Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Index finds Malaysia outranks Singapore in digital maturity

A report noted that a recent Digital Transformation (DT) Index found that Malaysia outranks both Singapore and Japan in terms of digital maturity.

Even so, 85% of business leaders in the country admitted that digital transformation should be more widespread throughout their organisation. Meanwhile, 51% believe they will struggle to meet changing consumer demands within five years, and 48% worry their organisation will be left behind.

The index was produced by a major multinational corporation in the information technology industry in collaboration with another tech company and an independent and specialist market research provider for the global technology sector.

The index surveyed 4,600 business leaders from mid- to large-sized companies from around the world to score their organisations’ transformation efforts.

The index divided the business leaders surveyed into five benchmark groups – digital leaders, digital adopters, digital evaluators, digital followers and digital laggards.

About 41% of Malaysian business leaders surveyed fell under digital followers, which was defined as leaders who make very few digital investments and are tentatively starting to make plans. This was followed by digital evaluators (28%), who are gradually embracing digital transformation and investing for the future. Only 3% of Malaysian business leaders were categorised as digital leaders who had digital transformation ingrained in their DNA.

In other parts of the world, emerging markets like Thailand, India and Brazil, are the most digitally mature, compared to developed markets including Denmark and France which are slipping behind.

The index also stated that emerging markets are more confident in their ability to disrupt rather than be disrupted (53%), compared to just 40% in developed nations.

The latest index builds on the first ever DT Index released in 2016. The two-year comparison highlights that progress has been slow, with organisations struggling to keep up with the blistering pace of change.

While the percentage of digital adopters has increased, the index said there has been no progress at the top. Close to four in 10 (39%) businesses are still spread across the two least digitally mature groups on the benchmark (digital laggards and digital followers).

The five most prevalent barriers to digital transformation success

According to the index, 91% of those surveyed are held back by persistent barriers. Globally, the top five barriers to digital transformation success are:

  • data privacy and security concerns;
  • lack of budget and resources;
  • lack of the right in-house skill sets and expertise;
  • regulation and legislative changes; and,
  • an immature digital culture.

Half of the Malaysian business leaders believe their organisation will struggle to prove it is trustworthy within the next five years, while 31% do not trust their own organisation to comply with regulations such as GDPR. Meanwhile, 38% do not trust their own organisation to protect employee or customer data.

To realise their digital future, 56% of those surveyed in Malaysia said they are developing in-house digital skills and talent, this includes teaching all employees how to code.

The index also listed cybersecurity, Internet of Things technology, multi-cloud environment, AI and computer-centric approach as the top technology investments for the next one to three years.

It was noted that in the near future, every organisation will need to be a digital organisation, but research indicates that the majority still have a long way to go. Organisations need to modernise their technology to participate in the unprecedented opportunity of digital transformation, according to the Chairman and CEO of the tech firm that developed the survey.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.