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Viettel Solutions, VIASM to promote digital transformation

Image credit: Ministry of Information and Communications

Viettel Solutions, a member of the military-run Viettel Group, and the Vietnam Institute for Advanced Study in Mathematics (VIASM), under the Ministry of Education and Training, recently signed a strategic co-operation agreement to promote digital transformation.

According to a press release, the agreement also aims to apply mathematics in Industry 4.0 technology platforms such as big data, artificial intelligence (AI), cloud computing, the Internet of things (IoT), augmented reality (AR), virtual reality (VR), and blockchain to resolve issues for society and businesses.

Viettel Solutions and VIASM will implement training, consultancy, and applying advanced math to resolve issues of data analysis, AI, and big data for Viettel’s customers. Speaking at the signing ceremony, Doan Dại Phong, deputy general director of Viettel Solutions, said that the co-operation would help the organisation expand its studies and special training on AI and big data for its human resources as well as customers’ staff.

Prof Ngo Bao Chau, VIASM’s Scientific Director noted that VIASM expects to develop mathematic applications into all life’s aspects. The co-operation would resolve specific issues. Additionally, the institute will accompany Viettel Solutions in employing highly qualified students from universities as well as connecting with foreign specialists to develop solutions for the company’s overseas markets.

Vietnam is making great strides in its digital transformation journey – establishing policies and regulations, laying all the relevant infrastructure in place, and forging new international partnerships.

As OpenGov reported earlier, the nation has been on its digital ambitions following its National Digital Transformation Programme.  Strategies have been put in place to ensure Vietnam’s digital economy accounts for 20% of the nation’s GDP. By 2025, Vietnam is aiming to be one of the 50 leading countries for IT development. Targets to 2030 are even more aspiring and Vietnam wants to be in the group of 30 leading IT countries in the world, universalise fibre and 5G cables, have 100,000 digital technology businesses, and have digital technology human resources of 1.5 million people.

AI is a big part of the nation’s journey. With heavy investments in AI by large corporations such as FPT, Viettel, VNPT, and Vingroup, many overseas Vietnamese experts in AI have returned to Vietnam. Most recently, the Ministry of Information and Communications (MIC) held a launch for the comprehensive AI platform FPT.AI. This was part of a chain of events to introduce Make in Vietnam digital platforms to implement the national program on digital transformation.

FPT.AI provides products that help automate repetitive tasks, improving the efficiency of business operations, and customer care. After three years of launch, the platform has provided services to hundreds of domestic and foreign enterprises.

The ecosystem includes a variety of products and services such as automatic conversation platform – chatbot (FPT.AI Conversation), FPT.AI Virtual Agent for Call Center, online customer identification and image information extraction solution (FPT.AI Vision and FPT.AI eKYC), and automatic synthesis and voice recognition Solution (FPT.AI Speech).

According to a representative of FPT, the chatbot used in the customer care process at FPT Shop’s retail system has had results. The system has helped answer the questions to more than 160,000 users, reducing 60% of the workload and increasing online sales by 20%. The figures, they believe, are clear evidence of the effectiveness of the application of AI to change the traditional working method.

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