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Data Analytics in the Public Sector

Data Analytics in the Public Sector

The Digital Agenda is one of the seven pillars of the European Union's Europe 2020 Strategy. Its objective is to enable smart, sustainable and inclusive growth in Europe by harnessing the power and potential of digital technology. Data analytics technology, is understandably, one of the major opportunities to enhance efficiencies in the public sector.

Investment and collaboration

In a 2014 survey showed that the interest in and adoption of big data among Western European governments is increasing steadily. Survey results indicate that government executives plan to invest in big data analytics, with a view to improve revenue collection, lower financial abuse and fraud, and to give overall efficiency a boost.

European governments are running innovative programs and initiatives revolving around big data technologies and analytics. The focus has been to solve specific use cases to generate valuable insight into public sector processes.

Singapore initiatives

As part of what Singapore is doing with respect to digital technology programmes, has defined the following data sharing principles, providing a guide for Government agencies Open Data efforts. The principles are:

1)      Data shall be made easily accessible – Data that will be shared publicly will be shared on or OneMap. Data requiring registration will require a sample dataset to be available.

2)      Data shall be made available for co-creation -’s Terms of Use should be used for all data shared publicly to ensure that the current terms of use allow for co-creation.

3)      Data shall be released in a timely manner – Data frequency should be available in the data’s metadata, being available as quickly as possible.

4)      Data shall be shared in machine-readable format – Where possible all data should be published in machine-readable format (e.g. XLS, CSV)

5)      Data shall be as raw as possible – Data needs to be shared in as granular form as possible without compromising data confidentiality or privacy. recognize that not all datasets released will be fully adhere to the above principles. They are currently working towards the goal of improving accessibility and quality of their datasets to meet that objectives.

In Europe

Here's a look at how big data is leading improvements across different public services.


GPS data, sensors and social media are all sources of big data that the transport sector can use for the optimisation of multi-modal transport and management of traffic flows. People and businesses can use route planning support systems to make smart commuting decisions that save them time.

The EU have a project that will develop an open platform for transport services by integrating traditional traffic management data with newer data forms like floating data that uses GPS information to provide information on speed, which can help in deducing road congestion.


Big data has big implications for the healthcare sector. More timely and appropriate treatment can improve patient outcomes and satisfaction. By enabling more accurate identification of unnecessary procedures or duplication of tests, data analytics can provide significant cost savings.

EU-funded ICT tool that combines various databases and system simulation to assist patients with traumatic brain injury, a leading cause of permanent disability in individuals aged 40 and below. The tool will enable doctors to enter data from tests conducted in the emergency department to predict the most effective treatment for each patient.

In the Asia-Pacific region, telehealth has taken off in a major way. An early realisation about the potential of technology in the healthcare domain and an assessment of healthcare delivery models is responsible for making the APAC telehealth market one of the largest in the world.


Big data can be used to track defects for better product quality, improve manufacturing processes, and optimise supply tracking. An EU research project provides a holistic and integrated view on data, processes and people across the full product cycle to help the manufacturing sector devise better manufacturing processes and innovative product designs.


The use of big data in agriculture can help in increasing productivity, food security and farmer incomes. Big data solutions can provide access to real-time data on farm machinery, and information on topography, crop performance and weather patterns. The E-Agriculture crop monitoring service is an ICT initiative by EU being piloted in Morocco, China and Kenya.

Big data analytics has moved on from being a buzz term to redefining how decisions are made and priorities are set. Investment in analytics will continue getting government executive buy-ins to improve public sector services as well as internal agency operations.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.