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Digital Initiatives to Support NSW Communities

From helping new parents keep track of their newborn’s milestones to creating a single state-wide medical record and supporting better patient outcomes and virtual care, the NSW Government is embracing digital solutions to help the people of NSW.

The Minister for Customer Service and Digital Government stated that digital innovations are crucial to aiding customers in keeping track of their health via new solutions like the NSW Health App, the Digital Baby Book and the Single Digital Patient Record are set to further assist the way people manage their health.

The NSW Government is among the world leaders in terms of delivering customer-centric digital outcomes and nowhere is this more important than supporting the health and wellbeing of the State’s residents.

Digital innovations like the NSW Health App will allow customers to access critical health information as well as relevant NSW Health services from the convenience of their phone. It will also help customers consider other healthcare services available in the community.

The Digital Restart Fund (DRF) has already committed $166.7 million to the new Single Digital Patient Record, which will mean clinicians can better support patients and their health no matter where they are in NSW.

Having a truly State-wide clinical information system will improve patient safety and continuity of care, while also reducing the burden on patients having to provide their information repeatedly when accessing NSW Health services.

The Digital Baby Book initiative has been supported with $4.97 million from the DRF and $53.7 million to develop its clinical interface. This will enable busy families with the digital tools needed to stay on track with childhood vaccinations, development information and checks.

An improved Mental Health Access Line is being developed, along with a new virtual care strategy aimed at accessing health and wellbeing support with the tap of a button.

Digital solutions are solving today’s problems by ensuring customers remain well informed and engaged with their healthcare providers. Future initiatives include the eReferral Hub, which will act as an electronic dashboard for referrals allowing consumers to view and be notified of their outpatient appointments, has also received AU$ 3 million in DRF funding.

NSW’s nation-leading work to introduce a digital COVID-safe check-in system made it easier for people to visit venues safely and access essential services during the COVID-19 restrictions, while also supporting NSW Health contract tracers.

Since 2020, almost 200,000 customers opted-in to receive their COVID-19 test results via the Service NSW app, with about 1.9 million results provided. Whether it is a COVID-19 test result, school vaccinations or using digital innovations to foster healthy, resilient, thriving families and communities, the NSW Government is here to make life easier and health services more accessible for everyone in the State.

The Digital Restart Fund is providing seed funding for many eHealth initiatives to support residents across the State. The NSW Government has allocated AU$ 2.1 billion across four years to invest in digital transformation projects through the DRF. The fund is administered by the Department of Customer Service and targets smart, simple technology solutions which create efficiencies for customers across the State.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com