October 25, 2020

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HK tech lab rolls out RPA AI data capturing capability

The Smart Government Innovation Lab of Hong Kong recently announced that it is looking for companies to apply to acquire and deploy a solution developed by one of its supported ventures.

Solution description

Automation Anywhere’s vision of RPA in the public sector is to take the robot out of the human and solve government’s mission challenges by liberating employees from mundane, repetitive tasks, allowing them more time to use their intellect and creativity.

This vision is to help to create a world where every employee will work side by side with Digital Workers, making humans exponentially more productive and far more fulfilled.

The benefits of Robotic Process Automation include:

  1. Upgraded Citizen Experience: RPA provides flexible technology that enables agencies to keep up with citizen demand and desire for consumer-grade service levels.
  2. Modernised Government Forms: the technology helps optimise data collection, consolidation, and indexing to set up all processes with the right information, right away.
  3. Interoperated with any system: RPA is designed to work with any system from legacy to cloud. Free human talent from connecting the dots between systems to focus on high-value work.
  4. Improved Mission Delivery: From input through to compliance and reporting, RPA enables smoother, faster, service delivery, by automating high-friction/bottleneck steps in processes.

Application areas

The solution can be applied in the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

The solution employs Artificial Intelligence (AI), Deep Learning, Machine Learning, Natural Language Processing as well as Robotic Process Automation.

Use Case

The firm has included several case studies include NHS from UK, Australia Post as well as City of San Diego County from the US. Those use cases with implementing digital workforce/RPA to automate manual, repetitive, and mundane process across various areas like HR, Accounting, and data integrations across various legacy systems.

The RPA market

Data Bridge Market Research released a new business intelligence report on Global Robotic Process Automation Market Report is designed covering the micro-level of analysis by manufacturers and key business segments. The report is generated with a combination of detailed industry insights, and the use of latest tools and technology.

The data and information included in this market report help businesses make sound decisions and plan about the advertising and sales promotion strategy more successfully.

Global robotic process automation market is set to witness a healthy CAGR of 29.30% in the forecast period of 2019 to 2026. This rise in the market can be attributed due to rising popularity and attractiveness of enterprise resource planning which is driving the needs of the business to move towards the automation.

Robotic process automation provides good accuracy, improved cycle time and increased productivity in transaction and data processing which drives the market.

About the Smart Government Innovation Lab

In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.

The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness.

I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.