February 22, 2024

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Hanoi, Vietnam Digitalises Process to Exchange International Driving Licences

The capital’s department of Transport has announced that residents of Hanoi can now submit their requests for the exchange of their driving licences online. Applications for the exchange of international driving licences can be submitted through the official portal, with dossiers including a portrait photo, a copy of a driver’s license, citizenship certificate or passport, and an electronic health check granted by designated hospitals.

Furthermore, to convert Level-3 driver’s licences, which are managed by the transport sector, citizens must submit their applications via the website, with their driver’s licence, ID card or passport, and health certificate attached. After receiving confirmation on the system, citizens must bring their original documents to the single-window office to receive their converted licences in two hours, or have their licences shipped to their address via postal services.

Cities across the country are focusing resources on digitalising administrative operations to reduce dependency on manual labour and paper-based processes. In the northern province of Hung Yen, the rate of computer use among state employees reached 100% at provincial and district agencies and over 80% at communal ones, with all computers connected to the Internet. All state management agencies at provincial and district levels have specialised information technology (IT) technicians.

As OpenGov Asia reported, the province has also created a local government service platform (LGSP) with components meeting requirements set by the Ministry of Information and Communication (MoIC) through its issue of the architecture framework of the Vietnamese e-government (version 2.0). The province also put into use seven shared data systems, including the provincial information portal; the public service portal and single-window system; the work e-mail system; e-document exchange software; the e-conference system; the database on civil servants and public employees; and the reporting system.

Last year, Da Nang launched an ambulance journey supervision and management utility called DanaMap or the Danang Smart City application. The utility allows the municipal Emergency Centre, the Health Department, and residents to monitor the operation of ambulances. The Department also released videos that demonstrate how to conduct remote check-ups for patients on ambulances and a database of patients to help doctors check their disease history.

Earlier this month, the Ho Chi Minh City municipal Department of Information and Communications announced it would fully digitise public services by linking up with the National Public Service Portal in 2023, with a goal of 100% online availability. As OpenGov Asia reported, the city will also focus on accelerating digital transformation and smart city development, the department said. It strives to fully connect with the Ministry of Public Security’s identity authentication and population database systems, as well as the national databases of other ministries and sectors.

The city will work to deploy digital citizenship and adopt unified mobile applications so that people and businesses can use public services anywhere and anytime. The Department also aims to operate five digital platforms to serve management work. It plans to operationalise six specialised information systems of departments and sectors, including electronic health records of the Health Department and land use information of the Department of Natural Resources and Environment.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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