Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Australia Post’s digital identity platform to be adopted by businesses and government

Australia Post’s digital identity platform to be adopted by businesses and government

Australia Post’s newly developed Digital iD™ technology is being adopted by a range of companies and government departments. It will offer Australians a more convenient way to verify their identity online, safely and securely and access important services.

The organisations adopting the identity platform include Job outsourcing site, Airtasker; Australia's largest credit union, CUA; foreign exchange company Travelex; and the Queensland Police Service.

In May, Australia post announced that it will work with the Digital Transformation Agency to integrate its identity technology into the Commonwealth's Digital Identity Framework. The Commonwealth's Digital Identity Framework is a set of standards, processes and partnerships to guide the Government's formation of a federated system of identity providers.

Digital iD™ allows people to verify their identity information once, so they can then easily prove who they are online and in person through the platform's smartphone app. This removes the need for Australians to repeatedly use several forms of identity to prove who they are or have numerous passwords to access products and services.

The Digital iD™ platform also gives people more control over the personal data they share with organisations. For example, most people hand over their driver's licence to prove they can legally go to a bar. But the license has more information than is required for this verification. All that is needed is a name and birth date – not that information plus the full residential address.

Australia Post Executive General Manager Trusted eCommerce Services, Andrew Walduck, said collaborating with different companies and government departments, to extend the roll out of Digital iD™, reinforced Australia Post's commitment to helping people and communities connect to important everyday services.

"We are really excited to be partnering with these organisations. By using Digital ID™ these organisations will be able to easily verify their customers and importantly for customers they will be able to quickly open a bank account or request a service," Mr Walduck said.

According to a white paper on Digital Identity published by Australia Post in December 2016, existing identity verification processes were time consuming and cost the Australian economy up to $11 billion a year, according to Australia Post research.

"That's why we have developed the safe and secure Digital iD™ platform, so people can prove who they say they are when they are interacting online with government and private sector organisations," Mr Walduck said.

Digital iD™ has already been integrated with Australia Post’s own products and services including MyPost Parcel Collect and Mail Redirection Service and positive feedback has been received from customers.

Queensland Police Service will incorporate Digital iD™ into its national police clearance certificates process to be launched later this year.

Airtasker will use Digital iD™ to allow its users to obtain an identity 'badge' to prove who they are, strengthening trust in its service. CUA will adopt the technology to verify new members applying for selected savings accounts online or via their mobile device, enabling more people to complete the process digitally without visiting a physical branch. Travelex will use the technology as part of its Know Your Customer Checks.

Airtasker co-founder and Chief Executive Tim Fung said: "the success of the sharing economy is based on the trust created between members of the community and verified identity is a huge part of building that trust".

"Previously both consumers and service providers had to spend way too much time verifying their identity and what the Digital iD really does is give platforms like Airtasker a simple way to build trust," Mr Fung said.

"With quicker verification and better control of their personal information, consumers will have much more confidence to engage with service providers in their local community. Similarly, companies and governments will have greater confidence that they know who they're doing business with."

CUA Chief Digital Officer Sue Coulter said it was exciting to be one of the first organisations in Australia to be working with Australia Post on this platform. Ms Coulter said,"CUA is really focused on finding ways to be available to our members 'anywhere, anytime' through digital channels. This innovation provides an opportunity to deliver a better member experience for consumers applying for CUA's digital products and services, while introducing members to a service that could also streamline their interaction with a range of other service providers where identity verification may be required in the future."

Travelex Online Country Manager James Vatiliotis said: "we're partnering with Australia Post to integrate Digital iD within our current online ordering systems, allowing Australians to fulfil all their currency needs through, without the need of visiting a Travelex store."

Featured image: Marc Pletinckx/ CC BY-SA 4.0


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.