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Indonesia Adds More Digital Integrated PSMs

The Ministry of State Administrative and Bureaucratic Reform evaluating 10-15 MPPs (Public Service Malls) to be included in the future Digital MPP development process. These MPPs were picked for their originality, advantages, and distinct excellent features.

In Indonesia, MPP is an integrated public service system consolidating services from the national, regional, and private governments under a single facility. The digital MPP goals are to raise the value of Ease of Doing Business (EoDB) in Indonesia, and to realise bureaucracy 4.0, meaning service acceleration, service accuracy, and work flexibility. Digital MPP is equipped with information technology as a response to the difficulties of the 4.0 revolution.

“Several MPPs are being prepared to become a kind of experimental project. We intend to collaborate with a bank with a relatively progressive digitisation track record to support this MPP Digital initiative,” told Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB).

MPP Digital is required not only as a backbone that supports and optimises the role of MPP that has been developed but also as a local government portal that connects multiple e-services maintained in district/city governments. The MPP Digital application development will be divided into four stages in general, starting with the requirements, design, testing, and upgrading.

Anas underlined the importance of MPP Digital to create seamless public services with recurrent requests for requirements owing to inter-service business procedures that have yet to be connected. Therefore, with MPP Digital, users only need one input, which can be accessed anywhere and at any time via various electronic devices.

Anas further mentioned that among the 103 MPPs who have been elected, several have attempted to establish electronic-based public services (e-services). However, the e-services offered are scattered and isolated. Consequently, users need to create numerous accounts to use multiple e-services.

With MPP Digital, Anas will pursue a single sign-on account for users to access numerous public services. Users can use the account to access all public service e-services, such as population issues, business permissions, various forms of certifications, and so on. Digital MPP has done following President Jokowi’s and Vice President Ma’ruf Amin’s mission to create bureaucratic reform with simple, impactful, and fast responses to the community.

Furthermore, Vice President KH Ma’ruf Amin, Chair of the National Bureaucratic Reform Steering Committee (KPRBN), encouraged the adoption of MPP Digital in regencies and cities. He iterated the MPP Digital importance to make public access easier, broader in scope, cheaper, and less complicated.

“Aside from that, MPP Digital construction is also more efficient and effective, keeping in mind that the cost of organising MPP is more inexpensive because there is no need to build a luxurious MPP building, and it can be reproduced to various locations more rapidly,” he stated.

The Vice President explained that based on data as of December 2022, out of 514 regencies/cities throughout Indonesia, there were already 103 MPPs (20%) in regencies and cities that had been inaugurated. Thus, there is still less than 80% or around 411 districts/cities that do not yet have MPP. In 2023, the Vice President targeted to have around 150 new MPPs and all regencies and cities will have MPPs by the end of 2024.

“With various existing constraints, especially budget constraints in the Regional Governments, to realise the achievement of the MPP Target in 2 running years, a Strategy for the Acceleration of MPP Realisation is needed, namely through Digital MPP Design Development,” he said.

In this regard, the Vice President directed that a digital MPP role model be created immediately, both for existing MPPs and those formed expressly for regions experiencing budgetary difficulties, as well as the facilities for constructing physical or hybrid MPPs.

Ma’ruf directed the development of a nationally integrated Digital MPP based on Digital Platforms, Service Standardisation, Service Business Process Integration, and System Data Centralisation while maintaining data privacy and security. In addition, he instructed the Digital MPP can be accessed from various electronic channels to support MPP implementation effectiveness in regencies and cities.


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