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Australia: SerPro Modernising Law Enforcement

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The implementation of the new police case management system, SerPro, has been successfully deployed across the Territory, facilitating the efficient management and recording of policing data. SerPro streamlines various aspects of law enforcement, including custody management, investigations, intelligence gathering, property management, and forensics. Its introduction marks the retirement of PROMIS, an outdated and inefficient system that hindered police operations since its inception in 1999.

More than 1200 police officers received comprehensive training, both face-to-face and through online modules, to ensure a smooth transition from PROMIS to SerPro. This training involved personnel from various agencies, including Police, the Australian Federal Police (AFP), the Attorney General’s Department (AGD), the South Australia Fire and Emergency Services Commission (SAFENT), and others. The thorough preparation of officers and administrative staff from multiple agencies facilitated a successful switch to the new system.

Due to the discrepancies in data reconciliation between the old and new systems, comparisons between crime statistics collected under PROMIS and SerPro are not currently available. However, monthly crime statistics, including geographic data and offence types, will still be published to keep the public informed. While the comparison with the previous year’s data may not be feasible initially, the SerPro system’s enhanced data collection capabilities will eventually enable more detailed reporting to improve safety for Territorians.

The Minister for Police Brent Potter emphasised the benefits of SerPro, highlighting its integration and expanded digital functionality. The system increases the information available to police, reduces the need for data input across multiple systems, and automates data linkages, thereby enhancing productivity and assisting law enforcement efforts. Despite the transition, the government remains committed to providing regular crime statistics and data to keep citizens informed about ongoing trends and developments.

Minister Potter reiterated the government’s focus on reducing crime, citing initiatives such as strengthening Banned Drinker Orders, establishing the Territory Safety Division, and implementing the co-responder model. These efforts reflect a comprehensive approach to enhancing public safety and addressing the diverse challenges faced by law enforcement agencies in the Territory.

The introduction of SerPro represents a significant milestone in modernising law enforcement operations in the Territory. While challenges exist in data reconciliation between old and new systems, the government remains committed to transparency and accountability by continuing to provide regular updates on crime statistics and trends. With SerPro’s advanced capabilities, law enforcement agencies are better equipped to fulfil their mission of ensuring the safety and security of all Territorians.

OpenGov Asia earlier reported that Monash University and the Australian Federal Police (AFP) collaborated to establish a research centre known as the AI for Law Enforcement and Community Safety Lab (AiLECS). The lab harnesses artificial intelligence (AI) to drive technology-based initiatives that support law enforcement efforts and enhance safety within local and global communities, particularly in the digital realm.

The official launch of AiLECS marked a significant milestone in the realm of AI and law enforcement. The event was graced by AiLECS Co-Directors Associate Professor Campbell Wilson from Monash University and AFP Leading Senior Constable Dr Janis Dalins, alongside Monash University Interim Vice-Chancellor and the AFP’s Deputy Commissioner.

The AiLECS Co-Director highlighted the transformative impact of emerging technologies on information accessibility and content creation. He underscored that the same technologies that offer tremendous potential for social good can also be misused, leading to a surge in cyber-attacks, identity theft, exploitation, and the proliferation of misinformation.

The rollout of this technology reflects broader trends in government modernisation efforts, including the adoption of digital technologies to enhance efficiency and effectiveness in public service delivery. The emphasis on data management, training, and public safety aligns with the contemporary priorities of many governments, including Australia, where investments in technology and law enforcement capabilities are aimed at addressing evolving challenges and improving citizen outcomes.


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