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China Encourages More Government Services to Go Digital

China issued a guideline on developing the mobile terminal for a nationwide integrated administrative service platform to move more government services online using mobile phones. The development will combine mobile terminals of the administrative service platforms at the State level, State Council department level, and provincial level.

The guideline encourages the creation of unified standards in terms of developing and accessing the integrated mobile terminal, its quality management, as well as security protection and management. The integrated system will have a list of high-demand services that can be accessed with a fingertip, focusing on education, social security, healthcare, and taxation, among other areas. With unified management, procedures should be improved and documents streamlined in providing mobile administrative services.

Before the end of 2022, provincial-level government departments and State Council departments should incorporate their mobile service applications into the State-level mobile terminal. As the pivot in nationwide mobile government services, the State-level mobile terminal acts as a portal guiding the public to State Council departments, and integration will help facilitate service coordination and cross-regional, cross-departmental handling of affairs on the mobile front, the circular said.

Provincial-level mobile terminals, which offer overall access to local mobile government services, should be improved with support from the nationwide integrated platform. The nationwide integrated platform’s mobile terminal includes the layers of infrastructure support, application management, and service delivery.

The guideline also requires a unification of identity recognition, including on a cross-regional, cross-departmental basis, data sharing, and application management. Mobile terminals of administrative service platforms should introduce better functions such as personalised records, easier searches, service rating, and seniors-friendly modes, and can be extended to public transport, utilities, and other services concerning people’s livelihoods. The guideline calls for using technologies including big data, Artificial Intelligence (AI), and 5G to make mobile administrative services easier to access.

Moreover, to make administrative services more accessible to businesses and the public, China has established a government service rating system nationwide to spur authorities at various levels to improve their work style. China has set up an online integrated evaluation system covering all government service windows, systems, telephone hotlines and terminals.

The goal is to ensure that each administrative service can be evaluated, while each administrative service provider and platform will be subject to review. To enable easier access to governance services, the procedures will be further streamlined and administrative information systems and resources will be better integrated. The functions of one-stop services will be further improved and speeded up.

The government aimed to make full use of the large amount of data accumulated in the process, and to find problems then take due measures required to rectify them. Thus we rating system applicable would be easily accessible and truly count.

As reported by OpenGov Asia, digitalisation has been promoted in all sectors, including agriculture. Digital technology is bound to play a bigger role in the country’s steps toward rural vitalisation and agricultural modernisation. The digitalisation of rural industries is key to developing the countryside, and it is a new driver of a sustainable rural economy.

The push toward digital agriculture is the result of a plan released in January last year aimed at improving smart agriculture and providing support for rural vitalisation in the years leading up to 2025. Jointly released by the Ministry of Agriculture and Rural Affairs and the Cyberspace Administration of China, the plan proposed building a basic data system for rural areas to facilitate targeted management and services. The plan highlighted research into and the use of intelligent agricultural machinery as well as the development of smart agriculture based on the internet of things, sensors, location systems, and robots.


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