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Hanoi, Vietnam Digitalises Process to Exchange International Driving Licences

The capital’s department of Transport has announced that residents of Hanoi can now submit their requests for the exchange of their driving licences online. Applications for the exchange of international driving licences can be submitted through the official portal, with dossiers including a portrait photo, a copy of a driver’s license, citizenship certificate or passport, and an electronic health check granted by designated hospitals.

Furthermore, to convert Level-3 driver’s licences, which are managed by the transport sector, citizens must submit their applications via the website, with their driver’s licence, ID card or passport, and health certificate attached. After receiving confirmation on the system, citizens must bring their original documents to the single-window office to receive their converted licences in two hours, or have their licences shipped to their address via postal services.

Cities across the country are focusing resources on digitalising administrative operations to reduce dependency on manual labour and paper-based processes. In the northern province of Hung Yen, the rate of computer use among state employees reached 100% at provincial and district agencies and over 80% at communal ones, with all computers connected to the Internet. All state management agencies at provincial and district levels have specialised information technology (IT) technicians.

As OpenGov Asia reported, the province has also created a local government service platform (LGSP) with components meeting requirements set by the Ministry of Information and Communication (MoIC) through its issue of the architecture framework of the Vietnamese e-government (version 2.0). The province also put into use seven shared data systems, including the provincial information portal; the public service portal and single-window system; the work e-mail system; e-document exchange software; the e-conference system; the database on civil servants and public employees; and the reporting system.

Last year, Da Nang launched an ambulance journey supervision and management utility called DanaMap or the Danang Smart City application. The utility allows the municipal Emergency Centre, the Health Department, and residents to monitor the operation of ambulances. The Department also released videos that demonstrate how to conduct remote check-ups for patients on ambulances and a database of patients to help doctors check their disease history.

Earlier this month, the Ho Chi Minh City municipal Department of Information and Communications announced it would fully digitise public services by linking up with the National Public Service Portal in 2023, with a goal of 100% online availability. As OpenGov Asia reported, the city will also focus on accelerating digital transformation and smart city development, the department said. It strives to fully connect with the Ministry of Public Security’s identity authentication and population database systems, as well as the national databases of other ministries and sectors.

The city will work to deploy digital citizenship and adopt unified mobile applications so that people and businesses can use public services anywhere and anytime. The Department also aims to operate five digital platforms to serve management work. It plans to operationalise six specialised information systems of departments and sectors, including electronic health records of the Health Department and land use information of the Department of Natural Resources and Environment.


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