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Vietnam pilots smart city mobile app in Da Nang

Authorities in the central city have put on trial the DaNang Smart City app for smartphone users to access public information services and connect with local authorities. The Deputy Director of the city’s Department of Information and Communications, Tran Van Thạch, noted that all local residents and tourists can download the app to search for information related to public services, tourism, rescue, bus trips, open data, smart car parks, hotlines, or send comments and complaints to the local government.

He said the application would be a step towards the city becoming ‘smart’, an objective the city has been following since 2014. Local authorities were available for all online connections or switchboard 1022; zalo 1022 and chatbot.  In 2016, the city launched to get feedback on city services from the local community.

The online portal, available in English and Vietnamese, allows residents and tourists to conveniently post opinions and suggestions, as well as complaints on urban, environmental, administrative, and tourism-related services. Apps for public bus routes (Dana Bus and Bus Map) are also available from the Apple and Google Play stores.

All problems related to security, tourism, public disorder, environmental pollution, and administrative procedures sent via the website will be dealt with within three working days.

Da Nang was the first city in Vietnam to offer free wireless internet, with a maximum of 20,000 connections at a time for locals and tourists on major streets in the city, including living quarters, schools, and beaches. Da Nang plans to become a smart and green city by 2025.

According to statistics of the Department of Informatics, by September this year, the rate of online public services at level 4 reached 19.1%, nearly 4.2 times higher than in 2018. Nine ministries and agencies under the government and 15 provinces and cities reached a rate of over 30%. Typically, the Ministry of Health and the Ministry of Information and Communications (MIC) have provided 100% of online public services at level 4.

Earlier, MIC launched an online portal, which provides data on state agencies in service of political and socio-economic activities, contributing to the process of e-government building in Vietnam. New digital services, in the process of a digital government building, as well as open data will be provided on the portal. This will make it easier for the public to use them to serve research, study, or product invention, as well as offer feedback to state agencies to improve operating efficiency.

The state-owned group Viettel also recently developed an AI platform, which is part of a chain of events to introduce Made-in-Vietnam digital platforms to serve the national digital transformation program for 2025, with a vision to 2030 approved by Prime Minister Nguyen Xuan Phuc.

As OpenGov Asia reported earlier, the platform is currently focusing on areas such as Vietnamese speech processing technology (Speech Processing), Vietnamese natural language processing technology (Natural Language Processing), and computer vision technology (Computer Vision).


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