February 28, 2024

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Indonesia Adds Seven Digital Public Service Malls in Central Java

Central Java Province has continually demonstrated a commitment to offering simple public services through Public Service Malls (MPP). As of now, MPPs have been established in 28 of the 35 regencies/cities in Central Java.

Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB) launched seven MPPs in Sragen, Demak, Pekalongan, Pemalang, Purbalingga, Semarang, and Wonogiri Regencies. He complimented the inhabitants of the seven districts’ MPPs.

“MPP is one of the initiatives aimed at improving the quality of public services. For example, from mid-December 2022 to the present, MPP Askara Bumi Sukowati Sragen has serviced more than 20,000 residents,” Anas declared.

MPP will be transformed into MPP Digital in the future, he revealed. For him, digitalisation is a need that must be addressed sooner or later, and ASN, as public officials, must respond swiftly.

“It is not currently a major or minor issue (the MPP building). Then there is the possibility of digitisation. So as a result, this MPP advances to the next level, MPP Digital,” Minister Anas said.

“Various governmental services have already been merged into a physical house known as MPP; in the future, they will be folded into a virtual home known as MPP Digital. However, direct services at MPP continue,” said the former Director of the Government Procurement Policy Agency (LKPP).

Because everything is integrated, MPP Digital simplifies public services, as per President Jokowi’s instructions. Previously, residents needed to instal and register for every different app required to access government services. With single sign-on at MPP Digital, everything will be more seamless in the future.

According to Anas, the finalisation of MPP Digital is now being carried out collaboratively across ministries/agencies and various BUMNs. “The simulation is continued. For example, yesterday, we evaluated the process for licencing the health industry, and there were no major roadblocks.”

Central Java Governor Ganjar Pranowo acknowledged his team for their dedication to providing a pleasant MPP for the people of his district. He also wholeheartedly supports the government’s attempts to make MPP Digital available. He says digitising MPP will enable more individuals to receive excellent service.

“A building is a building; please come to MPP if you cannot do so online. Please use the application if you can do it digitally. MPP can then assist all levels of society. Hopefully, MPPs in existing districts/cities and those who will be inaugurated today demonstrate that the government is willing and always present in various social problems from when he was born until he dies,” he elaborated.

To increase MPP Digital usage, the government must boost digital literacy among residents. The Ministry of Communication and Informatics worked with 12 national tertiary institutions to increase digital literacy and an attempt to educate the public, particularly in the digital safety pillar.

“Based on a survey we did last year, our literacy score is currently modest, at 3.54% on a scale of 1 to 5. So, the growth is just 5 points, and digital safety, mirrored in our society, is the lowest of the four pillars we encourage literacy in,” told Semuel Abrijani Pangerapan, Director General of Informatics Applications at the Ministry of Communication and Informatics, at the Education Sector Digital Literacy Kick Off – Digital Transformation in Era 5.0, in South Jakarta.

According to Semuel, the low value of the digital safety pillar was reflected in one of the prevalent types of fraud in society.

“Our people are the easiest to deceive online, and online fraud is rampant in Indonesia, with over 130 thousand reports to us last year. So, for example, when we discover fraud, such as using false bank accounts, we urge the relevant bank to block it so that it can no longer be utilised; this needs to be improved,” he noted.

Semuel expects that the collaboration with institutions will be able to educate the public about the significance of using secure and productive digital environments.

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