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App to report crimes for residents of Makati, Philippines

Image credit: Philippine Press Agency

The Makati City government is urging its residents, investors, workers, students, and visitors to download the Makatizen app to gain instant access to emergency hotlines and report crimes promptly to the authorities.

According to a press release, the app, available on Android and IOS, was created to bring information and public services, including emergency assistance and response, closer to the people who live, work, do business, or spend their leisure time in the country’s premier financial centre.

It aims to empower Makatizens to use their mobile phones to keep up with the latest developments at City Hall and to actively participate in the governance of the city. More importantly, it enables them to promptly contact the proper authorities during emergencies that require urgent government assistance and intervention.

The Makatizen app is one of the country’s technology-driven innovations focusing on mobility, resilience, and sustainability. It was presented by the mayor at the Smart City Expo World Congress held last month in Barcelona, Spain. Makati, the sole Philippine finalist in the 2019 World Smart Cities Awards, earned a top spot in the Innovative Idea category.

Since the app’s launch in 2017, the city’s central command centre at City Hall has recorded a significant increase in incident reports from 150 to 400 incidents per day, subsequently improving response time to emergencies.

As OpenGov reported earlier, local government units (LGUs) have been called up to embrace the switch to digital technologies to vastly improve their delivery of frontline services and generate more revenues under the New Economy in the post-pandemic era.

Last month, Finance Secretary Carlos Dominguez III urged local executives start working with the national government in preparing for the seamless transfer of the additional devolved functions, services, and facilities that they would have to assume (beginning from 2022) with the implementation of the Supreme Court (SC) ruling on the far higher revenue allotment (IRA) share of LGUs.

Under the high court’s Mandanas doctrine, the IRA share of LGUs should come from all national taxes, as mandated under the 1991 Local Government Code, and not from just the taxes collected by the Bureau of Internal Revenue (BIR) within the respective jurisdictions of LGUs.

This expanded revenue coverage means the IRA share of LGUs should also include other taxes such as those collected by the Bureau of Customs (BOC). This sizable IRA increase for LGUs will let them pump-prime their respective local economies in the New Economy.

Technologies adopted should include the processing of business registrations and the collection of local taxes. Investments in information technology will not only make for more responsive governance but will also improve the revenue generation of LGUs.

The national economy, after all, is the sum of all local economies. LGUs are at the frontline of serving vulnerable communities; they are also catalysts for building a new economy while the nation does what it can to address the global health emergency.


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