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EXCLUSIVE OpenGov Breakfast Insight: Future Airports – Taking Off with Digital Transformation

Delegates at the OpenGov Breakfast Insight: Future Airports – Taking Off with Digital Transformation

On 27th June 2019, senior executives from the Philippine aviation and airport sector gathered for an insightful discussion on the airports of the future and how the future of air transport will be driven by digital transformation.

OpenGov Asia’s Breakfast Insight: Future Airports – Taking Off with Digital Transformation gave delegates the opportunity to discuss key issues surrounding the future of air transport and the benefits of implementing smart technology. Key pillars such as people, process and technology as well as the challenges and the best way for IT leaders to respond to this demand were deliberated.

Mohit Sagar: an open mind is key to digital transformation

Mohit Sagar, Group Managing Director and Editor-in-Chief of OpenGov Asia, set the tone of the day.

His premise was technology is the enabler of digital transformation. Further, people with an open mind, willing to explore new technology and new methodology are the key to digital transformation.

Such transformation will be able to deliver flexible, agile, and on-demand access to services. Given the speed with which citizens are becoming digital-natives and their current expectations, they would demand nothing less.

Sumesh Patel: collaboration is critical

Sumesh Patel, President – Asia Pacific, SITA, created the context for discussion by highlighting the importance of collaboration.

He was of the firm belief that all stakeholders should work together – governments, airports and airlines – in order to provide services with value to the passengers.

Collaboration is critical to the success of the aviation industry. Cooperation and feedback create synergy that allows for growth, development and effectiveness.

Mobility and Connectivity

Captain Jim Sydiongco: enhancing connectivity and mobility is the goal

Taking the discussion forward was Captain Jim C. Sydiongco, Director General, Civil Aviation Authority of the Philippines, He delivered the keynote address that highlighted the main objective of the Department of Transportation: Make the Filipino life Comfortable.

This aim, according to him, translates to having enhanced mobility and connectivity for the Filipino people.

While this may come with difficulties and challenges, particularly since the Philippines is an archipelago, they have proven through some of their recent initiatives that the Philippine Aviation is ready for take-off.

Captain Jim shared that airport infrastructure projects are underway; new airports are being built and existing ones are being upgraded and rehabilitated.

He cited several Philippine airports as examples that underscored his stance – Bohol-Panglao International Airport, Bicol International Airport, Mactan-Cebu International Airport, Puerto Princesa International Airport and Clark International Airport to name a few.

Furthermore, a recently inaugurated Communications, Navigation, Surveillance/Air Traffic Management system now makes airspace safer, minimises flight delays and improves overall travel experience.

Captain Jim concluded his speech by saying, “As we move towards a new chapter, we take to heart that by developing our airport infrastructures and services, we are enhancing connectivity and mobility for the Filipino people and our foreign guests. These, coupled with digital transformation will holistically connect our archipelago and open our country to the rest of the world more efficiently and effectively.”

Mumbai International Airport Ltd.: A Case Study

Rajgopal Narayanan: Does the airport reflect the image of the city?

International expert speaker, Rajgopal Narayanan, Senior Manager Business Development, SITA, Implementor/Former GM-Joint Control Centre Operations, Mumbai International Airport Ltd., shared the airport’s monumental digital transformation journey to improve reputation, attractiveness, and passenger experience.

Raj began his speech describing the Philippines as having a commonality with India. He then asked, “Does the airport reflect the image of the city?”

Mumbai is the wealthiest city in India, with the highest number of millionaires and billionaires among all cities in the country.

It serves as the financial and commercial capital of India. Migrants are attracted because of this, as well as its business opportunities and potential to offer a higher standard of living, thereby making the city a melting pot of many communities and cultures.

However, Mumbai’s Air Transport Sector was not commensurate with the image of financial and economic success in the year 2000.

Challenges at Mumbai Airport before 2005

The airport received criticisms for its shoddy passenger facilities, and connectivity. Even the former Chief Minister of Maharashtra, Mr Sharad Pawar, likened Mumbai Airport to a bus stand.

Raj listed the key challenges at Mumbai Airport:

  1. Long waiting queues for Entry into the Terminal.
  2. Congestion at key check-points such as check-in counters, among others
  3. Immigration facilities
  4. Cleanliness and hygiene
  5. Terminal capacity vs. actual movement
  6. Airside demographics
  7. Air Traffic Systems
  8. Unpredictable aircraft holding times
  9. Restriction in air routes
  10. Cross Run-way capability
  11. Slots and Seat Share factors

Reforms by the Government

To address the problem, the Government allowed private players in the infrastructure sector, which included public-private participation in the construction and operation of India’s airports.

The Government had two key transition objectives: World Class Development and Expansion and World Class Airport Management.

After sharing this, Raj went on to share the major focus reforms initiated by the Indian Aviation Ministry. These are:

  1. Regulatory Standards and licensing
  2. Airport Infrastructure and services
  3. Security Standards and Compliance
  4. Air Traffic Control
  5. Air Transport Services
  6. Refuellers
  7. Ground Handling Companies
  8. Customs & Immigrations
  9. Plant & Animal Quarantine
  10. Revenue Model – Concessionaires/Car Park services.

Comparing Mumbai with the Philippines

Raj began his talk by stating that there are commonalities between India and the Philippines. He ended it by comparing them.

The similarities are:

  1. Long waiting queues for Entry into the Terminal.
  2. Congestion at key check-points such as check-in counters
  3. Immigration facilities
  4. Cleanliness and hygiene
  5. Terminal capacity vs. actual movement
  6. Airside demographics
  7. Air Traffic Systems
  8. Unpredictable aircraft holding times
  9. Restriction in air routes
  10. Cross Run-way capability
  11. Slots and Seat Share factors

He concluded by sharing that the air transport sector makes a major contribution to the Philippine economy.

Delegates of the OpenGov Breakfast Insight: Future Airports – Taking Off with Digital Transformation left the session with a far more comprehensive and pragmatic understanding of digital transformation in airports. The genuine sharing of real journeys, robust discussions and insightful interactions provided not only food for thought but a better idea for a way forward.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com