Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Thailand conglomerate announces automated shop in 2019

According to a recent report, an e-commerce joint venture and the biggest retail conglomerate in Thailand, has announced that it plans to open an automated retail store in Bangkok in 2019, aiming to be the market leader of online retail in Thailand by 2020.

The move cements the conglomerate’s retail competitiveness and could trigger an e-commerce war in Thailand, as the firm offers merchants commission-free service.

E-commerce in Thailand will increase to 10% of the total retail market in three years, up from 3-5% today, thanks to competition and user experience, according to the company’s Chief Executive which is a joint venture between a Chinese internet giant and Thailand’s largest retail firm.

The joint venture will officially launch soon, one year after the website announced the collaboration.

The company’s Chief Executive stated that that after three months of operations, the conglomerate’s online orders have increased 15 times, with 80% of customers accessing it via a mobile platform.

Orders have been placed by customers from every province, and products were rated 100% authentic. The retail firm was ranked as third in brand awareness among customers by a marketing and brand media company.

The retail firm has had 2% of products returned and a 50% repurchase rate, with the fastest delivery service in the business at four hours and an average of four purchases with each order.

There are 4,000 brands in stock. The most popular product categories are mobile phones, food, home accessories and fashion.

The company has two warehouses in Bangkok and expects to increase to five warehouses by the end of the year.

It plans to deploy autonomous warehouse robots to replace manpower and substantially cut overhead costs. The robots will enable the company to maximise existing space by 500%.

The company stated that it is currently awaiting the approval to use robots and autonomous delivery vehicles in Thailand, according to the company’s leadership.

The firm offers next-day delivery service, but by embracing advanced technology it can offer same-day delivery throughout Bangkok and surrounding areas, covering 25 million prospective customers by 2019.

The firm’s chief executive also said that the company is considering a location to operate an unmanned physical retail shop in Bangkok that would be based on facial recognition software.

Having started with 16 employees, the retail firm now has 1,000 employees, 98% of whom are Thai. About 600 work in logistics and delivery.

The company claimed that it is positioned to be the most trusted online platform brand by focusing on customer experience with authentic products. The leadership added that if customers find any fake products on the website, they [the customer] will be refunded three times the original price.

The platform features both direct sales of products to consumers and an e-marketplace for online merchants with zero commission fee.

The company’s Chief Executive said that the company is also sourcing products from Thailand such as latex pillows, snacks, cosmetics and durian to sell on the retail firm’s online flagship store in Thailand on their website platform for Chinese shoppers.

To provide a little backstory, the retail firm began its global expansion in 2015, through a tie-up with a Russian online retailer. Later that year it launched in Indonesia, where it deviated from the minority partnership principle, according to an article.

After Indonesia, the group expanded into Thailand, the second most populous country in Southeast Asia, and now it plans to revolutionise the economy and tech scene in the country by setting up a fully automated shop.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.