ 727,400, accounting for 84% of total transactions.
Quang Ninh authorities are promoting comprehensive digital transformation, especially in administrative reform, hoping to attract investment into the locality. Since June, digitisation and data extraction platforms have been piloted at the provincial public administration service centre and in the sectors of justice; labour, invalids, and society; education and training; health care; and information and communication.
Over 9,300 enterprises in the region have registered to use e-invoices. Quang Ninh has so far provided 1,712 Level-4 online public services out of the 1,832 administrative procedures. The rate of administrative procedure documents received and processed online via the online public service portal reached 62%. Up to 1,180 online public services at levels 3-4 of the locality have been synchronised on the national public service portal.
Local authorities are developing modern and synchronous infrastructure facilities and enhancing regional linkages to promote economic growth. As of early June 2022, the province’s non-budget investment attraction reached over US $1.6 billion. Last year, Quang Ninh topped Vietnam’s Provincial Competitiveness Index (PCI) and the Satisfaction Index of Public Administration Services (SIPAS). It also ranked second in the public administration reform (PAR) Index. The locality posted an estimated growth rate of 10.66% in the gross regional domestic product (GRDP) in the first six months of this year, which is 2.64 percentage points higher than the rate in the same period of 2021. Quang Ninh collected over US $1.17 billion for the state budget, an increase of 18% year-on-year.
Cloud adoption, software modernisation, artificial intelligence, and cybersecurity, according to Lily Zeleke, Acting Deputy Chief Information Officer for Information Enterprise, Department of Défense, are crucial to all Defence Department missions.
“Our ability to deliver information at resilience and speed, as well as [delivering] secure information to our people, is paramount to staying ahead of adversaries,” says Lily.
The funding of these technologies within the allocated budget, she continued, is a compromise between cost-effectiveness and mission effectiveness. “Zero trust is a key aspect in the success of the transition to the cloud.”
The DOD has a vast amount of data, and zero trust is about protecting it at all levels and granting the right people access to the data they need for mission success at the correct security levels.
As outlined in the DOD’s 2022 Software Modernisation Strategy, all the services and the department are currently trying to consolidate, streamline, and deploy information enterprise modernization.
Meanwhile, 50 states have joined an anti-robocall litigation task force to investigate the telecommunications firms who are mostly held accountable for introducing foreign robocalls into the US, according to Connecticut Attorney General William Tong.
The sole objective of this cross-partisan, national Task Force is to reduce illegal robocalls as 16 states, including Connecticut, make up the Executive Committee overseeing this task force.
Although gateway providers have a duty to verify that foreign traffic entering the American phone network is lawful, they are not doing enough to prevent robocall traffic.
The Task Force will concentrate on the telecom sector to lessen the number of robocalls that Connecticut residents receive and to aid the businesses that are operating within the law.
Over 33 million scam robocalls are placed on Americans every day, according to the National Consumer Law Centre and Electronic Privacy Information Centre. Among the various frauds targeting customers, especially some of the most vulnerable populations, are Social Security Administration fraud against the elderly.
The Task Force’s main goal is to close the companies that make money off this illegal scam traffic and won’t take any other action to reduce the number of scam calls. Attorney General Tong provides the following advice for avoiding con artists and telemarketers:
The first is to be cautious of callers who expressly request that you make a gift card, wire transfer, or cryptocurrency payment. The second is to be wary of telephone calls that have already been recorded from phoney government entities. In most cases, the Social Security Administration doesn’t call people.
Similarly, do not supply any personal information and quickly end the call if you suspect fraud; and support Connecticut’s investigations by filing a complaint about robocalls.
Furthermore, according to the Attorney General, to avoid receiving spam messages, customers should report fraudulent texts to their wireless service providers and refrain from replying to texts that seem shady or are sent from an unknown number.
In addition, he cautioned against providing sensitive personal or financial information and against clicking links in dubious texts.
In addition, he advised calling a company that sends a text message to confirm the connection using a legitimate number, stressing that con artists may use their fake numbers to appear in a search engine. It was suggested to utilise something other than a search engine to authenticate the phone number.