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Intelligent Process Automation for a Digital Workforce in New Zealand

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One of the most significant changes brought about by the COVID-19 pandemic has been a reworking of core business processes. Organisations were forced to quickly rework many systems that had been in place for years as people were forced to suddenly work from home or remotely, disrupted supply chains and caused a major shift in customer demands and delivery modes.

Many of the existing processes were overly manual, inefficient and time-consuming to implement. Some, for example, were overly reliant on all staff being in a single, central location, and broke when people began working remotely. All these situations highlight the often-brittle interdependencies in how internal processes are designed and implemented. For this reason, attention is now turning to how intelligent automation can help in organisations.

Intelligent process automation is the layering of automation and intelligent technologies that enable organisations to harness technologies to transform the way organisations work and the way services are delivered. It has profound transformational benefits and organisational implications that require robust operational excellence and organisational change to be successful.

Intelligent Enterprise is a unique opportunity in the market to drive generational and digital shifts in the business, operational and technology imperatives of organisations. A successful intelligent enterprise views automation as more than technology and recognises its impact on all aspects of the business – people, culture, and processes. Many large organisations have already begun to follow this path. However, intelligent automation is increasingly being used by much smaller and mid-market organisations.

Since its initial deployment by a local enterprise over 5 years ago, robotic process automation (RPA) has been rapidly adopted in New Zealand, and many of the country’s largest industries now have multiple examples of successful programmes. Intelligent Automation integrates all the capabilities found in RPA, plus adds capabilities to process automation only possible through bots that learn and adapt to data in real-time.

In a survey, it has stated that intelligent automation in New Zealand is now a board-level focus and is included in strategic plans across all sectors including the tertiary sector. Intelligent Automation covers a wide range of technologies and Robotic Process Automation (RPA) has been adopted by 78% of respondents and 16% plan to use it in the next coming years. Interestingly process mining is the lowest at 20% currently implementing and 42% planning to. However, companies expect this to grow quickly in New Zealand.

This shift is allowed by the emergence of newer, more cost-effective deployment and hosting models, as well as the ability of space specialists to provide tailored, intelligent automation models for smaller-scale use. Moving forward, embracing intelligent automation requires an organisation to follow a series of steps. The first involves the review and documentation of all existing business processes.

Intelligent automation can also be used to improve a small portion of a larger, inefficient process. A typical new employee onboarding process, for example, involves many different roles within an organisation, ranging from HR and IT to finance, to name a few, as well as the use of several distinct systems that may or may not be integrated.

Automation can help streamline this onboarding process by assessing the employee profile and sending the relevant information and pre-filled documents to the relevant systems. A bot can then ensure that the relevant documents are sent to the future employee and that they are completed on time.

While intelligent automation may sound appealing, many businesses may be put off by the perceived complexity. Working with an experienced partner, on the other hand, can allow a business to reap the benefits without being bogged down by the technology’s deployment.

It should be noted that most automation projects do not begin and end with robots. It all begins with humans and progresses through a slew of systems and integration challenges. It is important to work with a partner who can provide a wide range of capabilities, not just automation. The right partner will create a low-cost operating model, such as hosting and managing software robots in a multi-tenanted environment.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.