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Tech enabled security

All to often on our site, we discuss issues in cybersecurity. Faceless threats that operate on the internet to wreak massive collateral damage.  This doesn’t mean cyberattacks are the new way of violence and crime in society. Terror attacks, crimes and accidents still take place in the real world.

What has changed however, is how security services providers can meet unchanging needs amidst the changing manpower and technology landscape.

Not an Issue of Manpower but Security Contracts

In an opening address, Minster for Manpower and Second Minister for Home Affairs, Mrs Josephine Teo, attested to the need to “re-imagine how security services are delivered to meet these challenges”. She was speaking at the Security Industry Conference 2018, held at the Marina Bay Sands Expo and Convention Centre.

Modernising security means relooking age-old practices and leveraging on what technologies can bring. Traditionally, possessing a high level of security meant having multiple pairs of eyes and brains monitoring a person or place. Throw in a couple of surveillance cameras, and you were pretty much set to go.

However, the Minister said that as Singapore continues to develop and add buildings in its urbanity, more assets are needed in security services. With threats ever evolving, manpower alone is insufficient. In fact, the Republic’s security sector has been facing a manpower crunch. Moreover, recruiting new security officers is difficult because other industries offer better wages, work conditions and career advancement.

Opposing demand and supply forces beckon the use of technology. Machines equipped with artificial intelligence can improve the quality of service and is less reliant on manpower. Efficacy of machines will not deem human labour and intelligence void.

Displaced workers can be upskilled and those with higher qualifications will have the opportunity to take home higher pay. Thanks to technology, employees in the security sector will also have better working conditions with technology shouldering a larger part of the traditionally labour-intensive duties.

The manpower crunch in the industry is an important allude to how the sector transformation in Industry 4.0.

“All security services start with a contract between the client and the security agency. This contract sets expectations of how security services are to be delivered, which in turn shape what services providers can do. In other words, contracts define the boundaries of what the future of security can be. Just think about that. What the future of security will look like can sometimes be very dependent on just how the contract is done,” remarked Minister Teo.

Instead of competing to provide the lowest per headcount cost, vendors should consider differentiating services using technology. Not only is this a value add to the vendor by reducing overheads, the intelligence provided is far superior than what a group of security officers could achieve, regardless of the level of their expertise.

Admonishing the competition for rigid headcount requirements as a vicious cycle, the Minister warned that such competition will stifle innovation.

Innovation as Key

The Singapore Government will lead by example in modernising security contracts.

First, it will take the lead in adopting outcome-based security contracts. Outcome-based contracts necessarily entails cost-savings, efficient and equitable manpower allocations, employing technology solutions, while better responding to security incidents.

It is hoped that the Government’s commitment to adopt such contracts in its own organisations will encourage more private sector service buyers to follow suit. Every year, over SGD 350 million is generated from security contracts from government agencies. Private sector buyers who want to adopt outcome-based contracting may also receive some government funding under the Smart Sourcing Initiative. Plans for its expansion are currently underway.

Second, the Government will provide resources and training for private sector procurement and security officers. Supported by several SkillsFuture Initiatives and institutes of higher learning, this group of workers will be upskilled in preparation for Industry 4.0.

Third, the Government will ensure a ready pipeline of new technologies which can be incorporated into outcome-based security contracts. Earlier this year, the IMDA-MHA Call for Innovative Solutions was launched. The SGD 2.5 million initiative partners technology providers with service buyers to co-develop solutions which are not widely available in the market. Four pilots have been awarded.

Concluding, Minister Teo said, “The private security industry plays an important role in keeping Singapore safe and secure. This is why we must succeed in our efforts to transform and uplift the industry. Adopting outcome-based security contracts is a first step. It will help unlock the creativity of our industry to continually offer better security solutions, so that buyers and security officers can benefit. The government has committed to take the lead, and to provide support for training and innovation. The next step is for everyone to also play a part, to create the future of security together.”

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com