The Government will spend up to an estimated S$3.8 billion on info-communications technology (ICT) procurement this year, an almost 10 per cent increase from FY20’s procurement value of S$3.5 billion. This spending will go towards transforming government digital services used by both citizens and businesses and re-engineering government digital infrastructure to support modern application development. It will build on the momentum generated by past years’ investments and serve to lock in the digitalisation gains brought about by the COVID-19 pandemic. Small and Medium Enterprises (SMEs) will be able to participate in close to 83 per cent of the total potential procurement opportunities.
Transforming government digital services for the future
2 An estimated S$2.7 billion (70 per cent out of S$3.8 billion) will be spent on 250 projects to transform, integrate and streamline digital services across different sectors to create a more digitally empowered nation. Some of the projects include:
- The Accounting and Corporate Regulatory Authority’s new national business registry and regulatory system that will leverage data and digital technology to deliver seamless and anticipatory service to businesses and improve regulatory compliance;
- GovTech’s LifeSG app that will provide users with a personalised dashboard comprising key information, upcoming appointments with government agencies, and consolidated information on benefits and support. The LifeSG Eligibility Checker, which helps users find eligible Government assistance or schemes without having to navigate through multiple government websites and information, will continue to be updated. More improvements will also be made to the app personalisation engine to better recommend relevant services and content to users; and
- The GoBusiness platform, which has helped more than 150 Food and Beverage establishments to register for their business licences, with time savings of between 10 and 14 days in turn-around time. Developed by the Ministry of Trade and Industry and the Smart Nation and Digital Government Group, the platform will be expanded to be a go-to place for business-to-government interactions in Singapore and provide personalised assistance and recommendations for new and existing business.
Re-engineering Digital Government infrastructure
3 Of the S$2.7 billion expected to be spent on digital application services, 44 per cent will be developed on the cloud in FY21. Some of the projects include:
- The State Courts’ Community Justice and Tribunals System (CJTS) – an electronic online case filing and management system which enables court users to submit their claims and documents, make payments, select their court date, view documents submitted by the other party, and monitor their case developments entirely online;
- SmartGym – a collaboration between Sport Singapore and GovTech to capture workout data on the ActiveSG app and website for citizens; and
- The SG Cares Digital Kampong, which aims to connect donors, volunteers and non-profit organisations by providing a more convenient giving experience. Led by the Ministry of Culture, Community & Youth and the National Volunteer & Philanthropy Centre, the SG Cares Digital Kampong project will have three key developments – the development of the SG Cares Digital Kampong Platform (centralised repository and API capabilities); the enhancement of the SG Cares app (“go-to” mobile app for giving); and the enhancements of Giving.sg (to provide comprehensive features connecting givers and receivers in the giving eco-system).
4 Developing these applications on the cloud increases agility and innovation, resulting in faster delivery of new public services for citizens and businesses. In addition, leveraging on cloud infrastructure increases resiliency and scalability, leading to better performance during periods of high demand. To date, the government has close to 600 systems on cloud and is on track to have 70 per cent of eligible systems on the cloud by FY2023.
5 To further support modern application development, over S$100 million will be invested into the Singapore Government Technology Stack (SG Tech Stack) in the next two years. SG Tech Stack will streamline and simplify the software development process, helping government agencies to accelerate their modernisation and digitalisation plans. A key product of SG Tech Stack is SHIP-HATS, the government’s continuous integration and continuous deployment (CI/CD) platform to deliver secure, high quality, cost-efficient digital services to citizens and businesses. To date, 120 systems across 30 agencies are using SHIP-HATS.
Number of Artificial Intelligence projects to increase
6 Over S$500 million (13 per cent out of S$3.8 billion) will be spent to accelerate the adoption and deployment of Artificial Intelligence (AI) for the public sector. AI can help the Government to deliver better services, make better decisions based on data-driven insights, and optimise operations to increase productivity. To support government agencies in deploying AI, GovTech has built various central platforms to support common use cases in the area of video analytics, natural language processing, fraud analytics and personalisation to help agencies reduce the cost of onboarding AI solutions. The central platforms also enable agencies to access common features and enjoy lower cost of management, maintenance and updating of systems.
7 One high-impact AI project is the Ministry of Education’s (MOE) development of a customised AI-Automated Marking System (AI-AMS) as a longer-term solution to provide all upper primary and secondary students with quick, personalised and actionable feedback for their English Language writing. The AI-AMS will be delivered through the Singapore Student Learning Space (SLS) platform. Analytics from the system will help students monitor their own learning and enable teachers to track and diagnose students’ learning progress, and design timely and targeted interventions.
More projects for SMEs to participate in Govt ICT procurement
8 The increase in ICT procurement spending will create more opportunities for SMEs, with more than 80 per cent of ICT contracts to be made available through streamlined procurement methods. These procurement methods will improve SMEs’ access to Government ICT procurement opportunities. For instance, the government has incorporated dynamic contracting in bulk tenders to allow new suppliers and requirements to be introduced throughout a contract period. Barriers of entry for SMEs are also lowered as government agencies put out more cloud-based services and smaller system projects that allow suppliers with a lower financial grading to bid.
9 One of the SMEs to benefit is Simple Solution Systems, an IT solutions provider which won the agile application development and user experience design bulk tender for the whole of government. Mr Anurax Lian, Managing Director, Simple Solution Systems, said: “Being an SME, we face very stiff competition in attracting top tech talent. The bulk tender has levelled the playing field for SMEs, helping us to attract, nurture and retain local IT talent, and provide them with a platform for career growth and exposure in the public sector.”
Citizens/Businesses are satisfied with government digital services
10 Citizens satisfaction with government digital services remained high. 85 per cent of respondents in the G2C (Government to Citizens) survey indicated that they were very or extremely satisfied (at least 5 out of a 6-point scale) in 2020. In fact, the percentage of citizen respondents who indicated that they were extremely satisfied went up by 6-percentage point, from 19 per cent in 2019 to 25 per cent in 2020. Citizens also expressed satisfaction with the slew of digital services introduced to combat COVID-19. 97 per cent of the citizen respondents indicated that the COVID19 digital solutions were delivered in a timely manner, and 98 per cent agreed that the digital solutions have played a key role in the fight against COVID-19.
11 Business satisfaction with government digital services also remained high. 76 per cent of respondents in the G2B (Government to Business) survey indicated that they were very or extremely satisfied (at least 5 out of a 6-point scale) in 2020. 94 per cent of business respondents indicated that the digital solutions by the Government have provided timely and accurate information to help businesses cope with COVID19.
12 Mr Kok Ping Soon, Chief Executive, GovTech, said: “We are heartened by the results of the G2C and G2B annual survey on Government Digital Services, which are an affirmation of the Government’s commitment to invest heavily in ICT and digital transformation. Providing more opportunities for SMEs to take on government projects is also important, as SMEs have always been the lifeblood of Singapore, and form a key pillar of our Smart Nation efforts. GovTech will continue to innovate to provide seamless and easy-to-use services and improve the resilience and security of our digital platforms for citizens, businesses and public officers.”
13 Due to the ongoing pandemic, GovTech will roll out an online content series comprising long-form articles and videos, as well as a LinkedIn Live chat to be held on 30 June 2021, to share details on the Government’s key digitalisation focuses and areas of projected spending.
ISSUED BY COMMUNICATIONS AND MARKETING GROUP GOVERNMENT TECHNOLOGY AGENCY OF SINGAPORE
For media enquiries, please contact:
Joycelyn CHAN (Ms)
Communications & Marketing Group
Government Technology Agency
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Elizabeth LEE (Ms)
Communications & Marketing Group
Government Technology Agency
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About Government Technology Agency
The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiative and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Sensors & IoT, Digital Infrastructure, and Cybersecurity.
GovTech supports public agencies to manage enterprise IT operations and develop new digital products for citizens and businesses. GovTech is the public sector lead for cybersecurity, and oversees key government ICT infrastructure, as well as regulates ICT procurement, data protection and security in the public sector. GovTech is a Statutory Board under the Smart Nation and Digital Government Group (SNDGG) in the Prime Minister’s Office.
For more information, please visit www.tech.gov.sg. Follow GovTech on Facebook / Twitter / Instagram/ Linkedin @GovTechSG.
SINGAPORE – February 2, 2023 – Singapore Tourism Board (STB) has collaborated with National Geographic CreativeWorks to unveil UNSEEN/SINGAPORE, a campaign that showcases Singapore as a travel destination from the perspective of intrepid photographers from Southeast Asia. Through photography, the campaign includes a virtual exhibition which encourages travellers to explore the city-state’s cultural diversity and hidden spots, by taking a moment to observe the unseen beauty of destination Singapore.
Running from 2 February 2023, UNSEEN/SINGAPORE will showcase a collection of photographic works through a virtual exhibition, captured and curated by six photographers from across Southeast Asia. UNSEEN/SINGAPORE features the works of:
- Amani Azlin from Malaysia
- Tino Renato from Indonesia
- Chanipol Kusolcharttum, better known as “Rockkhound”, from Thailand
- Phạm Gia Tùng from Vietnam
- Gab Mejia from the Philippines
- Jayaprakash Bojan from Singapore
In curating the UNSEEN/SINGAPORE collection, each photographer visited Singapore in mid-2022, covering areas in Singapore that showcase nature, heritage buildings, cultural sites, and art. Each presented their vision of an UNSEEN/SINGAPORE through ways that resonate with their passions and personal experiences.
The photographers ventured across Singapore, going beyond its famous attractions and iconic skyline, to discover spots equally captivating – from charming neighbourhoods to lush and thriving offshore wetlands and a lighthouse at the island’s edge.
“We aim to inspire travellers to Singapore to rediscover the joy of travel once again. One way is to portray our destination in a different light, by helping visitors to see it afresh through another person’s eyes. UNSEEN/SINGAPORE set out to do this, through the lens of talented photographers from Southeast Asia, who tell their journey of discovery through photography. We hope they will inspire a new wave of visitors to discover a Singapore reimagined,” said Mr John Conceicao, Executive Director, Southeast Asia, STB.
“If you want to experience a country, you have to go down a layer below into the more local stuff to get a feel of what the country is. For people who’ve already visited Singapore, they should try and look for some of the unorthodox locations which they probably missed in their previous visits because
there’s a lot more to Singapore with the culture and heritage,” shared Jayaprakash Bojan, a full-time photographer and documentary filmmaker who advocates conservation via visuals and participated in the campaign.
UNSEEN/SINGAPORE is part of STB’s efforts to boost travel recovery through SingapoReimagine, a tourism campaign that highlights new, innovative and unexpected experiences in Singapore to audiences worldwide.
Between January to December 2022, Singapore recorded 6.3 million international visitor arrivals. Visitor arrivals were driven by strong demand from Singapore’s key source markets, such as Indonesia, Malaysia, the Philippines, Vietnam and Thailand.
Get to know the photographers
Amani Azlin from Malaysia
Amani is a multi-disciplinary visual artist who expresses her passion for minimalism through her work for various local brands. When Amani is taking pictures, she goes in with her camera and doesn’t give it too much thought. It’s all about taking pictures in the moment and only scrutinising them afterwards. For her, it’s about capturing candid, unscripted moments in daily life, even when she’s travelling in a different country. As the only female photographer in the group, she offers a fresh take on travelling to must-visit sites with her passion for slow travel rather than touch-and-go experiences.
Jayaprakash Bojan from Singapore
Jayaprakash Bojan was National Geographic’s Nature Photographer of the Year 2017. He is a nature-wildlife conservation artist whose work focuses on wildlife photography abroad. As someone who has lived in Singapore for around 7 years, the pandemic has pushed him to explore his own neighbourhood (particularly Pasir Ris Park) rather than places abroad. With this project, Jayaprakash rediscovers his home, Singapore, from a different perspective.
Tino Renato from Indonesia
A self-taught travel, food, portrait and still life photographer, Tino started his journey when he was younger, starting out with a film camera, and it remains his favourite medium for taking his pictures. For him, it’s all about capturing the raw moments of a place and its people and making them the focus of his pictures. It is what makes his photos appear simple while adding depth to the story as we can witness in the UNSEEN/SINGAPORE project.
Chanipol Kusolcharttum, also known as “Rockkhound”, from Thailand
After a few years of working as an air steward and travelling the world, Rockkhound decided to pursue and kickstart his passion for photography as a career, enabling him to continue exploring the world. The photographer-cinematographer from Bangkok started his photography journey about 10 years ago on Instagram while embracing the philosophy of slowing down to truly live in the moment and enjoy the scenery all around him when he is out and about. His style is to deliver motion and emotion, such as looking for an interesting composition to give some movement to still architecture in Singapore. He runs a production company in Bangkok, holds workshops and shares photo and filmmaking tips on his YouTube channel.
Phạm Gia Tùng from Vietnam
Tùng enjoys the photographic process – from scouting a location to finding new angles and setting up his shots, no matter how long it takes. The Hanoi-based photographer focuses on taking photos from angles people rarely consider, and constantly learning ways to improve his photography. Even though he has visited Singapore many times before, this project gave him the opportunity to appreciate and capture Singapore’s nature and people differently.
Gab Mejia from the Philippines
Gab is a National Geographic explorer and is passionate about wildlife photography and conservation. In 2021, he was awarded the World Wildlife Fund For Nature International President’s Youth Award and was also listed on the 2021 Forbes Under 30 List for The Arts in Asia for photography. His story started when his dad took him mountain climbing, sparking his interest in the natural world and the stories he could discover and capture behind it. His vision for this project is to show a different side of Singapore, capturing moments of the wild and pockets of nature.
UNSEEN/SINGAPORE will be open to the public on www.nationalgeographic.com/unseensingapore from 2 February 2023 inviting visitors to reimagine Singapore. The virtual exhibition will showcase each photographer’s ‘room’ based on their thematic-led collections. Viewers will be able to virtually visit many parts of Singapore including locations such as the Sim Kwong Ho shophouses, Pulau Ubin, Thow Kwang Pottery Jungle, Jurong Lake Gardens, Changi Chapel and Museum, and more.
To view the UNSEEN/SINGAPORE virtual exhibition, visit
To watch behind-the-scenes of UNSEEN/SINGAPORE, visit www.facebook.com/VisitSingaporeMY.
Singapore’s Minister-in-charge of Trade Relations, S Iswaran, and the European Commissioner for Internal Market, Thierry Breton, signed the EU-Singapore Digital Partnership (EUSDP), a comprehensive framework for all areas of bilateral digital cooperation between the EU and Singapore.
The partnership covers various aspects of the cross-border digital economy, including digital trade facilitation, secure data transfers, electronic payments, and standards and compliance. It also addresses cutting-edge areas like artificial intelligence (AI), digital identities, and 5G/6G. The partnership aims to enhance broader participation in the digital economy by collaborating on digital skills training for employees and the digitisation of businesses and public services.
The EU-Singapore Digital Trade Principles, the first outcome of the EU-Singapore Digital Partnership, were signed by Iswaran, as stated in a press release. This marks the beginning of a legally binding digital trade agreement between the two sides. The principles facilitate cross-border data transfers, reduce costs through electronic trade documentation and authentication, and enhance online consumer protection for people buying goods and services online.
Minister Iswaran and Commissioner Breton agreed to exchange best practices and/or develop projects in AI governance and standards and digital identities. The two sides will facilitate cross-border digital transactions and support SMEs’ digital transformation and digital skills. They also said they anticipate more joint projects between Singapore and the EU, including the EU Member States, in partnership with the private sector.
Iswaran stated that the EU-Singapore Digital Partnership strengthens connectivity and interoperability between the digital markets of the EU and Singapore. It will enable Singapore citizens and businesses to transact digitally more seamlessly and at lower costs. As a first deliverable, the officials launched a set of Digital Trade Principles, marking the first step towards a bilateral digital trade agreement that provides legal certainty for cross-border digital trade.
Digital infrastructure, such as data centres and submarine telecom cables, plays a crucial role in enabling cross-border connectivity between countries and regions. To create a secure, resilient, and sustainable digital environment for individuals and businesses, both sides will work together to promote digital infrastructure.
Furthermore, to support trusted cross-border data flows and data sharing, Singapore and the EU will work on the application of model data protection contracts and provide guidance for their use. They will also exchange information on the infrastructure and governance frameworks needed to facilitate data sharing.
The two sides will also cooperate on information sharing in platform governance and regulation. To drive the development and uptake of 5G and beyond 5G technologies, they will research use cases and possible areas of collaboration on R&D pilots. To support the deployment of AI, Singapore and the EU will encourage interoperability on AI governance, standards, and testing frameworks. Both sides will also explore cooperation on AI testbeds and research collaboration on AI.
Singapore and the EU have a strong economic partnership, built on the EU-Singapore Free Trade Agreement (EUSFTA), which came into effect in November 2019. The EU is Singapore’s fourth largest goods trading partner globally, with bilateral trade in goods totalling SG$ 102 billion (US$ 78.1 billion) in 2021, which accounted for 8.8% of Singapore’s total goods trade. The EU is also Singapore’s second-largest services trade partner globally, with bilateral trade in services exceeding SG$ 67 billion (US$ 51.3 billion). Investment relations are strong, with the EU being Singapore’s second-largest foreign investor and largest overseas investment destination.
The Ministry of Communication and Informatics carried out the Digital Leadership Academy (DLA) Programme to educate regional leaders and managers of commercial firms. The course seeks to improve the digital leadership capabilities of governors, regents, mayors, and business leaders. The government offers 500 training scholarships to public and commercial sector digital leaders.
This year, the Ministry of Communication and Informatics’ Human Resources Research and Development Agency cooperates with the Ministry of Home Affairs’ Human Resources Development Agency to organise the training.
“We will conduct training and visits for 20 regional heads in collaboration with the Ministry of Home Affairs, and we have already decided on Korea,” told Hary Budiarto, Head of the Ministry of Communications and Informatics Research and Development, at the Press Conference of the Ministry of Communications and Informatics Digital Talent Provision Programme in Central Jakarta.
Hary noted that the DLA programme’s training and visitation in 2022 had been fully completed for 20 regional head participants, with Singapore serving as the destination country. The initiative will introduce another 20 regional heads in 2023, with the Ministry of Home Affairs determining the regional head qualifications. The chosen region will be picked based on various criteria, such as districts and cities with low inflation or high digital community indexes, among many others.
Last year, the ministry cooperated with the BPSDM West Java Province to host a Smart Digital Leader for the West Java Champion course. They have agreed with the Regional Secretary to choose the theme of Dignified North Sumatran Smart Digital Leader for North Sumatra, which will be completed in March.
Apart from the public sector, the DLA programme collaborates with the business sector, including the Indonesian Telematics Society (Mastel) and a U.S. tech company focusing on digital infrastructure. The event will have 200 attendees.
The DLA programme is one of the Ministry of Communication and Informatics’ digital training programmes meant to address the needs of national digital talent. President Joko Widodo has declared this programme a priority to advance the country’s digital transformation.
According to Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB), digital leadership has become crucial in today’s increasingly connected society. He mentioned that leadership would become one of the options for success in managing foundations and organisations. In terms of digital leadership, it is expected that a public leader is more responsive and technologically literate to capture messages from the public and guide the organisation in the proper direction.
Digital skills are also required to assist the government in implementing an Electronic-Based Government System (SPBE). The SPBE architecture is intended to facilitate thematic bureaucratic reforms, such as the RB eradicating poverty, the RB raising investment, and the RB accelerating the President’s genuine priorities. He emphasised five talents required for digital governance. Digital leadership skills, digital professional skills, digital socio-emotional skills, digital user skills, and 21st-century skills in society are among them.
Furthermore, when it comes to digital leadership, leaders must possess two digital talents: hard and soft skills. Mastery of public sector theory and methodology on hard skills such as organisational theory, public sector human resource management, and public policy analysis, he stated, needs to be revised. As a minor subject, it requires help for mastery of theory and methods from other disciplines, particularly competence in digital technology.
Meanwhile, leaders must have analytical skills to analyse critically and propose problem-solving ideas. A leader must also be proficient in public speaking, English, coding, creativity, dispute resolution and negotiation, and teamwork.
Two tech companies operating under Hong Kong’s Smart Government Innovation Lab have rolled out solutions that are now ready to be acquired by companies and institutions.
Solution I – Heritage Conservation Platform
The company under the Lab has proposed a comprehensive solution for heritage conservation that encompasses data capture, 3D modelling, and online visualisation of realistically rendered models. It supports a variety of capturing sensors and raw data types, including camera images, LiDAR point clouds, and RGB-D data, and can be used with stationary, handheld, robotic, or UAV platforms. With high-precision modelling, realistic texturing and rendering, and a lightweight web-based visualisation platform, this solution is ideal for archiving, exhibiting, renovating, and educational purposes.
The solution was designed to be applied in the areas of City Management, Education, Infrastructure, Recreation and Culture as well as Tourism.
The solution employs the latest in Artificial Intelligence (AI), Augmented Reality, Cloud Computing, Data Analytics, Deep Learning, Mixed Reality as well as Virtual Reality.
In Hong Kong, there are 132 declared monuments and over 1000 historic buildings with significant heritage value. To safeguard and preserve this archaeological and architectural heritage, a comprehensive 3D surveying record is essential for future preservation and monitoring against potential damage or destruction.
Currently, LiDAR scanning and image records are widely used for digital preservation, but the disorganized data and large size make them difficult to use and constructing 3D models from raw scanning data is time-consuming and labour-intensive.
The company has developed a cutting-edge AI-assisted algorithm that can accurately convert raw captured data into 3D models at a cost-effective price. The structured 3D models have the advantage of low data volume, ease of access, and meaningful information for engineers. The solution offered is modular and covers the entire process from data collection to 3D model generation and online visualization, offering great flexibility.
To raise public awareness, promote participation, and enhance cultural tourism, the company provides a realistically rendered 3D model and a lightweight, web-browser-based visualization that can be accessed from anywhere and on any device.
Solution II – LifeOnline: Smart Personal Emergency System for Law Enforcement
Law enforcement officers face various dangers on a regular basis. LifeOnline is a tool that keeps officers, especially those working alone in remote areas, connected with their team. In emergency situations, officers can seek help from their supervisor by pressing an SOS button on their smartphone. If they encounter danger, such as falling from a height or a medical emergency, the smartwatch will notify their team.
Using long-range wireless communication technology, LoraWAN, officers can stay connected even in remote areas covered by the government’s GWIN IOT network. If necessary, portable LoraWAN gateways and concentrators can further extend network coverage. The compact size of the smartwatch allows it to be used as standard equipment for law enforcement officers in their daily operations.
The solution was designed to be applied across the areas of Health as well as Law and Security.
The solution employs the latest in Cloud Computing, the Internet of Things (IoT) as well as Mobile Technologies.
The officers are connected with their teams and could get help in dangerous and emergency situations.
The Secretary of the Ministry of Electronic and Information Technology (MeitY), Alkesh Kumar Sharma, inaugurated the G20 Cyber Security Exercise and Drill for over 400 domestic and international participants as part of India’s G20 presidency.
The Indian Computer Emergency Response Team (CERT-In) held the Cyber Security Exercise and Drill in a hybrid format. International participants from over 12 countries participated online. Domestic participants from various sectors like finance, education, telecom, ports and shipping, energy, IT/ITeS, and others attended both in person and virtually.
Speaking at the event, Sharma highlighted the fact that cyber incidents are becoming increasingly sophisticated and disruptive. They have transnational impacts and there is a pressing need for collaboration to build collective resilience against cyberattacks.
Sivagami Sundari Nanda, the Special Secretary of the Ministry of Home Affairs (MHA), stressed the importance of a government-wide response to address cyber challenges, including cooperation with law enforcement agencies both domestically and internationally.
The event held a strategic tabletop exercise (TTX) and an operational drill using a CERT-In exercise platform. The first tabletop exercise catered to board and top management and was themed Synergy to counter Global Cyber Crisis. It focused on crisis management and crisis communication.
The second tabletop exercise, an operational drill was designed for CISO and mid-management, themed Building Collective Cyber Resilience. The scenario for the exercise, which included cyber extortion, data breach, supply chain attacks, and disruptions was derived from real-life cyber incidents, in which domestic-level (limited impact) incidents escalated to a global cyber security crisis. The exercises were successful in meeting their objectives and provided insights on enhancing and improving crisis management, crisis communication, incident response, and global coordination and cooperation.
Cybersecurity plays an increasingly important role as the world becomes more reliant on technology. Cybersecurity forms the backbone of a strong digital society, providing a trusted environment necessary to grow digital transformation and the confidence needed to advance digital adoption. Concurrently, strong cyber capability protects the economy from losses due to cybercrimes and builds the foundational capability to grow the emerging digital technology sector.
India has worked with several countries to build resilience against cyberattacks. Last year, CERT-In and the Cyber Security Agency of Singapore (CSA) designed and conducted the cybersecurity exercise “Synergy” for 13 countries. The initiative was part of the International Counter Ransomware Initiative-Resilience Working Group, which was led by India under the leadership of the National Security Council Secretariat (NSCS).
The theme of the exercise was ‘Building Network Resiliency to counter Ransomware Attacks’. Similar to the G20 cybersecurity drill, the exercise scenario was derived from real-life cyber incidents. As OpenGov Asia reported, the specific objective of the exercise was to assess, share, and improve strategies and practices among member-states to build network resiliency against ransomware and cyber extortion attacks.
The exercise ‘Synergy’ was hosted by CERT-In on its exercise simulation platform. Each state participated as a National Crisis Management Team, which was made up of different government agencies including National CERTs/CSIRTs, law enforcement agencies (LEA), communication and IT/ICT ministries, and security agencies.
CERT-In was launched in 2004 by the Department of Information Technology and is currently run under the Ministry of Electronics and Information Technology. CERT-In responds to cybersecurity incidents, reports on network vulnerabilities, and fosters effective IT security practices throughout the country. Under the provisions of the Information Technology Amendment Act 2008, CERT-In oversees the administration of the Act.
Market merchants in Quezon City, Philippines, can now apply for and book spaces and booths online using the Market One-Stop Shop platform (MOSS). According to City Administrator Michael Alimurung, the portal would identify “legal” vendor spaces free of impediments. It is also part of Quezon City Mayor Joy Belmonte’s ambition of making the city a desirable business location.
With the new system, the city government promises a smooth application process for renting a stall, including payment and collection of market rentals. This will also make the city treasurer’s office’s job easier because they will no longer have to collect rent in person.
To ensure that the new system is widely adopted, the local administration put free Wi-Fi connection points in barangay halls and hundreds of other public venues. A caravan will be launched to assist existing and prospective vendors in registering with the platform.
“Imagine treating the entire city as a public market. This method allows us to locate vendor locations online. It’s thinking broader by allowing us to treat the entire city in terms of how to assist our vendors,” Alimurung told at a press conference at Quezon City Hall.
Margarita Santos, director of the Quezon City Business Permits and Licensing Office, stated that the system would not replace any positions, such as market masters or market managers, but would make their tasks easier.
She stated that the MOSS would use a “first in, first out” queuing system and offer a five-year contract to the first vendor that applied for the space or stand. However, if they cannot satisfy the requirements within a specific number of days, they will be returned to the bottom of the queue,” Santos noted.
Market inspectors will check IDs supplied to registered merchants to guarantee that the correct renters occupy registered booths. Currently, over 12,000 sellers occupy public market stalls in the city. Those are our objectives. In addition, we want to incorporate 43 private markets.
According to Santos, the MOSS would also assist in eliminating red tape and corruption, such as those who reserve marketplaces and then rent them out to other merchants. Because this is an online system, we have a digital trail that allows us to see where the application took too long, who is at fault and admonish them.
Santos added that the system would also record vendor transgressions, which might result in losing their registration area or stall. She stated that registered vendors would be queued online once these areas are full until free space becomes available.
Procopio Lipana, Programmes and Projects Officer, stated that the site would make it easier for the city government and other law enforcement agencies to identify and apprehend unlawful sellers. Quezon City has an anti-hawker division and market inspectors who verify stall sizes and look for illicit merchants.
Indonesia is also working to improve digitisation in the conventional sector. Indonesia’s Ministry of Trade has targeted digitising 1,000 traditional markets and one million MSMEs as part of its digital transformation strategy. There are now 2,047 traditional markets that use local market websites through the Trade Facility Information System (TFIS), ten traditional markets that use digital marketing, and 51 conventional markets that operate QRIS for non-cash transactions.
According to Vice Minister of Trade Jerry Sambuaga, 326 traditional markets in 42 sub-districts have implemented e-retribution, 106,702 local traders, and 9.7 million MSME dealers have made non-cash transactions through QRIS.
The government of Indonesia’s digitalisation efforts have helped the country attain IDR980 trillion (US$ 63 billion), or 5.7% of GDP, by 2021. Indonesia’s GDP is predicted to reach IDR24 trillion (US$1.5 trillion) in 2030, with the digital economy accounting for 18% of GDP, or approximately IDR4,531 trillion (US$ 290 million).
Indonesia’s Central Bank (Bank Indonesia/BI) worked with five ASEAN countries, including the Philippines, Malaysia, Indonesia, Singapore, and Thailand, to provide cross-border payment through QR. In a series of events at the G20 Bali Summit, the five ASEAN countries agreed on Regional Payment Digital Connectivity. The collaboration will make the Indonesian Standard Quick Response Code (QRIS) more widely available in five ASEAN countries.
The Ministry of Communication and Informatics welcomed the discussion. Usman Kansong, Director General of Information and Public Communication at the Ministry of Communication and Information (Kemkominfo) asserted that the ministry supports efforts to integrate payment systems through QRIS ASEAN.
“Because it is related to the digital economy, Kominfo is very supportive; we will provide the infrastructure. For example, we are also putting together an internet network,” said Usman on the sidelines of Jakarta’s 2023 ASEAN Indonesia Chair Kick-Off event.
The five countries’ central banks have held discussions on various occasions to implement cross-border payment system connectivity in the region. Bank Indonesia began payment system connectivity cooperation with other central banks in the area, initially with five countries in the region.
The agreement will be documented as a memorandum of understanding (MOU). At the same time, this initiative demonstrates Indonesia’s regional leadership in implementing the G20 agreement.
Regional Payment Digital Connection among 5 ASEAN Countries, according to Governor of Bank Indonesia (BI) Perry Warjiyo, is a physical representation of how digital connectivity in ASEAN is an example for other countries to help economic recovery in each country regionally.
“Wherever we go in these five ASEAN countries, we can utilise QR payment, QRIS in Thailand, Malaysia, Singapore, and the Philippines, and it will be a rapid payment system, instantly,” Perry explained.
Meanwhile, according to Esther Sri Astuti Soeryaningrum from an economic and finance NGO, the introduction of QRIS will aid financial integration in ASEAN. At the same time, there are still some hurdles to tackle. However, she mentioned that QRIS, as a non-cash transaction method, can help collaborating countries make cross-border payments easier without needing a money changer.
“With QRIS, we don’t have to worry about converting rupiah currency for other currencies, and we don’t have to do cash transactions, which are riskier and require a higher level of security,” she explained.
Moreover, the Indonesia Central Bank (Bank Indonesia/BI) expanded its payment cooperation network with Japan in December. The signing of a Memorandum of Cooperation (NK) addressing QR-based payment by BI and Japan’s Ministry of Economy, Trade, and Industry (METI). Dody B. Waluyo, Deputy Governor of BI, stated that the partnership on QR-based payment between BI and METI Japan would be a key concern for regulatory authorities and industry, given that the NK in question has the potential to strengthen economic relations between Indonesia and Japan.
The QR-based payment collaboration aims to accelerate cooperation on the implementation and interoperability of cross-border or country payments using QR codes, specifically the QR Code Indonesian Standard (QRIS) and the Japan Unified QR Code (JPQR). Furthermore, this collaboration will create a framework that permits QR-based payments between the two countries and other parties, such as payment system operators (SP).
The agreement marks the beginning of BI and METI Japan’s collaboration to carry out various activities related to the interconnectivity of QR-based payment systems, such as policy dialogue, technical cooperation, and the formation of working groups to ensure goals are met, such as efforts to implement QR-based cross-border payments to support people-to-people transactions in both countries. This collaboration is expected to promote payment system digitisation in both Indonesia and Japan.