ATO to use face verification tech for myGovID

A UK-based biometrics company will provide face-scanning technology for the government’s myGovID program. The technology means users will be able to confirm their myGovID digital identity by scanning their face on a mobile device to access digital government services.

The biometric authentication company announced this week it had been awarded the $11 million, three-year contract to supply its Genuine Presence Assurance technology to the ATO.

An ATO spokesman told reporters that it had started work on testing myGovID ahead of a scheduled release by the middle of this year. He said that the tech firm selected through an open tender based on a value for money assessment, which included consideration of technical, risk and other factors.

The CEO of the biometric authentication company said the technology would prevent digital identity fraud and the company was honoured to be trusted with such an important task.

According to another article, the biometric being selected by the ATO to provide face verification services for myGovID is the latest in a series of examples of governments turning to Genuine Presence Assurance for online identity verification.

Genuine Presence Assurance enables governments, banks and other organisations to verify that a person accessing services remotely is genuinely who they claim to be. It combines the highest levels of security with an effortless experience for the user — essential to delivering inclusivity to citizens who may be unfamiliar with technology.

A remote user wanting to complete a secure process using their mobile device, for example opening a bank account, onboarding to a digital identity program or applying for a driver’s license, is asked to verify their identity with a brief face scan. This process, which lasts a few seconds, uses a sequence of colours to establish that the user is:

The right person — does this person match the identity in the trusted source
A real person — is this person a human being and not a photo, a mask or other presentation attack
Authenticating right now — is this person authenticating themselves right now and is not a digitally injected attack using a video, deep fake or other synthetic media

The user does not need to move or follow instructions. They simply position their face into an oval on the screen and the scan takes place.

By enabling governments to prevent online fraud in this way, the tech company technology means that processes once requiring an in-person appointment with an identity-check done by an official can now be done digitally.

The biometric tech firm’s Genuine Presence Assurance is being used by governments globally to support a wide range of services, from digital identity programs to immigration and health.

The UK Home Office is using the firm’s tech to enable millions of EU citizens living in the UK to apply to the EU Settlement Scheme. The company is also being used by the National Health Service (NHS) in the UK to onboard citizens to their NHS login, which provides access to health records and repeats prescription facilities.

In Singapore, the Government Technology Agency (GovTech) is using the tech to provide face verification services for their national digital identity program, enabling Singapore residents to access 500 digital services via the SingPass app.

In the US, the tech company is helping to facilitate cross-border travel for the US Department of Homeland Security. The solution enables travellers to use their personal devices to report their entry and exit to US Customs and Border Protection without requiring the direct engagement of a CBP Officer in person or online.

Genuine Presence Assurance also maximises user privacy. Face verification is very different to face recognition, where faces are matched to a database without user consent. A user knows that face verification is taking place, they collaborate with it, they see a direct benefit from it and their privacy is protected, using the privacy firewall.

Establishing the genuine presence of an online user has never been more important. Fraudsters can view banks and governments as honeypots, worthy of a concerted effort for impersonation or fake identity creation. In America, for example, benefit programs and stimulus packages have been targeted by fraudsters online, leading to losses of $36bn USD.

With Genuine Presence Assurance, governments have the ability to verify user identity securely and protect against fraud, while offering convenience, inclusivity and privacy to the citizen.

EXCLUSIVE! Chatbot Development for Public Service

OpenGov Asia has recognised GovTech for the public sector’s evolving digital use. The agency has streamlined government operations and broken new ground with its Virtual Intelligent Chat Assistant (VICA). The project is part of GovTech’s ongoing efforts to develop and deploy chatbots to fill gaps in government services and enhance the lives of citizens.

VICA is the most recent citizen assistant platform from GovTech, utilising Artificial Intelligence (AI) to create more efficient and beneficial chatbots for government agencies to manage and for end users. The ‘Ask Jamie’ Virtual Assistant will eventually be replaced by VICA.

The engine-neutral platform employs cutting-edge tech to enhance performance and precision. VICA utilises natural language processing engines, machine learning and AI to enhance virtual and phone interactions between Singapore government institutions and residents or businesses.

This platform not only learns and interprets conversations but also offers businesses the ability to design and train chatbots, features that Ask Jamie did not provide. The automated processes provided by VICA make it easier for agencies to onboard and “train” their chatbots.

This accomplishment earned GovTech the prestigious OpenGov Asia Recognition of Excellence Award, which will be presented at the 8th Annual Singapore OpenGov Leadership Forum 2023.

Chatbot advancement to improve citizen experience

In addition to providing a simple FAQ, VICA improves transactional services in numerous other ways. Streamlining transactions provides greater convenience and access to government services and information, as well as quicker and more direct responses to user inquiries.

Taxi drivers and hawker stall owners, for instance, can use the IRAS chatbot to request assistance with tax filing. The Municipal Services Office’s OneService Chatbot, Kaki, which allows residents to easily report municipal issues via WhatsApp and Telegram, is also powered by VICA.

VICA-powered chatbots provide the public with timely updates, such as the Gov.sg chatbot, which provides COVID-19 updates and disseminates important government announcements in English, Chinese, Malay and Tamil.

Using NLP technology has allowed VICA-powered chatbots to better understand and interpret human language, particularly in the context of Singaporean English, thereby improving overall user experience. It is possible to create more structured conversational flows by defining intents, entities and context management – the building blocks that provide directions to chatbots and allow them to meet the needs of users.

VICA provides detailed analytics and insights into the performance of the chatbot as well as user conversations. With this information, the team can identify areas for improvement to enhance performance and accuracy.

Technology is constantly evolving, and the team is continuously on the lookout for and learning about new AI trends. Hence, VICA has been experimenting with a Generative AI programme that can understand written prompts and respond with helpful assistance in real-time since mid-2022.

VICA’s development involves the gradual integration of cutting-edge technology that meets the requirements of the entire government. These technological upgrades will include a unified chat frontend to ensure consistent branding across all government ministries and agencies – Singpass Integration, Live Chat Escalation, and support for various chat platforms like WhatsApp and Telegram.

As part of the closed beta programme with internal testers, the VICA team has been utilising these technologies to improve the quality and efficacy of the chatbots with citizens.

Developers also want to reduce the time and effort that their agency partners have to invest in training and maintaining their chatbots. While the team has always been receptive to new technologies, they take a measured approach, through progressive internal testing phases with the selected partner agencies before launching to the public.

The strategy is to determine how technological advancements can benefit not only the agency partners but also citizen users.

VICA intends to surpass FAQ-style chatbots with near-human conversation capabilities in the long run. It intends to combine services and transactional capabilities so that chatbots can assist users with their inquiries and complete transactions.

Given the potential risks and shortcomings associated with the development of intelligent development of platforms, it is vital to have an ethics framework in place. This will allow developers to plan for and be aware of the pitfalls and limitations of AI, which include:

Accuracy: Models can give false responses that sound convincing
Bias: Inherent biases may exist in the training dataset, which can be difficult to pre-empt due to the lack of information. This could then manifest in the model’s responses;
Harmful content: To create a safe and healthy environment for users’ interaction with chat apps, chat moderation is important to monitor and regulate user input messages against inappropriate and offensive content;
Data governance: When interacting with chatbots, users may inadvertently volunteer personal and confidential data through the chatbot’s prompts.

It is essential to encourage interactions with them and provide feedback to ensure that chatbots are performing as intended and to improve their overall performance.

Despite the functionality and enormous potential of generative AI, VICA has placed a high priority on governing its use to ensure that such technology is employed in an ethical manner benefitting both end users and society.

To mitigate the risk of unintended prejudices and ensure adherence to data governance rules, it is crucial to adopt an intentional strategy for the collection and transformation of raw data into useful and insightful outputs. Such a strategy can help ensure that the data is handled fairly and responsibly and that any potential risks are addressed pre-emptively or proactively. Moreover, this approach ensures that the resulting outputs are accurate, reliable and trustworthy.

About the team

The organisation recognises the importance of aligning team members towards a shared vision and objective, regardless of their diverse backgrounds. With a diverse team, each member can bring their unique perspectives and expertise to the table. Working collaboratively, the team can leverage these diverse perspectives to generate innovative problem-solving strategies.

The VICA team fosters an atmosphere of open communication and encourages feedback, creating a cooperative environment where team members feel heard and valued. This establishes a safe place where everyone feels comfortable sharing their thoughts and ideas.

They frequently organise team-building activities outside of work to foster camaraderie, build stronger relationships and create a more cohesive team dynamic. They believe this approach can lead to more innovative solutions and better decision-making.

Defining clear objectives and goals is crucial for the success of the VICA team. Every team member understands that they are working towards a common objective, providing a sense of purpose and direction.

Clear missions and defined tasks allow the team to stay on track and ensure that their efforts are moving the project forward in the right manner. This approach helps ensure that everyone is aligned and focused on achieving the same goals, which ultimately contributes to the success of the project.

The VICA team has implemented a robust project management framework that outlines the roles and responsibilities of team members at each project stage. They adhere to budget planning procedures to manage costs effectively. This framework helps ensure that everyone is clear on their responsibilities and contributes effectively to the project’s success within the specified budget.

The VICA team has adopted an agile approach that emphasises adaptability, speed and continuous quality improvement. The team uses retrospectives to evaluate what works well and what doesn’t, identifying opportunities for future improvement. This enables the team to quickly make adjustments and continuously improve the project’s quality, resulting in a more successful outcome.

EKSKLUSIF! Pemerintah Singapura Pakai AI dan ML untuk Bikin Chatbot Cerdas

Proyek VICA (Virtual Intelligence Chat Assistant) adalah platform layanan chatbot yang bisa digunakan sebagai dasar pengembangan berbagai layanan chatbot di berbagai instansi pemerintahan Singapura. Platform ini ditenagai dengan Kecerdasan Buatan (Artificial Intelligence/ AI) dan pembelajaran mesin (Machine Learning/ ML) agar chatbot yang dikembangkan oleh berbagai instansi pemerintahan bisa memberikan respons yang lebih ‘manusiawi’ kepada warga dan berbagai perusahaan di Singapura.

Layanan platform chatbot VICA dikembangkan oleh GovTech, yaitu Badan Teknologi Pemerintah (Government Technology) yang mendorong transformasi digital ke berbagai instansi pemerintah di Singapura. GovTech mengembangkan VICA sebagai perbaikan dari layanan chatbot sebelumnya; Ask Jamie.

Untuk membantu VICA memberikan jawaban yang lebih natural dan akurat, GovTech memanfaatkan teknologi NLP (natural language processing) terbaru dengan platform mesin-agnostik. Menerapkan kecerdasan buatan dan pembelajaran mesin membuat VICA mampu mempelajari dan menafsirkan percakapan dan meningkatkan interaksi ketika ‘diajak bicara’ secara virtual maupun lewat telepon. Sebagai sebuah platform, VICA juga digunakan oleh berbagai instansi pemerintah lain untuk melatih chatbot yang mereka kembangkan. Fitur ini sebelumnya tak ada di platform chatbot Ask Jamie.

VICA merupakan bagian dari upaya GovTech untuk membangun dan menggunakan chatbot guna menjembatani pemerintah dengan warga dan swasta. Kepiawaian dan inovasi GovTech ini mendapat atensi dari OpenGov Asia untuk mendapatkan penghargaan OpenGov Asia Recognition of Excellence Award yang akan diberikan pada Singapore OpenGov Leadership Forum 2023 tahunan ke-8.

Chatbot pintar

Dalam wawancara dengan CEO dan Pemimpin Redaksi OpenGov Asia, tim pengembang VICA menyebut mereka telah meningkatkan berbagai fitur untuk memperbaiki cara chatbot anyar ini dalam melayani pengguna. VICA bisa memberi jawaban lebih cepat dan sesuai konteks sehingga ia tak hanya menjawab pertanyaan berdasarkan jawaban yang sering ditanyakan atau sesuai template semata. Hal ini membuat pengguna merasa lebih nyaman ketika berinteraksi dengan VICA.

Sebagai sebuah platform, VICA juga digunakan untuk mengembangkan chatbot instansi pemerintah lain. Contohnya adalah chatbot IRAS yang digunakan wiraswasta seperti supir taksi atau pemilik kios jajanan untuk meminta bantuan dalam pengajuan pajak. Kaki, chatbot layanan terpadu dari Kantor Layanan Kota bisa yang akan menampung laporan dan keluhan warga soal masalah kota lewat WhatsApp dan Telegram.

Selain itu, platform chatbot VICA juga bisa memberikan informasi terbaru secara real-time kepada warga. Contohnya, chatbot Gov.sg yang memberikan pembaruan status COVID-19 dan pengumuman pemerintah dalam bahasa Inggris, Mandarin, Melayu, dan Tamil.

Agar interaksi dengan VICA lebih ramah pengguna, tim memanfaatkan teknologi NLP untuk bisa memahami dan menginterpretasikan bahasa manusia. Namun, bahasa utama yang paling baik diinterpretasikan VICA saat ini adalah bahasa Inggris Singapura.

“Dengan memahami maksud pertanyaan, siapa yang menanyakan, dan konteks pertanyaan, ini akan jadi bahan arahan bagi chatbot untuk memberikan jawaban yang memuaskan kebutuhan pengguna, sehingga alur percakapan bisa lebih terstruktur,” jelas tim VICA.

Agar performa VICA makin bagus, tim juga melengkapi platform ini dengan analisis data. Hasil analisis itu memberikan gambaran terperinci tentang kinerja chatbot serta bagaimana kinerjanya atas percakapan pengguna. Hal ini membuat tim VICA bisa mengidentifikasi hal yang bisa diperbaiki untuk meningkatkan akurasi VICA.

Ketika memanfaatkan AI, terdapat kekhawatiran masalah etika dari kecerdasan buatan yang digunakan. Sebab, pada beberapa kasus, AI kerap memberi jawaban yang menyesatkan atau tidak sesuai etika. Tim VICA menyadari hal dan sepakat kalau model AI bisa memberikan respons yang salah namun terdengar meyakinkan.

Jawaban yang keluar dari model AI juga bisa terkontaminasi oleh bias. Bias bawaan ini mungkin terjadi imbas dari kumpulan data yang digunakan untuk melatih model AI itu. Namun hal ini bisa jadi sulit dicegah karena kekurangan informasi yang dimasukkan dalam data latihan AI tersebut. Bias dan jawaban menyesatkan tadi kemudian nampak dalam respons AI atas pertanyaan pengguna.

Untuk menjaga pembicaraan yang sehat, model AI juga perlu menyaring konten yang ditanyakan pengguna. “Moderasi obrolan diperlukan untuk memantau dan menyaring pesan yang dimasukkan pengguna untuk mengatur respons AI terhadap konten yang tidak pantas dan menyinggung.”

Etika lain yang dipertimbangkan tim pengembang VICA adalah soal tata kelola data. Saat berinteraksi dengan chatbot, pengguna mungkin secara tidak sengaja memberikan data pribadi dan rahasia secara sukarela akibat perintah chatbot.

“Terlepas dari fungsi dan potensi AI generatif yang sangat besar, kami memastikan teknologi ini digunakan dengan cara yang etis dan menguntungkan pengguna dan masyarakat,” tegas tim VICA.

Untuk mengurangi berbagai risiko disinformasi, misinformasi, bias, dan masalah etis lain, tim memastikan efisiensi dan kegunaan tiap informasi yang dikumpulkan dan ditransformasi sebagai bahan data mentah pelatihan model AI yang mereka kembangkan. Hal ini juga dilakukan agar mereka mematuhi aturan tata kelola data yang berlaku. Selain itu, mereka pun senantiasa memeriksa umpan balik pengguna agar chatbot yang dikembangkan berfungsi semestinya.

Ketika ditanya soal pengembangan VICA ke depan, sejak pertengahan 2022, tim pengembang telah mulai bereksperimen dengan program AI Generatif. Program ini bisa memahami petunjuk tertulis dan merespons dengan bantuan yang bermanfaat secara real-time.

Dalam jangka Panjang, VICA akan terus disempurnakan dengan teknologi terkini yang paling sesuai dengan kebutuhan Whole-Of-Government. Mereka akan mengembangkan antarmuka obrolan terpadu sehingga branding pada chatbot pemerintah lebih seragam di semua kementerian dan lembaga. Selain itu, mereka juga berencana melakukan integrasi VICA dengan Singpass, memperbanyak fitur Live Chat, serta integrasi dengan platform chat seperti Whatsapp dan Telegram.

Selain itu, tim VICA juga telah menjajaki teknologi kemampuan percakapan tingkat lanjut seperti yang digunakan oleh ChatGPT. Mereka tengah menelisik teknologi ini dalam program beta tertutup dan tengah melakukan pengujian internal untuk meningkatkan kualitas dan kenyamanan pemakaian chatbot. Langkah selanjutnya adalah menerapkan cara yang dapat mempermudah para mitra GovTech ketika mengadopsi platform VICA ketika mereka ingin membuat chatbot sendiri. Dengan VICA, mereka bisa mempersingkat waktu dan mengurangi kerumitan dalam melatih serta memelihara chatbot mereka.

“Kemajuan teknologi apa pun harus bisa memberikan pelayanan yang lebih baik bagi mitra instansi dan warga, itu sudah menjadi DNA kami,” tegas tim VICA

Cita-cita jangka panjang lain adalah membuat chatbot VICA bisa digunakan sebagai media transaksi. Jadi, chatbot ini tak sekedar bisa menjawab pertanyaan saja, tapi juga bisa terintegrasi dengan operasional layanan pemerintah. “Kami juga selalu terbuka untuk teknologi baru dan siap melakukan kalibrasi melalui fase pengujian internal, sebelum meluncurkan layanan itu kepada warga.”

Membangun tim inovatif

Tim VICA lantas membeberkan sejumlah cara yang mereka lakukan untuk memastikan inovasi berkelanjutan dan keberhasilan program.

“Dengan menetapkan tujuan dan sasaran yang jelas, setiap anggota tim akan terbantu untuk memahami bahwa mereka memiliki tujuan bersama yang jelas, sehingga setiap orang memahami tugas dan tanggung jawab masing-masing.”

Di tahap awal, tim membangun kerangka kerja manajemen proyek. Kerangka ini membantu peran dan tanggung jawab anggota tim untuk pembagian beban kerja yang sehat di setiap tahap proyek. Kerangka ini juga berguna untuk penentuan perencanaan anggaran agar biaya bisa dikelola secara efektif. Tim juga menciptakan suasana yang terbuka terhadap berbagai umpan balik, sehingga setiap anggota tim bisa dengan bebas dan merasa aman dan didengar ketika mengajukan pendapat.

Untuk mengukur dan mengevaluasi keefektifan kerja, tim VICA mengadopsi metodologi Agile. Metode ini dianggap lebih fleksibel, cepat, dan bisa membantu tim untuk meningkatkan kualitas kerja mereka. Sementara dalam proses pengembangan produk, mereka mendapat manfaat dari metode Scrum dan Kanban. Sebagai bahan evaluasi, tim juga mengandalkan retrospektif untuk mempelajari kembali apa yang berhasil dan apa yang tidak. Bahan ini lantas digunakan untuk perbaikan produk di masa mendatang.

Ketika berinteraksi dengan tim yang berbeda latar belakang, tim VICA memulai proyek dengan membangun rasa saling percaya dan menyelaraskan visi dan tujuan bersama. Sehingga, tiap anggota bisa memiliki cara masing-masing untuk berkontribusi dengan caranya yang unik. Dengan menyatukan semua pendapat berbeda ini, mereka dapat menciptakan dan menemukan solusi inovatif untuk berbagai masalah.

Sementara untuk menjaga kebersamaan dan kolaborasi yang efektif dalam tim, mereka memperbanyak waktu bersama lewat sesi curah pendapat (brainstorming), proyek bersama, hingga kegiatan team bonding. Mereka pun mengembangkan budaya untuk menghargai kontribusi dan menghormati pendapat setiap anggota tim. Inisiatif ini menjamin tiap pendapat didengar serta memberikan lingkungan yang aman bagi tiap anggota untuk berbagi pandangan yang berbeda.

Singapore, Indonesia Team Up on Green-Tech, Digitalisation

Singapore and Indonesia reaffirmed their strong and long-standing economic ties; and to explore opportunities in the development of Indonesia’s new capital city, Nusantara, both nations welcomed the Letters of Intent submitted by Singapore-based businesses from a variety of sectors, including construction, telecommunication and finance. This collaboration in renewable energy and the digital economy was expanded.

Singapore’s Senior Minister and Coordinating Minister for National Security Teo Chee Hean and Indonesia’s Coordinating Minister for Maritime Affairs and Investments Luhut Binsar Pandjaitan signed a Memorandum of Understanding (MOU) on Renewable Energy Cooperation.

Both countries will facilitate investments in the development of renewable energy manufacturing industries, such as solar photovoltaics (PV) and battery energy storage systems (BESS) in Indonesia, as well as cross-border electricity trading projects between Indonesia and Singapore, under the terms of the MOU.

Recognising the synergies shared by Singapore’s and Indonesia’s tech ecosystems, Singapore’s Minister for Trade and Industry Gan Kim Yong and Indonesia’s Coordinating Minister for Economic Affairs Airlangga Hartarto also signed the MOU on the Singapore-Indonesia Tech:X Programme.

The MOU will establish the Tech:X Programme, which enables young tech professionals from Singapore and Indonesia to work in each other’s countries, strengthens ties between the two nations’ tech ecosystems, and enables young tech professionals to pursue expanding opportunities in the digital economy.

“Through the Tech:X Program, we hope that young tech talent from both countries will be able to learn from one another, gain exposure, and expand the capabilities of both countries’ tech workforces,” Minister Gan says.

Ministers Gan and Airlangga also witnessed the signing of nine partnership documents between Singapore and Indonesia companies on 15 March 2023, in conjunction with the Leaders’ Retreat. In addition to health tech and ed-tech, the partnerships are in the digital economy.

The annual G2G platform, as well as the Singapore-Indonesia Six Bilateral Economic Working Groups (6WG), facilitate close economic collaboration between Singapore and Indonesia.

The 6WG platform addresses economic collaboration in the following areas: Batam, Bintan, Karimun, and other Special Economic Zones: Investments, Manpower, Agribusiness, Transportation, and Tourism.

Singapore and Indonesia have close commercial and investment ties. With bilateral trade totalling S$76.4 billion in 2022, Indonesia is Singapore’s sixth-largest trading partner. Since 2014, Singapore has been Indonesia’s top source of Foreign Direct Investment (FDI), with Singapore’s investments in Indonesia totalling US$17.5 billion by 2022.

OpenGov Asia earlier reported that Prime Minister Lee Hsien Loong and Indonesian President Joko Widodo recently met at the Singapore-Indonesia Leaders’ Retreat. This was the sixth Leaders’ Retreat for Prime Minister Lee and President Joko Widodo and the first to be held in Singapore since the COVID-19 pandemic.

During President Joko Widodo’s two terms in office, the relationship between the two countries had significantly improved, according to both leaders. This laid the groundwork for them to collaborate in new ways that are profound, multifaceted, forward-looking, and beneficial to both countries.

The ratification of all three agreements under the Expanded Framework was celebrated by the Leaders. These included the Agreement on the Realignment of the Boundary between the Jakarta Flight Information Region (FIR) and the Singapore FIR, the Extradition Treaty, and the Defense Cooperation Agreement.

The Leaders anticipated the next step of obtaining International Civil Aviation Organisation approval for the new arrangements under the FIR Agreement so that both countries could implement all three agreements at a mutually agreed upon date. The resolution of these enduring issues demonstrates the maturity and resilience of bilateral relations.

Indian Council of Medical Research Releases Ethical Guidelines for AI

The Indian Council of Medical Research (ICMR) has released Ethical Guidelines for Artificial Intelligence in Healthcare and Biomedical Research. These guidelines apply to AI-based tools for all biomedical and health research and applications involving human participants and/or their biological data.

The recognised applications of AI in healthcare include diagnosis and screening, therapeutics, preventive treatments, clinical decision-making, public health surveillance, complex data analysis, predicting disease outcomes, and health management systems.

To ensure the responsible development and use of AI in healthcare, it is crucial to establish an ethical policy framework that guides decision-making. The ICMR guiding document stated that as AI technologies evolve and are increasingly applied in the healthcare sector, there must be processes that discuss accountability in case of errors.

The document outlined ten ethical principles based on the well-being of patients that must be considered when applying AI technology. These principles include accountability and liability for decisions made, respecting patient autonomy, ensuring data privacy, promoting collaboration, minimising risk, and ensuring safety, striving for accessibility and equity, optimising data quality, preventing discrimination and promoting fairness, and ensuring validity and trustworthiness of AI applications.

The principle of autonomy emphasises the importance of obtaining informed consent from patients, who should also be fully informed of the potential physical, psychological, and social risks associated with AI applications. On the other hand, the principle of safety and risk minimisation aims to prevent any unintended or intentional misuse of AI technology.

The body is responsible for assessing the scientific rigor and ethical aspects of all health research. It will ensure that the proposal is scientifically sound and weigh all potential risks and benefits for the population where the research is being carried out. Informed consent and governance of AI tools in the health sector are other critical areas highlighted in the guidelines. The latter is still in the preliminary stages, even in developed countries.

India has made significant strides in increasing the use of AI and other technologies in healthcare. Emerging technologies are being used to track citizens’ health statuses as well as to monitor health outcomes and identify areas for improvement. Last August, the National Health Authority (NHA) issued hardware guidelines for state and union territory hospitals, clinics, and wellness centres. The aim was to promote digitsation in healthcare institutions. The guidelines briefly describe the required infrastructure for the efficient implementation of the Ayushman Bharat Digital Mission (ABDM), with a particular focus on quality patient care and the adoption of digital initiatives.

As OpenGov Asia reported, the guidelines provide a basic framework for the planning, assessment, and procurement of the IT hardware (including IT specifications of various hardware equipment) based on the size of the healthcare facility. It enables healthcare providers to operate applications compliant with the ABDM. The document includes guidelines for desktops and laptops; printers; QR code readers; QR code printers; fingerprint scanners; uninterrupted power supply (UPS); and web cameras.

ABDM is a national-level digital health ecosystem that intends to support universal health coverage (UHC) in an accessible, inclusive, and affordable manner, through the provision of big data and infrastructure services, and by leveraging open, interoperable, standards-based digital systems. At the same time, the government is keen on ensuring the security, confidentiality, and privacy of health-related personal information.

South Australia Programme Provides Free Tech Training

Within a year of its commencement, the innovative education model FORTE (Financing of Return to Employment) has shown excellent early outcomes for both local career seekers and employers as the first groups of South Australian students transition from training to employment.

The FORTE pilot programme, which commenced in May 2022, is supported by the Department for Industry, Innovation, and Science. It provides high-quality training at no cost, aimed at equipping 150 South Australians with the necessary digital skills to work in the state’s rapidly growing hi-tech sectors.

Under the FORTE model, local training providers such as Generation Australia, General Assembly, _nology, and 42 Adelaide deliver the training, which is initially funded by private investors. Running for a duration of three years, the pilot programme has shown encouraging early indicators. Over 40% of recent FORTE graduates have already secured jobs at various tech companies.

The remaining graduates are currently actively seeking employment and attending interviews, with the FORTE team providing support to ensure they are matched with appropriate job opportunities within the next three to six months.

The South Australian Government will only make repayments under the FORTE model when a participant has demonstrated a successful employment outcome, meaning that they have secured work in their desired field, achieved higher income, and generated higher income tax as a result. By implementing this approach, the FORTE model ensures that the South Australian Government only funds labour force interventions that are effective.

According to the Founder & CEO of FORTE, talent is abundant throughout South Australia, and the programme aims to provide everyone with the opportunity to learn new in-demand skills, attain financial independence, and reach their full potential.

The FORTE model guarantees that the South Australian Government only invests in labour force interventions that have proven effectiveness. The CEO believes that there is an abundance of talent in South Australia and that the programme is designed to provide everyone with an opportunity to learn new in-demand skills, achieve financial independence, and reach their full potential.

The programme aims to help Adelaide become a leading tech hub in the Asia-Pacific region. A great tech talent pipeline is essential for this goal to be achieved. Thus far, the initiative has contributed to bridging the gender divide in the tech industry. Women who are re-entering the workforce, especially those who have taken a break to raise a family, are a valuable talent pipeline that FORTE aims to tap into.

The Forte Tech Program is a three-month full-time training programme aimed at improving the tech skills of participants. The programme also includes career development services to assist participants in securing employment opportunities in the tech industry. These services include introductions to potential employers, assistance in crafting resumes and profiles, and one-on-one coaching.

The programme is entirely remote, enabling participants to work from home while receiving top-quality training, hands-on project experience, and ongoing support. The training focuses on fields such as Data Analytics, Software Development, and Cloud Computing, which offer excellent salaries, and flexibility and are in high demand for the future. In addition, the training comes at no cost to participants.

Indonesia Collaborates to Boost Connectivity for Digitalisation

Director General of Resources and Equipment of Post and Information Technology (SDPPI) at the Ministry of Communication and Informatics, Ismail, revealed that Indonesia is optimising technology by ensuring sufficient digital connection and working in concert with the private sector and the community. For its citizens to make the most of this technology, the government of the Republic of Indonesia is investing heavily in its development.

According to Ismail, Indonesia has a well-balanced strategy of infrastructure development and radio frequency spectrum management in place, which would speed up the nationwide rollout of digital infrastructure. However, Indonesia needs to harness an IoT-based platform that uses the country’s digital infrastructure to speed up digital transformation and promote innovation in day-to-day living.

“The Indonesian government has invested much in expanding access to the internet throughout the country, particularly in rural and isolated areas. While this is happening, the Indonesian government is working to speed up the spread of ICT applications and services across many sectors,” Ismail mentioned in an online session for the World Summit on the Information Society (WSIS) Prizes 2023 titled “High-Level Policy Session 7: Ethical Dimensions of Information and Knowledge Societies/Bridging Digital Divides”.

The event attended by ministerial representatives from the European Union, Pakistan, Iran, Cambodia, India and the United Arab Emirates were in attendance. In addition, academics and representatives from foreign organisations were also in attendance.

Ismail points out that the government and the private sector need to collaborate with other actors as the infrastructure network expanded. As seen by the aftermath of the COVID-19 outbreak in Indonesia, the business sector was spurred to develop and implement several digitisation programmes in the education, healthcare, and SME support sectors.

“Such as student e-book libraries and e-chat programmes. The programme was designed to help educators and students in their academic pursuits. In addition, there is a database of digital web pages, including about 7,500 pieces of digital information. Using digital technology, they hope to create a more accessible education system for all members of our community, he explained.

Ismail said the programme has the potential to benefit over 40,000 educators and over 600 institutions this academic year through enhanced professional development opportunities. Over 20,000 educators and 16,000 pupils have benefited from private sector capacity development programmes.

The private sector in Indonesia has launched several programmes to aid the growth of SMEs. These programmes provide SMEs with resources, including startup funding, digital marketing courses, and more.

Several private sector personnel and over 16,000 partners began the programme to digitalise small and medium-sized businesses. From this, we can infer that the government is trying to promote the availability of digital services and apps,” he said.

Meanwhile, in the healthcare sector, the private sector helps to produce the PeduliLindungi health app during the recent Covid-19 outbreak. The collaboration from a local developer’s team, the Indonesian government’s Ministry of Health, and the Ministry of Communication and Informatics have sped up the development and improvement of the app.

During the pandemic “this application provides information about health and other relevant information,” the Director General of SDPPI of the Ministry of Communication and Informatics pointed out.

With over 100 million users, the software has been downloaded and is now used as an Indonesian Health Service Platform known as Satu Sehat Platform. The Platform is a unified health record system for locals. Director General Ismail cited that app as an example of one that is crucial to Indonesia’s healthcare system.

Indonesia’s government is constantly improving its public services to make them more effective and accessible to the people. Efforts to manage Indonesia’s National Public Service Innovation Network have officially commenced. (JIPPNas). The JIPPNas website has become a clearinghouse for innovative methods in public service throughout the country.

The website was created to compile all accessible statistics and information on the best public services and help Indonesia’s public and private sectors better understand how to develop innovation. The JIPPNas website is a hub for promoting innovation, especially in public services, thanks to the collaborative efforts of several different organisations.

New Zealand Releases First National EV Charging Strategy

The Transport Minister, Michael Wood, launched the country’s first electric vehicle (EV) charging strategy, which includes plans to provide EV charging stations in almost every town in New Zealand. The strategy is titled Charging Our Future. According to Wood, the government’s vision is for Aotearoa New Zealand to have world-class EV charging infrastructure that is accessible, affordable, convenient, and reliable.

The strategy aims to offer journey charging hubs every 150-200 kilometres on main highways, a public charger for every 20-40 EVs in urban areas, and public charging at community facilities for all settlements with 2,000 or more people. Meeting the targets would see tens of thousands more EV chargers across the country, Wood said.

Emissions from the light vehicle fleet are the single largest source of transport emissions in New Zealand, partially due to having some of the most fuel-inefficient and emissions-intensive vehicles in the OECD. This is expensive and damaging to people’s health and the environment. “Switching to EVs would be like buying petrol for 40c/litre, which would make a big difference for household budgets,” he explained.

Last May, the government released Aotearoa New Zealand’s first emissions reduction plan. The plan explored how the country would meet the first emissions budget for 2022–25 and put it on track to meet future emissions budgets. As per the strategy, transport is one of New Zealand’s largest sources of greenhouse gas emissions and is responsible for 17% of national gross emissions and 39% of total domestic carbon dioxide emissions.

The Emissions Reduction Plan includes the action to rapidly adopt low-emissions vehicles including by improving EV-charging infrastructure across Aotearoa to ensure that citizens have adequate access to charging facilities. Although EVs are not a solution, they are a crucial part of a decarbonised transport system, complementing increased opportunities for adults and children to safely walk, cycle, and use high-quality public transport, the strategy wrote. The country needs an EV charging plan to provide certainty to all parties about the role government will play in supporting EV charging infrastructure.

These new targets will facilitate infrastructure to support different trips and journeys that EV drivers make as well as ensure that rural and provincial New Zealand locations are accessible for residents and visitors with EVs. Wood noted that the success of the government’s clean car policies means there are more than 69,000 EVs on roads, over 80% more than at the end of 2021. This strategy will ensure New Zealand can sustain the uptake of EVs as it is witnessing more people make the switch.

The Ministry will work with local government and industry across transport, energy, and other sectors to deliver on these initiatives. “We also want to make sure we’re working alongside the public. I hope everyone will take the opportunity to feed into the draft strategy and the discussion document,” Wood stated.

The country’s capital, Wellington, previously announced it aims to replace all fossil-fuel-powered passenger vehicles with electric alternatives by 2030. Last year, the Wellington City Council added 24 electric vehicles (EVs) to its fleet. As OpenGov Asia reported, by mid-August, there were 40 EVs for staff to use for daily operations.

A study by the New Zealand Transport Agency (Waka Kotahi) about Kiwi behaviour showed that on average, people don’t travel more than 20 to 50 kilometres a day. Introducing electric vehicles that are capable of a 250-300 kilometres range in one full charge will be the right match for most Council operations. As Wellington city is compact, there are many opportunities for people to change the way they travel throughout the city and have an impact on carbon emissions. More recently, the capital approved trialling a public e-bike share scheme, allowing residents and visitors to hire e-bikes to get around the city.

March 25, 2023

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