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Self-check-in kiosks have been launched at Da Nang International Airport, offering passengers a faster and more efficient check-in experience, leading to reduced waiting times and decreased congestion. The self-check-in kiosks for passengers at Da Nang International Airport provide a quicker and more efficient experience, reducing waiting time and minimising congestion during the check-in process.
According to an official, passengers on Korean Air arriving at Da Nang International Airport can now conveniently select their seats and complete the flight check-in process in just two minutes using the newly introduced self-check-in kiosks. To ensure that all passengers can easily use the system, a Passenger Assistant Team (PAT) has been arranged at the airport to provide assistance.
There are also plans to integrate the software data, allowing all airlines operating flights to and from Da Nang International Airport to use the self-check-in kiosk system. Furthermore, the airport might implement automated boarding gates and self-baggage drop systems. When the systems are synchronised, passengers will save a substantial amount of time during the check-in process. As a result, travelers will have more time to enjoy and experience the various amenities and services offered at the airport, the official noted.
Self-check-in kiosks have become a trend in modern airports worldwide, offering passengers a swift and convenient check-in experience. Apart from the time-saving advantages, the system’s appeal lies in its user-friendly design, featuring clear instructions displayed on touchscreens and bilingual content that is easy to comprehend for travelers of various nationalities.
In March, the Civil Aviation Authority of Vietnam (CAAV) announced a trial of passenger biometric authentication, specifically facial recognition, which has been conducted at the check-in desks of Van Don International Airport located in the northern province of Quang Ninh.
The CAAV has also requested the airport to collaborate with relevant agencies and businesses to assess the pilot application’s effectiveness in terms of both aviation security risks and convenience for passengers. Monthly reports have been submitted to the CAAV. The implementation of facial recognition technology aims to make significant contributions to maintaining social order and security, streamlining check-in procedures by reducing time, and enhancing accuracy. One of the notable advantages is its potential to improve the identification of passengers using counterfeit documents. Additionally, it can aid in the detection of individuals who are on no-fly lists or wanted criminals attempting to cross borders.
Other airports across the world are implementing technology to enhance the travel experience. Last year, the Singapore Immigration and Checkpoints Authority (ICA) introduced the Special Assistance Lane (SAL) as part of its New Clearance Concept (NCC). The SAL is an automated lane designed to facilitate travel for passengers using wheelchairs and family groups of up to four persons, specifically parents with young children.
As OpenGov Asia reported, Singapore became the first country in the world to introduce an automated lane that allows multiple travellers to perform self-immigration clearance as a group. Previously, travellers using wheelchairs and family groups needed to proceed to the manual counters for immigration clearance. Through the SAL, these passengers use automated lanes and perform immigration self-clearance with their primary biometric identifiers (iris and facial). Fingerprints are a secondary biometric identifier. Children under 6 years old need to be assisted by ICA officers at the SAL.
To use the SAL, travellers must select the number of passengers, scan their passports and the entry flapper opens. After this, they are required to present their biometrics. Upon successful verification, a second flapper opens, and the passengers can exit.
